I Hate This !!!!!!!!!!!!!!!!!!

[Cidjack]

I played the demo and loved it. I went to the locate PX to buy the game. I had to go on a waiting list. So two days ago I get it. (feb 7th). Now I have read of a lot of install problems people were having, almost four months ago.

Now, I have an Alienware 7550, so I meet the system requirements, I go to install and I get the Bad disk error. Unhappy, but no really pissed yet, I go to the support sight and send my info so they could give me some answers.

After not hearing from the makers of the game, I decided to take the game back for a new one, of course the PX will not take back any PC game that has been opened. I WANT MY F@@KING 50 DOLLARS BACK U CHEAP PRICKS.
I AM NEVER FEAKING BUYING ANOTHER GAME FROM YOU EVER EVER AGAIN. DO I NEED TO CONTACT THE BBB TO GET IT BACK? DO I NEED TO DRIVE TO YOU HOME OFFICE AND SIT OUTSIDE UNTIL SOMEONE FREAKING HELPS ME!!!

 

[Cidjack]

Look at what I got today:

Dear Sir/Madam

Thank you for contacting Take 2 Technical Support.

Solution:1. Delete all temporary files from your system.
Navigate to C:\Windows\Temp and delete all files in this folder.
Navigate to C:\Documents and Settings\*Your User Name*\Local
Settings\Temp
and delete all the files in this folder.
You may need to turn on the ability to view hidden files and folders to
do
this. To do so, double click My Computer, then click Tools and Options.
Then click View and select the option to view all hidden files.
Then reboot and try the game again.

2. Close down all background tasks.
To do this click Start, then Run, then type MSCONFIG and click OK. From
there click on the tab marked startup.
For Windows XP users click the button marked as Disable All, then click
Apply and Close.
For Non Windows XP users, please remove the ticks from all of the boxes
apart from the below four and then click Apply and close.
LoadPowerProfile
ScanRegistry
SystemTray
TaskMonitor
Once this has been done, please reboot the computer and then try the
game
again.

3. Reinstalling the game.
Please uninstall the game, then delete the folder that is left behind.
Then
reboot the computer, reinstall the game and reboot again. Then install
any
patches that are available for the game, reboot the computer and then
try
the game again.

4. Run a thorough Scandisk and Defrag on your computer.
From the Start menu please select and run a thorough Scandisk of your
computer's hard disk drive. Then run the Defrag option from the same
menu.
Then reboot and try the game again.

5. Update your drivers.
Please ensure that you have downloaded and installed the latest drivers
for
your video and sound cards available from the website of the card
manufacturer.




Please be sure to delete all previous correspondence when replying.
This
will help us to process your response in a more timely and efficient
manner.

Kind Regards,
Take 2 Technical Support

 

[FBI Guy]

Hmmmm.. that lame a$$ e-mail looks familiar. I got the same one, even though the problem is a faulty disc. I have the same problem and have gotten no responses. Firaxsucks sucks.

 

[White Elk]

Correction the publisher.. 2k Games sucks. Technical support for the game is 2k's resposibility, and it is they who are fracking up. Unfortunatly Firaxis is taking the hit and it is pissing me off!! 2k has earned a very bad name in my household and I hope beyond hope that the Civilization franchise can get away from this negligent publisher ASAP.

 

[LuvMacheen]

Interesting guys and I sympathize. I used to work in Level 3 support for a major network and am somewhat appalled at the fact that you don't even get something as simple as a courtesy email from take2 when you submit your support request. I suffer from the "nvidia 6800 Checkerboard screen lockup" error and opened a case.. got the same email essentially... some level 1 support 'technician' cutting and pasting boiler plate troubleshooting information into an email in an attempt to weed out the people who don't have 'legitimate' problems... sort of like an insurance company denying your initial claim... sigh. I have subsequently sent new information to take2 and 3 days later... still.. no response... I have (in the meantime) 'figured' out the problem on my own I think... well.. the 'cure' for my particular symptom.....

(It LOOKS like downloading and installing the newest (december 2005) direct x 'update' has eliminated the problem... BUT I AM NOT SURE... I haven't had a chance to play it for more than 20 minutes... but no lock ups in 20 minutes.. that's a record for me since the 1.52 'patch')

 

[Mikesla]

Man, better off never buying anything from Firaxis again before they wise up, and stop programming crap...next time, and if there is a next time I will never buy anything from them again, I will read, and re-read all forum messages beforehand.

I just have to fight the urge not to buy something that sounds, and looks so good. Another thing to consider is that the gaming REVIEW shows we see on TV so much such as G4Tech tv should let people know of what problems they have encountered before they could play the game....I bought the game because of these tv goons....

Oh well, two lessons learned in one day...

 

[MrCynical]

@Mikesla: Cidjack, FBI guy, and by the sound of it you are suffering from faulty disks, not programming errors.This is therefore Take 2's fault not Firaxis. It is not the developers fault unless it is related to the programming, which this isn't. It is Take 2 you should be boycotting if you're annoyed, not Firaxis. It is not the fault of the developers and programmers if the publishers and packagers do a lousy job.

 

[SailorLazarus]

I had the same problem with the faulty second disk and got the same crappy tech support from 2kgames. It took me 2 different stores before I found a working copy of the game. I have loved Civ since Civ2 and was really looking forward to this game. Now that I have been playing it a bit I am starting to mod it. IMHO Firaxis did an amazing job with this game! 2k Games did a really @*&$ job of distributing it. I hope that Firaxis gets a better distributer when Civ5 rolls around.