Zombie69 said:
Like i said, it has nothing to do with value. Whether i paid $2 or $2,000 for the game makes no difference at all. The fact is that i bought a game, expecting it to work without bugs, and that's not what they delivered. You can't sell defective products to your customers, refuse to fix the products, and expect those customers to buy from you again. At least, not if i'm the customer in question. It's a matter of principle.
Of course it has to do with value/
utility. That's what trade is all about. If you think you are going to derive net utility from paying the purchase price for a product (taking into account
opportunity costs), you buy it. If you think you won't, you don't.
That's why, in fact, you are completely accurate when you say that "[y]ou can't sell defective products to your customers, refuse to fix the products, and expect those customers to buy from you again" -- at least assuming consumers are rational and there's relatively decent information transparency. Companies go out of business when they do that sort of thing because customers can't cost-justify the purchase price and don't buy the products.
The problem is that by most people's standards, your characterization of Firaxis's actions is a fairly ridiculous one, particularly in the software industry context. All software is "defective," and cIV is much less "defective" than many other software products. Furthermore, Firaxis has made an effort to fix those defects.
Your real disagreement with many of the other members of the community, then, is not that this discussion has nothing to do with value, but rather lies in what standards of value you measure software products against (i.e., what it is you value in software products, and how much you value whatever it is you value) and how you measure cIV against those standards. You say:
Zombie69 said:
Maybe my standards are too high because i'm used to a company that actually fixes their bugs (called Blizzard).
Obviously your standards
are too high. If you're going to hold all companies to the standard you think is best, you're going to be disappointed a lot. That's true whether you're buying software, a car, or a hamburger.
Let's face it: products are not always what you expect them to be. So
caveat emptor: figure out what it is you're buying so your expectations are more realistic. I don't get this neo-
consumerist entitlement attitude: "I deserve to get whatever my expectations are." You get what you buy. If you don't like it, return it, or don't buy it. You didn't like the last one, so you're not going to buy the next one. There you go.
But the irony in your decision is that the reason you didn't like cIV is probably largely self-created: you create negative utility for yourself when you get frustrated that products don't meet your expectations, at least to the extent you have the information necessary to come up with more realistic expectations. You'll be a lot happier with your purchases if you can indeed align your expectations a little more closely with reality (and not what you think reality should be).