It is possible to haveore "unhappy citizens" than you have citizens. While that sounds a bit stupid it explains what you have:
11 citizens - 3 resisting, 5 unhappy, 3 entertainers.
Ignoring the resisters, that means you are generating 3 happy faces (from the entertainers) and 8 content faces (from Shakespeare's Theatre). I'll assume you have no luxuries connected, no commmerce (hence no lux tax) and are regent, which think is 2 content by birth.
So you are providing 3 happy faces and a total of 10 content faces. Yet the 5 citizens are all unhappy. Therefore you must have AT LEAST 18 "unhappy faces" - although the game never talks about these, it's useful to think of these.
You've got 3 due to size (5-2=3). The rest must be coming from war weariness, whipping/conscription or "cease the war against our nation". War weariness alone could provide up to 11 "unhappy faces" (100% of town size) if it were far advanced. If the AI whipped or drafted as well you coulave the required 18+ unhappy faces.
Essentially, it's possible to make a town so unhappy that it takes extra effort to make the citizens happy.
If you had a town which grew from size 1 to 2 every 4 turns, and you whipped every time it reached size 2, after 4 whippings there would be 4 unhappy faces, even though there is only one citizen. It would take e.g. 4 luxuries just to make the citizen content again.