Leprechaune
Warlord
Hellfire said:A little known fact is that many company's have a hotline where you can call and request a replacement CD. All that's required is for you to ship the CD pieces back to the publisher.
Now, Leprechaune has reported a rather interesting "spin" (pun intended) on the broken CD issue. However, perhaps the publisher will accept a broken CD drive with the pieces in it. A shattered CD should still be relatively easy to identify even in small pieces.
Some publishers make this replacement process difficult, and some insist they don't do it at all but if I push hard enough I've found that I can get a CD from even the most stubborn publishers.
Civ3 site has no CS contact information... Atari... Well, they're just great!
"How do I replace a physically damaged product?"
Note: The following information only applies to products that have physical signs of damage (scratches, cracks, etc) or are completely destroyed.
If you have a dated sales receipt and purchased your product within the last 90 days and...
... the product came damaged in the box:
You need to either exchange the product for a new one at the place you purchased it from or contact our technical support department to get a replacement. Please note that it is generally much faster to get a replacement from the place you purchased the product from. Be advised that different retailers have different return policies.
Contact Atari Support via telephone
Contact Atari Support via email
... you or someone else damaged your product:
Atari cannot be responsible for user damaged product.