CTD (ntdll.dll problem?)

[Petek]

@aguscuervo - Thanks for posting the save file. I don't have those mods, so I can't open your save. Also, save files from modded games are less useful to us since the mod might be causing the crash. We do appreciate your taking the time to post about this problem, though.

Please post your DxDiag file (see my sig if you need help with that.)

Would everyone who is getting the crash in ntdll.dll please post their DxDiag files. I've read several threads on the 2K Games forum and it seems that everyone who gets this crash has an nvidia card (or cards). The DxDiag files may help us to ascertain whether this crash occurs with a particular card or driver.

I'm going to merge this thread with an existing thread on the same topic.

Moderator Action: Thread merged with an existing one.

 

[fanks]

Here's my dxdiag file.
Thanks Petek.

 

[The_J]

That's a perfect and up to date system...sure not the cause of the troubles, must be something in the game code :/.

Edit: And welcome to CFC .

 

[fanks]

Thank you hehe.
Starting to get addicted to it.
So little time to play and i have to split my time between civ5 or FM2011.

I believed it's the latest patch that causes the issue. At least for me i did not encounter any crash before the latest patch.

 

[fid782]

i got this ntdll.dll problem too, the game crashes on various points in the game...

video card is gtx 260, i got 4 gb ram, windows 7

nvidia driver, direct x are updated

this is from the event log:


Name der fehlerhaften Anwendung: CivilizationV_DX11.exe, Version: 1.0.0.62, Zeitstempel: 0x4cc59ecb
Name des fehlerhaften Moduls: ntdll.dll, Version: 6.1.7600.16385, Zeitstempel: 0x4a5bdadb
Ausnahmecode: 0xc0000005
Fehleroffset: 0x00046b90
ID des fehlerhaften Prozesses: 0x730
Startzeit der fehlerhaften Anwendung: 0x01cb803930f6c910
Pfad der fehlerhaften Anwendung: c:\program files\steam\steamapps\common\sid meier's civilization v\CivilizationV_DX11.exe
Pfad des fehlerhaften Moduls: C:\Windows\SYSTEM32\ntdll.dll
Berichtskennung: e0d05560-ec2f-11df-8493-001e8c029fec


and this from dxdiag:

------------------
System Information
------------------
Time of this report: 11/9/2010, 19:49:08
Machine name: KLAUS-PC
Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)
Language: German (Regional Setting: German)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz (4 CPUs), ~2.4GHz
Memory: 4096MB RAM
Available OS Memory: 3326MB RAM
Page File: 1355MB used, 5295MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 260
Manufacturer: NVIDIA
Chip type: GeForce GTX 260
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_05E2&SUBSYS_34CA1458&REV_A1
Display Memory: 2286 MB
Dedicated Memory: 879 MB
Shared Memory: 1407 MB
Current Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor Name: PnP-Monitor (Standard)
Monitor Model: Acer AL1912
Monitor Id: ACRAD29
Native Mode: 1280 x 1024(p) (60.020Hz)
Output Type: HD15
Driver Name: nvd3dum.dll,nvwgf2um.dll,nvwgf2um.dll
Driver File Version: 8.17.0012.6099 (English)
Driver Version: 8.17.12.6099
DDI Version: 10
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 10/22/2010 07:23:05, 10023528 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-46A2-11CF-3B60-C6141FC2C535}
Vendor ID: 0x10DE
Device ID: 0x05E2
SubSys ID: 0x34CA1458
Revision ID: 0x00A1
Driver Strong Name: oem16.inf:NVIDIA_SetA_Devices.NTx86.6.1:Section004 :8.17.12.6099ci\ven_10de&dev_05e2
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}:
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled


so what is this problem? please help

thx fid

 

[Petek]

Thanks for the information. It seems that this specific crash only affects systems with nvidia cards. Your drivers are current. Is it possible to roll back your driver to something less current, say before 260.89? Don't feel that you have to try this. I wouldn't want to mess your system up!

 

[fid782]

thx for the answer petek!

i don´t want to try a rollback, who knows what happens....
is it possible that this ntdll.dll file is damaged and can it be repaired or is it only possible to fix this prob by 2k with a patch...?

are there any official confirmations by 2k for this problem, cause it seems a mount of people is afected by this error?

thx

 

[Petek]

thx for the answer petek!

i don´t want to try a rollback, who knows what happens....
is it possible that this ntdll.dll file is damaged and can it be repaired or is it only possible to fix this prob by 2k with a patch...?

are there any official confirmations by 2k for this problem, cause it seems a mount of people is afected by this error?

thx

I haven't seen an official confirmation of this problem. However, the same error has been reported multiple times on the 2K Games forum so it's reasonable to assume that 2K knows about it.

One player on the 2K forum reported solving this problem by starting the game in Windows XP, SP2 compatibility mode. You might try that. It shouldn't cause a problem if it doesn't help.

I doubt that ntdll.dll is damaged since it's a protected system file and it's unlikely that so many people, all with nvidia cards, would have a damaged dll. We could look into running Windows system file checker (or whatever it's called in Windows 7) if you like, though.

 

[timtofly]

I have Nvidia, and before 11-10-10, the game would crash and leave windows at the lowest resolution available and then I would have to reboot. Before the last patch everything worked great. Now since 11-10-10, it does not crash any more it just "stops" responding. I can bring up task manager if it is minumized and end program. If it is not minumized, I can put my laptop into sleep mode and "fix" it upon waking. It seems like a video memory refresh problem, because it happens when changing "grey" areas back to texture. It happens when the view is changing in the city view and map view when switching between units and even while the view is changing between AI moves. While I am glad that it is no longer crashing windows itself, why is it happening more frequently?

 

[Platin]

I wanted to give a heads up on my ntdll.dll crash problem, which I had all the time.
After yet another few crashes today, i decided to run another verify integrity check. In the past, everytime i did this(and i tried for sure 10+ times over the last few weeks) it reported 1 file which had to be reaquired, but it never did anything about that.
Today, after the check, it actually downloaded something after the integrity check and reported that the civ installation had finished. This was ~5 hours ago and no crash since.

Game crashes pretty often since the latest patch. Most times when starting a new game, or loading a game. But occasionally also just when playing normally after some time.

Example error message in the spoiler tag.

Spoiler :

Problemsignatur:
Problemereignisname: APPCRASH
Anwendungsname: CivilizationV_DX11.exe
Anwendungsversion: 1.0.0.62
Anwendungszeitstempel: 4cc0813c
Fehlermodulname: ntdll.dll
Fehlermodulversion: 6.0.6002.18005
Fehlermodulzeitstempel: 49e03824
Ausnahmecode: c0000005
Ausnahmeoffset: 0001e562
Betriebsystemversion: 6.0.6002.2.2.0.768.3
Gebietsschema-ID: 1031
Zusatzinformation 1: fd00
Zusatzinformation 2: ea6f5fe8924aaa756324d57f87834160
Zusatzinformation 3: fd00
Zusatzinformation 4: ea6f5fe8924aaa756324d57f87834160

If its of any help, running vista64, 8gb ram, core2duo 3ghz, gts250

The check said it replaced 1 file. I'll report back after i have played some hours.

edit: Nevermind, that did not help, as the first game i started crashed right away.

Well it seems that no matter how often i run the integrity verification check, it always says: "1 files failed to validate and will be reacquired."
However, as far as i can tell there are no data actually being downloaded to replace that file, nor do i see any options to start such a download.

Anyone got experience with that?

 

[Aenderman]

Thanks for the information. It seems that this specific crash only affects systems with nvidia cards. Your drivers are current. Is it possible to roll back your driver to something less current, say before 260.89? Don't feel that you have to try this. I wouldn't want to mess your system up!

I won't say that the problem comes exclusively on the NVidia cards. I'm currently using an ATI Radeon card with the latest driver (Updated today) and I have similar problem to the users with NVidia cards.

I'm pretty sure it's related to the latest patch because not once have I CTD before that, I only get this error only after the latest patch applied

 

[jamesluck]

Since last patch, I get this error as well in every session, while it seemingly loads something in the background. I can see the cursor turning into the win loading cursor and then it crashes, while not in Fullscreen modus. I'm playing with nvidia gtx275.