General Questions
Why do some people call Stop-Sign spyware?
What is attackware?
Does Stop-Sign conflict with other anti-virus products?
How do I uninstall eAcceleration?
Do I need to configure Stop-Sign after I install it?
What if I want to install it on more than one computer?
How do I defrag my hard drive?
How do I start my computer in safe mode?
How do I show hidden files in Windows Explorer?
How do I transfer my eAcceleration Membership to a new computer?
How do I reinstall eAcceleration?
What if I'm having trouble uninstalling?
How are updates installed and how do I know it's updated?
What does "Shutdown all eAcceleration Products" mean?
How do I restore my computer to a previous state using restore points?
How do I back up my computer's registry?
Why do some people call Stop-Sign spyware?
Some people have labeled Stop-Sign as "spyware". It sounds like a damning accusation until you ask, "What's spyware?"
Some software developers have defined spyware as "...software that employs a user's Internet connection in the background without asking for permission." Stop-Sign does contact our servers whenever you perform an anti-virus scan while connected to the Internet, downloading new virus definitions and software updates. We feel that the phenomenal rate with which new viruses and threats are introduced - often as many as 20 per day - warrants getting updates to you as soon as possible.
There are many other software titles that do the exact things that we do, but are not considered spyware. For instance, Windows Update, Real Player, or MSN Messenger can all detect online presence, account status, and can automatically update files on your computer.
Currently there is no industry-wide standard for the definition of spyware.
Unfortunately, the companies defining spyware are the same companies producing anti-spyware software. Once one of them has mistakenly identified a legitimate product as spyware, all must follow suit or risk appearing ineffective to the public. For the same reason, they're slow to correct their mistakes.