Display problem

[Specificity713]

I'm not sure what happened but after installing gods and kings the game now does this. Any ideas on how to fix it?

 

[The_J]

Welcome to the forums .

Could you let us know your system specs please ?
Else: Did the base game work flawless, even without problems in the late game?
Does it revert to "normal" when you deactivate G&K?

 

[Specificity713]

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: HP Pavilion dv7 Notebook PC
BIOS: InsydeH2O Version 03.60.48F.1B
Processor: Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz (4 CPUs), ~2.3GHz
Memory: 8192MB RAM
Available OS Memory: 8140MB RAM
Page File: 3650MB used, 12627MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

I don't know what you might need but there is most of it.
It used to work just fine.
And no, deactivating G&K doesn't fix it.

If you can find what's wrong I would be very appreciative.

 

[The_J]

The part with the display is more important (check where you got the info from, there are some other tabs).

Oh, do you start in DX9 or DX11? If the latter, then you should try (for testing) the former, because it stresses the computer a bit less than DX11.

 

[Specificity713]

Card name: Intel(R) HD Graphics Family
Manufacturer: Advanced Micro Devices, Inc.
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_0116&SUBSYS_1659103C&REV_09
Display Memory: 786 MB
Dedicated Memory: 1068 MB
Shared Memory: 3813 MB
Current Mode: 1600 x 900 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: SEC3354
Native Mode: 1600 x 900(p) (59.997Hz)
Output Type: Internal
Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32
Driver File Version: 8.15.0010.2476 (English)
Driver Version: 8.882.2.3000
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail

I've tried both and the problem is the same both ways.

 

[timtofly]

There could be some corrupted files that need to be re-varified in steam.

Heating issue. Make sure the laptop is properly vented and dust free.

 

[Specificity713]

how would i go about re-verifying said files?

 

[The_J]

In Steam, go to "Library", go to Civ5, make a right click on it, go there to "properties", then to the tab "local files", and then there should be an option like "check the integrity of the game's files". Hit that button multiple times, until no more files have to be re-acquired. After that is done try to play it again.

 

[Specificity713]

I did that but then when i try to launch the game, it brings up a box saying "completing installation" and if I verify the files again there is one that fails.

 

[The_J]

mmhh...
Have you already updated your graphics card drivers?
(no idea why the old one should not work anymore, but who knows...)