Constant reboots on new PC

[skodkim]

Hi

I just bought a bunch of new hardware in order to play larger maps in Civ 6 (all dlc and R&F). Unfortunately I'm experiencing consistent PC reboots just after starting a new game. The crash/reboot is instant and I don't seem to get any error messages/logs (since the PC just makes an instant reboot I guess). I usually play with a lot of mods, but I've unsubscribed from all + removed the ones from my mods dir and have furthermore cleared cache. The result is the same.

I've only experienced the crash when playing Civ 6.

After installing Win10 x64 I installed the newest version of all drivers I know of, so that shouldn't be the problem (although I'll go through them again).

Of course I haven't tested the new PC build very much so far but I can say that CPU temps seems to be ok after reboot (mid 50's).

Any help would be MUCH appreciated!

Info from SiSoftware Sandra

SiSoftware Sandra

ID
Host Name : DESKTOP-FFT3PEF
Workgroup : WORKGROUP

Computer
Model : OEM System Product Name
Serial Number : System Ser**********
Chassis : Default string Desktop
Mainboard : ASUS ROG STRIX Z390-H GAMING
Serial Number : 1809367********
BIOS : AMI (OEM) 1002 11/07/2018
Intel vPro : 12.0.6.1120
Total Memory : 16GB SO-DIMM DDR4

Processors
Processor : Intel(R) Core(TM) i5-9600K CPU @ 3.70GHz (6C 4.6GHz, 4.3GHz IMC, 6x 256kB L2, 9MB L3)

Chipset
Memory Controller : ASUS Core (CofeeLake-S) DRAM Controller 100MHz, 2x 8GB SO-DIMM DDR4 2.4GHz 128-bit

Memory Module(s)
Memory Module : F4-3200C14-8GFX 8GB DIMM DDR4 PC4-19200U DDR4-2400
Memory Module : F4-3200C14-8GFX 8GB DIMM DDR4 PC4-19200U DDR4-2400

Video System
Monitor/Panel : Dell Computer DELL U2715H
(2560x1440, 27.0")
Video Adapter : Radeon RX 580 Series (36CU 2304SP SM6.1 1.36GHz/2GHz, 16kB L2, 8GB DDR5 1.2GHz/9GHz 224-bit, PCIe 3.0 x16)

Graphics Processor
OpenCL : Radeon RX 580 Series (2304SP 36C 1.26GHz, 16kB L2, 8GB DDR5 1.2GHz/9GHz 256-bit)
D3D 11 : Radeon RX 580 Series (2304SP 36C 402MHz/1.27GHz, 16kB L2, 8GB DDR5 1.2GHz/9GHz 224-bit)
OpenGL : Radeon RX 580 Series (2304SP 36C 1.31GHz, 16kB L2, 8GB DDR5 1.2GHz/9GHz 224-bit)

Storage Devices
Samsung SSD 840 PRO Series (256GB, SATA600, SSD) : 238GB (C
SAMSUNG HD103UJ (1TB, SATA300, 3.5", 7200rpm, 32MB Cache) : 932GB (D
Optiarc DVD RW AD-5240S (SATA150, DVD+-RW, CD-RW) : N/A (E

Logical Storage Devices
Reserveret til systemet : 549MB (NTFS, 4kB) @ Samsung SSD 840 PRO Series (256GB, SATA600, SSD)
Hard Disk (D : 931GB (NTFS, 4kB) @ SAMSUNG HD103UJ (1TB, SATA300, 3.5", 7200rpm, 32MB Cache)
Hard Disk (C : 238GB (NTFS, 4kB) @ Samsung SSD 840 PRO Series (256GB, SATA600, SSD)
Optical Drive (E : N/A @ Optiarc DVD RW AD-5240S (SATA150, DVD+-RW, CD-RW)

Peripherals
LPC Hub Controller #1 : ASUS PCI standard ISA-bro
Audio Device : ASUS Cannon Lake PCH cAVS
Audio Codec : Realtek Semi 1168
Audio Codec : 32768 0000
Audio Device : Sapphire Technology Limited Ellesmere [Radeon RX 580]
Audio Codec : AMD HDMI Audio
Serial Port(s) : 1
Disk Controller : ASUS Cannon Lake PCH Shared SRAM
Disk Controller : ASUS Cannon Lake PCH SATA AHCI Controller
USB Controller #1 : ASUS Cannon Lake PCH USB 3.1 xHCI Host Controller

Printers and Faxes
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Printer : Microsoft Print To PDF (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Network Services
Network Adapter : Intel(R) Ethernet Connection (7) I219-V (Ethernet, 1Gbps)

Operating System
Windows System : Microsoft Windows 10 Personal 10.0.17763
Platform Compliance : x64

Performance Enhancing Tips
Warning 2513 : TPM not detected. Some security features are unavailable.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.

 

[skodkim]

MSInfo32 info attached.

\Skodkim

 

[Laurana Kanan]

Your computer completely restarts when you start again? I haven't heard of that happening before. What kind of errors, if any, are you getting in Windows event viewer? You might also use a Blue Screen viewer to check the minidump files.

 

[skodkim]

Your computer completely restarts when you start again? I haven't heard of that happening before. What kind of errors, if any, are you getting in Windows event viewer? You might also use a Blue Screen viewer to check the minidump files.

Yeah, it just restarts - no minidump files or anything!

Trying to track down the problem. Ran a few stress tests and it performed fine. Will also test with other games/applications but right now I'm following some steps 2K support have given me (with no luck so far).

Also contacted Asus support to hear if they could see any problems with the build.

\Skodkim

 

[Laurana Kanan]

Sounds like you're getting a BSOD, but the crash dump is not properly initializing to record the event. My guess would be a hardware problem, but if you've already tested all your components and they've come back fine, I'm at a loss. If anything that ASUS or 2K suggested corrects the problem, I hope you'll report back.

 

[skodkim]

Just tried starting up Divinity Original Sin 2 and exactly the same thing happens so it's not isolated to Civ6!

Just did a google and a lot of people are writing about similar problems and the answers seem to be PSU.

I own an Energon EPS-750W PSU so that shouldn't be a problem for me, right?

\Skodkim

 

[skodkim]

Ok, I believe I've solved it.

Apparently my 750W PSU was old and tired... Just picked up a brand new 750W PSU and now everything seems to run smooth

Thanks for the help!

\Skodkim