bonus cd missing

[nerbuth]

Amazon.com finally shipped Conquests to me today and I did not see the bonus CD anywhere in the packaging. I preordered so I was under the impression that I would get the bonus CD. Anyone else have the same problem? And does anyone have a suggestion if I should contact Atari or Amazon.com about it?

Thanks in advance.

 

[MookieNJ]

I preordered from Amazon as well. When I originally set up my order Conquests was 29.99. I then saw the price dropped to 26.99 but this was not reflected in my order, so I cancelled that preorder and set up a new one. Then, after the "ship" date listed my order was still waiting to be processed. I saw that the price again dropped to 24.99 and that the free bonus disc was available. It was listed as a seperate item for 8.99 but was 0 when purchased at the same time as Conquests. For whatever reason, they shipped them seperately and I have since received both.

I think a simple call to Amazon support (don't email or use the form, definitely call) should clear it up.

 

[TheSilentPuma]

Yah i've had the same problem. I thought they were going to ship together, imagine my dismay.... Oh well, a pissy call tomorrow will hopefully clear things up.

 

[Ben E Gas]

that bonus cd should have come with all copies C3C in my opinion.

 

[Greebley]

I also had that problem. I would be interested to know if anyone has success in getting them to send it.

 

[jabancho]

I was about to write a post about it... got the game yesterday but no bonus CD...
btw, can somenone tell us what Amazon number shall we call in order to get this fixed? thanks in advance...

 

[carlosMM]

Originally posted by Ben E Gas
that bonus cd should have come with all copies C3C in my opinion.

[joke]
nah, the bonus CD is only for Gods own Civplayers


[/joke]

 

[jpinoniemi]

I've had the run around from Amazon too, here is the email I sent them:

COMMENTS: 1 month before the game shipped, it was exclusive on
Amazon.com, if you preordered Civ 3 Conquests, the Bonus CD was
supposed to be included. You are correct in the fact that the bonus
CD is no longer available.

I had other options when it came to ordering this merchandise, but I
chose Amazon.com because of the Bonus CD that was supposed to be
included if you preordered. So if Amazon.com cannot produce the bonus
CD that was supposed to be included in the preorder of Civ 3
Conquests, then you have lost a customer.

I checked the status of the item this morning on Amazon.com at this
link:

http://www.amazon.com/exec/obidos/tg/detail/-
/B0000EI9BZ/qid=1068467122//ref=sr_8_xs_ap_i0_xgl63/102-5817141-
7512156?v=glance&s=videogames&n=507846

and found that "Availability: This item is not stocked or has been
discontinued." Maybe next time you do a promotion, you can have the
item in stock that you claim to include when an item is preordered.

***And here is the response I received back***

Thanks for writing to us at Amazon.com.

I apologize for the inconvenience, as per your concern I have
investigated and found that our web site indicates, we're currently
out of stock of "Civilization 3: Conquests Bonus CD" and we are not
able to guarantee when or if this item will be available for purchase
on our web site. For this reason, the item is currently listed as
out of stock on our web site.

Please note that our supply of popular items is often limited and
some products sell out quickly.

As communicated earlier, item "Civilization 3: Conquests Expansion
Pack" on our web site and found that this item does not comes with
the bonus CD. However, if you wish you may return most items sold by
Amazon.com within 30 days of delivery for a full refund.

However, we have extended our returns period for the holidays. Items
shipped between November 1, 2003 and December 31, 2003 may be
returned until January 31, 2004 for a full refund, subject to the
other returns restrictions outlined on our web site.

We'll pay the return shipping cost if the return is a result of our
error.

Before returning an item, please visit our Online Returns Center to
read our full policy and to obtain a printable return mailing label:
http://www.amazon.com/returns

Further, please note that there is no guarantee that we will offer a
promotional offer, when the item comes in stock.

I would suggest checking our web site from time to time to see if
this item has come back in stock or if it is available from a third-
party seller through Amazon Marketplace.

Please accept our apologies for any inconvenience this may cause. We
appreciate your business and hope to see you again soon at
Amazon.com.

Please let us know if this e-mail resolved your question:

If yes, click here:
http://www.amazon.com/resolved-yes?comm_id=fcfh7202&q=pr3
If not, click here:
http://www.amazon.com/resolved-no?comm_id=fcfh7202

Please note: this e-mail was sent from an address that cannot accept
incoming e-mail. Please use the appropriate link above if you need
to contact us again about this matter.

Best regards,

Jitendra K.
Amazon.com Customer Service



Needless to say I am done pre-ordering through them and will most likely end up purchasing the Bonus CD separately. I hope the rest of you have better luck...