Originally posted by jbouklas
...I urge many other dissatisfied customers to boycott MacSoft...
Whew. Tough crowd tonight.
Can't say Jim is wrong, he's not. OTOH, the Mac community itself is a cottage industry subset of personal computing. It works by a different set of rules.
In one respect, Mac hardware and software practices consistently meet higher standards, hence the fanatical following. The tradeoff is that the business model has to be "massaged", if you will. If you want huge profits and standard behaviors from your economic formulas, you have to go to the bigger, looser, less controlled markets. In this case, you have to go sludge around the WinTel market. Some will, some have, some probably won't return.
Frustration is running high around here, myself included. There are MacFanatics and there are CivFanatics. Here, in this little corner of the forums, you get us crossbreeds that exhibit both the best -- and the worst -- that this combination has to offer.
So, MacSoft, you do indeed have to learn how to play with the big boys. As the Mac platform grows into the market share that OS X can offer, you're going to see some real-world loss of patience. You've probably opened a few toxic emails about this already, but it becomes something even more painful when shareholders and software reviewers handicap you before you even get out of the gate.
MacSoft -- even if we don't see products, let's see some honest communication... at least a token effort to step out from behind that veil of "Say nothing rather than disappoint." I can guarantee you, we seen all the "nothing" we can handle.