Setup problem.

[volperossa]

Hello,
I have just bought the extension Civilization IV Beyond the Sword, but any attempt to install it fails.
While the programs tries to prepare the Install Shield Wizard, the procedure stops and the error box appears, telling that the installation is interruppted due to installation problems in the master program Civilization IV.

Althought the Civilization IV program appeared to be properly installed, I tried several time to uninstall and re-install it, obviusly without success.
I tried also to defrag the disk where Civilization IV is installed, as suggested in the readme.text file, but also in this case without success.

Someone can help me?

Sorry for my English.

 

[Crime Doesn't Pay]

Have you tried a complete uninstall of Civ4?

 

[ori]

welcome to cfc

do the below, if you do not have warlords ignore those parts, if you do have vista make sure to run all installers and patches with admin rights, i.e. right click on each of them and choose run as administrator


install the most recent version of DirectX 9c from Microsoft

then do the following for a clean reinstall:

Uninstall and Reinstall Civ4 Warlords BtS :

Try to follow this order when doing stuff:
Use Control panel to uninstall Beyond the Sword, then Warlords, then Civ4
Delete "...\documents and settings\<username>\my documents\my games\sid meier's civilization 4" manually
Delete "...\documents and settings\<username>\my documents\my games\warlords" manually
Delete "...\documents and settings\<username>\my documents\my games\beyond the sword" manually
Delete "...\documents and settings\<username>\application data\my games\sid meier's civilization 4" manually
Delete "...\documents and settings\<username>\application data\my games\warlords" manually
Delete "...\documents and settings\<username>\application data\my games\beyond the sword" manually
Delete "...\documents and settings\<username>\local settings\application data\my games\sid meier's civilization 4" manually
Delete "...\documents and settings\<username>\local settings\application data\my games\warlords" manually
Delete "...\documents and settings\<username>\local settings\application data\my games\beyond the sword" manually
(note: application data is a hidden directory so you need to configure windows explorer to show hidden files, also these directories in application data are sometimes removed by the uninstall routine)
Delete "...\Program Files\InstallShield Installation Information\{CFBCE791-2D53-4FCE-B3FB-D6E01F4112E8}" (Civ4)
Delete "...\Program Files\InstallShield Installation Information\{3E4B349F-10B5-4586-9D99-489A90A8B228}" (Warlords)
Delete "...\Program Files\InstallShield Installation Information\{32E4F0D2-C135-475E-A841-1D59A0D22989}" (BtS)
(note: InstallShield Installation Information is a hidden directory so you need to configure windows explorer to show hidden files).
Install Civ4, immediately patch it to 1.61 (download it fresh from here)
Install Warlords, immediately patch it to 2.08 (download it fresh from here)
Install Beyond the Sword, immediately patch to 3.17 (download it fresh from here).

Moderator Action: moved to Civ4 Tech Support

 

[volperossa]

However I've complete unistall civ 4 more than one times.

 

[ori]

1) the uninstall routine leaves stuff behind so the above is still a good first try
2) is this windows xp or vista?
3) does the error say anything else? did you look in the windows event manager for any error message?

 

[volperossa]

The error say: Civ 4 is not install properly. Please try to re.install it.

That's no true because I've already unistall and re-install civ 4 after it say this.

I've got Windows Xp patched with vista mizer

 

[ori]

are both cd versions? or is there a digital one in there as well?

 

[volperossa]

They are both Cd version. I am desperate .I have tryed all your advices but all my attempt is failed.

 

[ori]

please open the windows event manager as described in the link below and look for the error message(s) for the failed install and post them here - maybe there is something in them that helps. Also: can you play civ4?

http://support.microsoft.com/kb/308427

 

[volperossa]

yes, I can play civ 4

 

[ori]

please post the error logs then.
also please post a screenshot of the about this build screen in civ4.