Install error - Setup will not run

Nevlek

Chieftain
Joined
Dec 6, 2009
Messages
1
Please Help - I'm getting the following error when I attempt to install:

"Setup.exe has encountered a problem and needs to close."

Error signature
AppName: _is33.exe AppVEr: 12.0.0.49985 ModName: _is33.exe ModVer: 12.0.0.49985 Offset: 0001e48b


Just bought it - new. I'm running WIN XP an as far as I can see - meet the spec requirements.
 
Here is what I get after deleting the recquired regedits:

Error Code: -5004 : 0x80041f42
Error Information:
*C:\Program Files (x86)\Common Files\InstallShield\Professional\RunTime\12\00\Intel32\iKernel.dll
>inc\CoCreate.cpp (44)
>SetupDLL\SetupDLL.cpp (1390)
PAPP:Sid Meier's Civilization 4
PVENDOR:Firaxis Games (##IDS_PRODUCT_URL##)
PGUID:CFBCE791-2D53-4FCE-B3FB-D6E01F4112E8
$11.0.0.28844
@Windows XP (7600) IE 8.0.7600.16385

I'm running Windows 7. Just bought this laptop 2 weeks ago. The PGUID code isn't showing up in the regedit. So I'm stuck right now. And i can't find how to locate the uninstall shield to delete anything as well. Any help is greatly appreciated.
 
I found out this with another game so i hope it works for you guys too.

Firstly you need to go to Program files and make a new folder similar to the one the setup is trying to create.

Then once you put the disc in go to My Computer and explore the disc (maybe "open")

Find the setup application double click it and wait for a bit. It takes a while for it to start. 3mins for me but others had to wait 10mins.

Once it starts install like normal until it asks where to save the files. Save them to the folder you made just before. It should then.
 
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