Can't play, patch doesn't work

[Jonathan]

Unfortunately, I can't even try this, as it requires patch 1.09, which doesn't work for me. When I installed it, the game wouldn't even start. I had to reinstall 1.0 to be able to play again.

Awaiting the next patch and hoping it works better...

 

[Jass]

I installed the patch to play the GOTM. It messed up all my wonder movies (heavy stutter) and I have hugeslowdowns in diplomacy screens (when portraits of AI appears). I even crashed to the desktop once.

I didn't have any problems with the 1.0 version.

 

[AlanH]

If version 1.09 doesn't work for you outside of GOTM, then I recommend you contact Firaxis for support.

 

[Jonathan]

I already tried e-mailing Take Two about it. No reply. Thinking about it, this may be because I didn't send the list of information requested at the back of the manual (not having looked at the back of the manual until now). Though I doubt very much that any of the requested information would help them to solve the problem.

Firaxis doesn't seem to publish a support address.

 

[AlanH]

Sorry, yes, I'm being very imprecise. It should be Take 2 support.

 

[Jonathan]

OK, I've now sent all the requested information, and sent it to take2@europesupport.com, the address in the back of the manual.

Previously I was relying on the Web site, which gives only US and Canadian addresses, with no list of required information to be supplied. Sigh.

 

[Jonathan]

Still no help from Take Two, but Zydor has now given me the solution. All I had to do was to move my saved games elsewhere, then install the patch, then move the saved games back again. Easy when you know how. Hardly obvious, though.