Bust Buy Sux!

[Perfection]

Okay, me and my old man go off to Best Buy to get a shiny new laptop, after finding the one we needed we asked if we could get a PCMCIA Firewire card, after spending 20 minutes with about 5 different staff members one finally went back to the stockroom and got it. Then when we asked to purchase it the sales people all went around trying to find someone with the keys to get it. Then after listening to a forced lecture on the immportance of getting their overpriced extended warranty they said, oh wait you gotta sign up for a best buy card for that discount, so he locked up the computer and we went over there. Then it took us 10 minutes to fill the damn form out and have them lecture us with special offers that we repeatedly refused. Then we went back to get the laptop waited for a guy with the keys then when we got it the guy started lecturing agian, we tell him that the other sales guy arleady told us about it, and they guy keeps asking why not and stuff. Then we bring the package over to the counter we told him we wanted the laptop and we didn't want the extended-warranty. He starts blabbing about it agian, we keep on telling them to stop but he persisted. Then after filling out countless forms for the thing and all it's stupid promos it makes you go through, they say the should test it before the give it to us. So he opens the box runs a 20 minute long diagnostic then repackages it. Then we fill out even more forms until the laptop is finally ours, TWO HOURS LATER. GAGH, what a bunch of crap!

 

[Turner]

Yeah. . . I'm not very fond of Best Buy. Steer clear of them, when possible. Of course, most of the rest are about as bad.

 

[hbdragon88]

Hehe . . . looks like you had a good time.

I really have no opinion on that, but they have been asses. My parents bought a computer for me from there once. They said the Best Buy personnel used the Bestbuy.com to order it and sent us home with the wrong rebate forms. Rebate forms for the in-store computer buying, not for Bestbuy.com.

So we sent the wrong forms and got rejected, citing that the rebate for a Bestbuy.com-bought computer is not the same as the ones we were given, for an in-store purchase. Damn fools. What do they expect to get by keeping Bestbuy.com and Best Buy separate? More confusion? More money for two separate rebate forms and procedures? Shouldn't they be the same?

Anyway my mom vowed to fight it. She went to the store where we bought it and asked for the Bestbuy.com rebate. They said it was expired and offered us $100 (the rebate amount) in store credit. She refused, so the guy ran the purchase through the machine again, $100 less.

The good thing was that we saved $7.75 in sales tax. But if they just given us the $100 without that "procedure, procedure, procedure" it wouldn't have been so hard to get the rebate.

 

[dannyevilcat]

I have to deal with the Best Buy computer people regularily at my job. Best Buy in Cleveland is the worst. They are, in fact, my arch enemies. Them and MSN

There's one Best Buy in (I think) Haver Hill, Massachussetts which have awesome staff, however.

 

[JonathanValjean]

I'm sorry you had such a bad experience with them. I have had many excellent shopping experiences with them, and have seen them consistently rated highly by various publications that conducted various surveys. And I don't work for Best Buy, promise... May your luck improve!

 

[Perfection]

Well, dammit if you want a computer you should be able to grab the box, go to the counter and pay for it and be done in ten minutses, don't give us all this bullsh!t about stuff we should buy, in out on with our lives, that's how it should be

 

[WillJ]

Best Buy usually seems fine to me, although I never bought a computer from there (just games, keyboards, other peripherals/accessories). In fact, they're probably one of the best staffed places where I live. Sorry to hear about your bad experience. Maybe if you had said something like, "Please, stop talking. I don't want any extra features, promos, warranties, etc. I don't care if my computer catches on fire right when I get home and there's nothing I can do about it; it'd be worth the extra two hours of freedom from this hellhole, so please just shut up," they would have gotten the hint. Probably not, though...

 

[Perfection]

Oh, we told them, time after time after time!

 

[hbdragon88]

Originally posted by dannyevilcat
I have to deal with the Best Buy computer people regularily at my job. Best Buy in Cleveland is the worst. They are, in fact, my arch enemies. Them and MSN

What . . . you live in Canada close by the border and walk into Cleveland sometimes?

 

[mayakovsky]

I hear you brother. I have vowed to never give a penny to that place as long as I live. I USED to buy everything there. DVD's, CD's, video games etc. I probably visited there twice a week and never had a problem until I bought this PS2 game. I get home and start to take off the plastic and notice that the plastic is slit open at the bottom of the box. Thinking nothing of it, I continue to take off the plastic and then open the box to see......no game inside. Some little punk stole my game!

So I go back to the store thinking that life is good and they will give me a new game. I gather up all the receipts that I can find to show the manager that I do indeed spend a lot of money there. Walk up to the counter and tell the manager what happened and she says, "Sorry there is nothing we can do about that." I get a little upset and dump my receipts on the counter and tell her that I spend mucho dinero at this store and I demand tribute for my suffering. She says get lost. I begin to scream and curse at her in an attempt to get my $50 worth somehow. I end up getting escorted out of the store but on my way out I spit a lugi on the doors.

I hate Best Buy!

 

[dannyevilcat]

Originally posted by hbdragon88


What . . . you live in Canada close by the border and walk into Cleveland sometimes?

no, that would be a really long walk...

I work as a telephone tech support for laptops, and we handle American calls. Whenever someone brings their unit to Best Buy for repair, they send it back to us.

But Best Buy does own a Canadian version called Future Shop. Same pushy salespeople.

 

[taper]

Best Buy does have a very stringent return policy. You probably could have fought in small claims court if you had all the receipts and packing materials though. Spitting on the door probably would not have worked in your favor though.

I work retail too(not at Best Buy though), and can tell you those extended warrenties are a huge cash cow. Most employees get a commission on selling them, and quotas are usually set too.

 

[nihilistic]

Originally posted by mayakovsky
I hear you brother. I have vowed to never give a penny to that place as long as I live. I USED to buy everything there. DVD's, CD's, video games etc. I probably visited there twice a week and never had a problem until I bought this PS2 game. I get home and start to take off the plastic and notice that the plastic is slit open at the bottom of the box. Thinking nothing of it, I continue to take off the plastic and then open the box to see......no game inside. Some little punk stole my game!

Seriously, it's not all their fault. You should have been more careful. There is absolutely no way for them to tell if you were just trying to swindle them from getting an extra CD.

 

[taper]

But they also have no way to tell if you actually didn't get the game. Retailers should err to the side of the consumer, unless there is a history between that person and the store(excessive returns, etc), and even then work to help out the customer. It's part of business. At the store I work at, we rarely refuse a return, even on things we probably should.

 

[mardukes]

I believe!

Deep within the being of every man, woman and child is the hope and possibility of never having to enter a BB again.

 

[hbdragon88]

mardukes, why are you bumping up old threads...?

 

[Comraddict]

BBuy is seriously overpriced. Only useful thing there is empty CD-ROMs, so I can make full CDs

 

[Goober]

Originally posted by dannyevilcat
But Best Buy does own a Canadian version called Future Shop. Same pushy salespeople.

Ohh, ok, if Future Shop can be compared at all to Best Buy, then they are the worst, bar none. They are pushy, arrogant people, who shove stuff down your throats. I remember when my Dad randomly went to buy his Computer, they coerced him into buying an Anthlon 2500+ (ok, thats not bad), but with 256 DDR-SDRAM (CRAP!!!), and kinda crappy internal video card, and 80 Gig HD. Bah, the thing sucks. We tried to install more ram, and it didnt work. That thing cost him 800$, and for 100$ more, he coulda gotten the same processor, but with a 32 Mb Nvidia video card, and 512 RAM!!!

Now, this issue coulda been partially my fault, since he apparently asked for my opinion, and I apparently said, "sure", but then again, I was busily drooling over the Labtops. Maybe I shoulda suggested he get a higher Mode, but still, the guy sold him a crappy computer. Sheesh, the moron!!! Then we start up the computer, and find there are all kinds of crappy programs on it that took forever to delete.

So glad I bought my machine through the local University. Chose all the parts myself. nary a problem since (well, except with XP, and Telus (local ISP)

 

[CIVPhilzilla]

I like Comp USA more, they usally have good sales and rebates on upgrades for computers. But I never buy a computer directly from the store, I always get it online. I admit Bestbuy is a pain. I bought a graphics card for them, which was 1. overpriced, and 2. Defective, and they almost didnt take it back cuz it was open. How was i supposed to know they sold a broken gfx card.

 

[MikeLynch]

My Best Buy experiences are not as bad as what I hear from most other people.

But as bad as anyone can say Best Buy is, it could be worse. It could be Circuit City.