If nothing else 1000 people signing a petition might give them an idea there is an issue. because from the 30 exchanges with the 2k support a few months ago, that alone is very hard.
So like said above, ive always had the fairly well known issue that when you host a game, and for whatever reason it goes into a resync u have like a 50% chance of you(the host) freezing up. Ive done all their hoops, guides tips and tricks 3 times over. they looked at my crash files and concluded my windows install was faulty, so i humored them ( me being an educated it pro, i knew my system was working fine) and installed windows 8 instead of 7. redid their tips and tricks things, and same exact issue was still happening. and no matter how hard i tried i could not get them to accept that the fault was not on my end but in the civ programming.
Now the same issue seems to have exanded some since the last patch, which might be a good thing. game goes into resync way more often, and like me a lot of hosts dont recover from the resyncs.
so their are 2 issues here imo.
1, the host crashing on resyncs under certain circumstances
2. there being to many resyncs.
both should be addressed sooner rather than later, but timely patches does not seem to be their forte...