Screen freezes on startup

M

Murfatlar

Chieftain
Joined
Aug 21, 2008
Messages
7
Problem:
When I start the game it goes through the intro screens and just when it's supposed to show the main menu screen it simply freezes on an empty background with only the mouse cursor being able to move. Only solution is to restart the PC.
I was able to play civ on the computer's original Windows SP2. then I had to reinstall Windows, I played civ for a few hours and when I tried to continue the game, the freeze thing happened and couldn't play ever since.

What I've tried:
Reinstalling Windows, DirectX, updating nVidia card, changed video settings, etc. Tried to find solutions on this forum but nothing popped up solve this problem.

I have AMD 64 X2 Dual Core Processor 3800+, 2.01 GHz, 1.00 GB RAM, GeForce 7600 GS graphics card.


Can anyone tell about a fix, or maybe just an advice?
 
Thanks!

I don't know, how do I check? Yes, the game is patched and I have the Warlords and BTS expansions installed. All three versions (original, Warlords and BTS) encounter the same problem.
 
In the Application Event Viewer I found this in the error entries:

[/QUOTE]Hanging application Civ4BeyondSword.exe, version 3.1.3.1, hang module hungapp, version 0.0.0.0, hang address 0x00000000.[/QUOTE]
 
In the Viewer panel, the category column says (101) and the Event ID column says 1002.
 
:hmm:
some of this *might* be caused by outdated system drivers like graphics or sound - though unfortunately while there are about a million or so sites that deal with this exact error in numerous applications every single one offers a different explanation...
 
Well, at least it's a starting point... Strange that I couldn't find any troubleshooting posts with exactly the same description as mine. So I guess it's either rare or I didn't search well enough.
 
yes I meant you :)
the dxdiag file essentially allows one to check whether all drivers and directx components are updated as, it also provides some general information on whether the drivers pass certain functional tests.
You can obtain it by clicking on the windows symbol - then on search - then type dxdiag - hit enter - in the program that opens hit save results - and attach the save to a new post.
has anything changed on your machine when it stopped working?
 
nothing as changed that i remeber all i remember was that i wasn't playing that game played other games then when i launched freeze shutdown and startup tried 3 times i would'nt remember because it's been awhile the voices don't load

edit i'm getting somewhere

i got this by making the folders hidden again

the splash where ended up after patching thats when it freezes and crashes

the attached appears when folder is hidden

it freezes at the splash when it's not hidden
 

Attachments

  • DxDiag.txt
    DxDiag.txt
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  • bug 1.jpg
    bug 1.jpg
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  • bug 2.jpg
    bug 2.jpg
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  • splash.bmp
    splash.bmp
    393.8 KB · Views: 53
ori said:
did you install the game with admin rights? i.e. did you right click on the installer and chose run as administrator?
Click to expand...

no i'll try that see how i go

i forgot to mention colonization does the same thing

edit din't do anything
i think there is something wrong with those two folders

can you check
PlayerOptionsInfo
Spoiler :
<?xml version="1.0" ?>
- <!-- edited with XMLSPY v2004 rel. 2 U (http://www.xmlspy.com) by Firaxis Games (Firaxis Games)
-->
- <!-- Sid Meier's Civilization 4
-->
- <!-- Copyright Firaxis Games 2005
-->
- <!--
-->
- <!-- MPOptionInfos - This structure describes the name for each multiplayer option.
-->
- <Civ4MPOptionInfos xmlns="x-schema:CIV4GameInfoSchema.xml">
- <MPOptionInfos>
- <MPOptionInfo>
<Type>MPOPTION_SIMULTANEOUS_TURNS</Type>
<Description>TXT_KEY_MP_OPTION_SIMULTANEOUS_TURNS</Description>
<Help>TXT_KEY_MP_OPTION_SIMULTANEOUS_TURNS_HELP</Help>
<bDefault>0</bDefault>
</MPOptionInfo>
- <MPOptionInfo>
<Type>MPOPTION_TAKEOVER_AI</Type>
<Description>TXT_KEY_MP_OPTION_TAKEOVER_AI</Description>
<Help>TXT_KEY_MP_OPTION_TAKEOVER_AI_HELP</Help>
<bDefault>1</bDefault>
</MPOptionInfo>
- <MPOptionInfo>
<Type>MPOPTION_TURN_TIMER</Type>
<Description>TXT_KEY_MP_OPTION_TURN_TIMER</Description>
<Help>TXT_KEY_MP_OPTION_TURN_TIMER_HELP</Help>
<bDefault>0</bDefault>
</MPOptionInfo>
</MPOptionInfos>
</Civ4MPOptionInfos>


GraphicsOptionsInfo
Spoiler :
<?xml version="1.0" ?>
- <!-- edited with XMLSPY v2004 rel. 2 U (http://www.xmlspy.com) by Jon Shafer (Firaxis Games)
-->
- <!-- Sid Meier's Civilization 4
-->
- <!-- Copyright Firaxis Games 2005
-->
- <!--
-->
- <!-- Graphic Option - This structure describes the name for each multiplayer option.
-->
- <Civ4GraphicOptionInfos xmlns="x-schema:CIV4GameInfoSchema.xml">
- <GraphicOptionInfos>
- <GraphicOptionInfo>
<Type>GRAPHICOPTION_SINGLE_UNIT_GRAPHICS</Type>
<Description>TXT_KEY_OPTIONS_SINGLE_UNIT</Description>
<Help>TXT_KEY_OPTIONS_SINGLE_UNIT_HELP</Help>
<bDefault>0</bDefault>
</GraphicOptionInfo>
- <GraphicOptionInfo>
<Type>GRAPHICOPTION_HEALTH_BARS</Type>
<Description>TXT_KEY_PLAYER_OPTION_SHOW_HEALTH_BARS</Description>
<Help>TXT_KEY_PLAYER_OPTION_SHOW_HEALTH_BARS_HELP</Help>
<bDefault>0</bDefault>
</GraphicOptionInfo>
- <PlayerOptionInfo>
<Type>GRAPHICOPTION_CITY_DETAIL</Type>
<Description>TXT_KEY_PLAYER_OPTION_DETAILED_CITY_INFO</Description>
<Help>TXT_KEY_PLAYER_OPTION_DETAILED_CITY_INFO_HELP</Help>
<bDefault>0</bDefault>
</PlayerOptionInfo>
- <GraphicOptionInfo>
<Type>GRAPHICOPTION_NO_COMBAT_ZOOM</Type>
<Description>TXT_KEY_PLAYER_OPTION_NO_COMBAT_ZOOM</Description>
<Help>TXT_KEY_PLAYER_OPTION_NO_COMBAT_ZOOM_HELP</Help>
<bDefault>0</bDefault>
</GraphicOptionInfo>
- <GraphicOptionInfo>
<Type>GRAPHICOPTION_FROZEN_ANIMATIONS</Type>
<Description>TXT_KEY_GRAPHIC_OPTION_FROZEN_ANIMATIONS</Description>
<Help>TXT_KEY_GRAPHIC_OPTION_FROZEN_ANIMATIONS_HELP</Help>
<bDefault>0</bDefault>
</GraphicOptionInfo>
- <GraphicOptionInfo>
<Type>GRAPHICOPTION_EFFECTS_DISABLED</Type>
<Description>TXT_KEY_GRAPHICOPTION_EFFECTS_DISABLED</Description>
<Help>TXT_KEY_GRAPHICOPTION_EFFECTS_DISABLED_HELP</Help>
<bDefault>0</bDefault>
</GraphicOptionInfo>
- <GraphicOptionInfo>
<Type>GRAPHICOPTION_GLOBE_VIEW_BUILDINGS_DISABLED</Type>
<Description>TXT_KEY_GRAPHICOPTION_GLOBE_VIEW_BUILDINGS_DISABLED</Description>
<Help>TXT_KEY_GRAPHICOPTION_GLOBE_VIEW_BUILDINGS_DISABLED_HELP</Help>
<bDefault>1</bDefault>
</GraphicOptionInfo>
- <GraphicOptionInfo>
<Type>GRAPHICOPTION_FULLSCREEN</Type>
<Description>TXT_KEY_GRAPHICOPTION_FULLSCREEN</Description>
<Help>TXT_KEY_GRAPHICOPTION_FULLSCREEN_HELP</Help>
<bDefault>1</bDefault>
</GraphicOptionInfo>
- <GraphicOptionInfo>
<Type>GRAPHICOPTION_LOWRES_TEXTURES</Type>
<Description>TXT_KEY_GRAPHICOPTION_LOWRES_TEXTURES</Description>
<Help>TXT_KEY_GRAPHICOPTION_LOWRES_TEXTURES_HELP</Help>
<bDefault>0</bDefault>
</GraphicOptionInfo>
- <GraphicOptionInfo>
<Type>GRAPHICOPTION_HIRES_TERRAIN</Type>
<Description>TXT_KEY_GRAPHICOPTION_HIRES_TERRAIN</Description>
<Help>TXT_KEY_GRAPHICOPTION_HIRES_TERRAIN_HELP</Help>
<bDefault>0</bDefault>
</GraphicOptionInfo>
- <GraphicOptionInfo>
<Type>GRAPHICOPTION_NO_MOVIES</Type>
<Description>TXT_KEY_GRAPHICOPTION_NO_MOVIES</Description>
<Help>TXT_KEY_GRAPHICOPTION_NO_MOVIES_HELP</Help>
<bDefault>0</bDefault>
</GraphicOptionInfo>
- <GraphicOptionInfo>
<Type>GRAPHICOPTION_CITY_RADIUS</Type>
<Description>TXT_KEY_GRAPHICOPTION_CITY_RADIUS</Description>
<Help>TXT_KEY_GRAPHICOPTION_CITY_RADIUS_HELP</Help>
<bDefault>0</bDefault>
</GraphicOptionInfo>
</GraphicOptionInfos>
</Civ4GraphicOptionInfos>
 
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