DX11 help please

[bestbhoy67]

Not being the most computer literate man on the planet i could do with some assistance.I recently had to uninstall and reinstall Civ5 after major freeze up.After reinstallation i can no longer play on DX11 as i require service pack 2 or higher.As i um running on windows 7 and there is no service pack2 i have no idea whats going on.I have been quite happily playing on DX11 for months.Any clues?I have I5 chip and a Raedon HD5450 card.Apart from that i am clueless.Thanks for listening.

 

[Brichals]

I don't know Win7 well but you should be able to run DX11. Service pack is something to do with Win7 I think but no clue really. Maybe a Win7 clean up is needed.

One thing I can say though is download the driver and Catalyst Software here. This may fix things.

http://support.amd.com/us/gpudownload/Pages/index.aspx

I have a similar Radeon card and the latest drivers do wonders for the game.

 

[headcase]

My game doesn't give that error but loves to freeze in DX10\11 mode, with updated drivers \ Windows Update. I gave up for now and played DX9.

 

[The_J]

Moderator Action: Moved to tech support.

@problem: Please take a look here.

 

[Larsenex]

So I cannot get my game to start. I uninstalled and reinstalled and now in order for me to play with DX10 or 11 it says I need service pack 2 installed. What the hell? My Win 7 is current, what service pack are they talking about and how do I get it?

 

[The_J]

Moderator Action: Merged + moved to tech support.

Solution see above.

 

[Myth5]

Yeah, service pack 2 is related to windows Vista, it must have switched somehow to compatibility mode.

 

[nokmirt]

I just redownloaded the game and have the same problem. It will not let me play with DX11. I have always played with DX11. I hate when stuff like this happens.

Especially when I want to try out the DLC package, I just purchased. Does this happen because the game is not properly installed with steam or what? I do not remember ever changing my compatibility.

 

[The_J]

Must be a problem with Steam, the compatibility change happens without any real visible reasons.

 

[nokmirt]

Must be a problem with Steam, the compatibility change happens without any real visible reasons.

I am going to try the solution above and download an AMD driver package. I have had this problem before, and I know I fixed it, just don't remember how. I have a shortcut on my desktop that I can click on, but before I just chose one of the two options, either DX9, or DX 10 or 11, when I started the game from steam. I would like it back to the way it was to begin with.

 

[Melendor]

I'm having the same problem with Civ V of the steam? Did you find the solution?