From FIRAXIS: Possible Fixes for "Failed to Initialize Renderer" Startup Error

(First off, don't work for Firaxis, not some nutty supporter or anything, just somebody trying to help)


Went to control panel and removed ATI Drivers, went to ATI support, and downloaded new drivers, when I tried to install them I get a message telling me a serious error has occurred, and I need to install standard VGA drivers.

Actually, the VGA drivers are built into the heart of Windows XP and Windows 2000. If you ever receive a message saying it needs to install Standard VGA and it can't do it by just clicking "NEXT" a few times, something is seriously wrong with your installation.

This is because VGA.SYS, and VGA default drivers are a requirement for XP/2000 "Safe Mode" to function correctly. So, if you can get into safe mode, those drivers are already there.

In reference to the "Does this require DirectX (insert)" This game is a Direct X 9.0C game. However, there have been four distributed "patches" by microsoft for Direct X 9.0C, and you can download them from various places or use them as part of a bundled distribution which Firaxis includes; so even if you have 9.0C, you need to update using the version they ship on the CD, unless you have prior been forced to install these updates (example: F.E.A.R.).

As to the ATI issue; I have four machines, of which two are ATI (ATI RS480 on the motherboard and one with ATI X800XL).

Like all card makers, ATI runs into issues here and there with their own drivers.

https://a248.e.akamai.net/f/674/9448/0/www2.ati.com/drivers/Catalyst_510_release_notes.html

(release notes from current drivers above). In my tests, after a few re-formats to see about theories I've noticed:

I can make 5.10 work everytime with the Catalyst Control Center drivers. I do run into the issue with the WDM Control Panel drivers. (Note: this same issue began occuring for "City of Heros" after this update as well, so Civ fans are not alone).

Many have gotten around this issue by using either the OmegaDrivers: http://www.omegadrivers.net/

Or by using the Catalyst drivers. You can also try a complete uninstall of the driver base and a re-install.

For those that ran into this with CoH, some posted that rolling all the way back to the 5.8 drivers worked. I'm not sure I would recommend that.

In regards to Firaxis testing policy, it's a tricky one for them. Since April of this year, ATI has issued five different driver bases in two versions (Catalyst & Control Center). With the newest version being released Oct. 12 (5.10). This would give them no time (less then a week) to get any input as to how that driver impacts the game. So the assertion that "hey, they just knew it wouldn't work". They really didn't have any way that they would have the codebase from the 5.10 drivers to test with.

So, Civ fans are not alone. People trying to play Medal of Honor on ATI? They are also searching for answers:

http://www.rage3d.com/board/showthread.php?t=33824541

Current list of all issues:

http://www.rage3d.com/board/showthread.php?t=33705231

Look, I like ATI stuff. And this -is- a fixable issue. And Nvidia has run into just as many issues as it changes it's drivers. But because the driver base changes so frequently, it is impossible to ask a game designer to cater to a driver that hasn't been released yet. I'm sure the people who wrote Medal of Honor (2 years ago) didn't know that the ATI 5.9 / 5.1 drivers would cause the game to fail to start. No way for them to know that.

When drivers change, things can happen.

I hope my suggestions above are helpful, as they largely resolve the issue in any test system I have tried them on.
 
One other note, though I don't see how many this would impact:

If you are using ATI 5.10 drivers, etc. and this game with DX 9.0C, you basically -MUST- be using Service Pack 2. Machines running Windows XP Service Pack 1 with this combination will never turn on the ATI Advanced Renderer which is used here, and you should always get this error if that's the case.
 
first things first

Kudos to Trip (that Firaxis dude) for coming to these boards and helping those Ati folks out.

secondly, have you gone home yet??

third and last-Hope you get Hazard pay out of this? and Lots of O.T. Pay just for helping these ppl out.
 
Haven't gotten my copy yet (heading there after work) but given the wide range of hardware and software out there, maybe there is an issue with something running in the background. Say AV or spyware blocking stuff. I know my game machine is wide open and has none of this loaded due to other times I've encountered issues.
 
okay im sorry but im confused. My 800xl doesnt work same reason for everyone else. but i dont know what i should do about it could someone explain to me why firaxis' website doesnt have anything related to this.

I love this forum but this is not the place to solve this problem. I was completly computer literate when it came to dos and win 3.1 but i dont really know what i am doing anymore as the computer world has moved faster than i can learn everything new.

I cant have a technical explanation work for me I need a step by step exact procedure that i can make work without access to the internet on the comp with the problem. I need to burn any solution to disk and transport it as my desktop has an issue with explorer that cant seem to get fixed.

Regardless of what little experiance i have i have found most of the suggested fixes incomprehensible. This needs to be left to the pros on the firaxis web site so people like me wont have the problem of not understanding those who know all of thier comp lingo. And yet nothing is up on their website so could someone tell me what the hell i am supposed to do? I wont be back to comp for about an hour so hopefully one of you techie guys here can explian this stuff to me when i get back.
 
Ok, just FYI for all, I did the complete uninstall/reinstall of ALL video drivers (my computer booted up 640x480 with "standard VGA adapter installed" message), complete reinstall of direct X, rebooted, and then complete reinstall of CIV IV (like some had said fixed their problems) with no luck (ATI X700 Pro 256 meg vid card)...

I run a clean system with no anti-virus, software firewalls, or anything else in the background other than absolutely necessary...I've built numerous computers over the past 10 years and I've never had such a serious problem just getting a game to run.

For those that didn't see my previous post, Civ IV works fine on my wife's laptop (ATI mobility 9700, 128 meg) with older vid drivers (for those that think old vid drivers may work, i always install the same vid drivers on both computers at the same time--the old drivers didn't work for my desktop (neither did the 5.10 cat drivers, either ATI or OMEGA in both cases) BUT DID WORK FOR THE LAPTOP (the old ones, didn't even need to upgrade to 5.10).

I guess I'll sneek turns in on her laptop--on a positive side, the game did seem awesome watching HER play it last night ;-)
 
drolltroll said:
I think I may have a different but related problem. First, after installing game, when I trried to play it told me to insert the correct CD. I had CD2 in the computer - the manual says to use CD2 to play the game, and the CD itself says Play on it. Anyway, i swoitched CD's, and the gane seemed to load. I selected tutorial, and got an animation of Sid, which said, "hello, my name is Sid" then the game crashed back to the desk top. This was on my Gateway AMD64 3200+, with 1M ram, and ATI mobility 9600, 64M graphics card.

Then tried to install on my deswktop. It's an older Systemax machine P4 2.4, with 512M RAM, and a GeForce4 MX 440, 64M video card. On this machine I also got the insert correct CD message, changed to CD1, Started the Tutorial. This time I was able to go through a few action, but, although the sound was turned up to maximum I could barely hear Sid, and the terrain was completely black - well maybe not completely, I could see the units, and I could see the little village up to the northwest, but I couldn't move units.

I'm sure your working in it guys, but this sure is frustrating. Particularly for a 61 year avid gamer, who really is not too conversabt with a lot of the things you are discussing

I have absolutely the same issues. I chcked my hardware on srtest.com and it says it is okay T&L is available and everything. What the *#$^ is the problem with Firaxis on that one ....
 
MNevermind finally working...

:)

Firaxis: Thank you for your efforts, great game
 
Sir Joe said:
I tried to the Uninstalled DirectX didn't work could Uninstall it with any of the (2) programs I used and I try to upgrade my Video Driver expect it's two years old and there seems to be no Drives available for it. The card is a Asylum Geforce FX 5600 256 MB, AGP

I have been playing Sid Meier's Pirates with my Geforce FX 5600 MB on XP and first I also got a driver problem:( , but after installing the Nvidia drivers version 61.77 the problem was solved.:goodjob:

Link: http://www.nvidia.com/object/winxp-2k_archive.html

Clrdk
 
Cyberpower Gaming PC
Pentium 4 2.4 ghz Processor 833fsb
1 GB PC 1066mhz Rambus RDRAM
Iwill p4r533 motherboard
ati radeon x800xl video card AGP set to 4X
ati catalyst version 5.7
driver version 6.14.10.****

"Failed to Initialize Renderer"
As you can see this aint just no cheap pc. This is a damn shame I spend all this money to game and my old ati radeon 9700 pro probally would have played this flawlessly. So Tell me how to uninstall and update and patch and this and that and so on and so on because I do not know what else to do at this point. The store will not take back the opened game. Im so sick of spending money on games that dont work because you need to buy something else. You have my specs. Help me find a solution or I just might sell this thing for a ps3 and xbox 360.:mad:
 
I just went back to the Cat 5.6 drivers and the game works! It just crashes now when loading in-game movies :( -- but at least I'm getting somewhere

ATI Radeon X800 XL 256 AGP
 
I an running a Dell Dimension XPS - Gen4 Pentium 4 3.2 GHZ with a 256MB ATI Radeon X850 XT video board. When I purchased Civ IV yesterday and attempted installation I also encountered failure at installation. Today I went to Dell's support website and downloaded the video driver for my card and consequently I was able to successfully install and run the game. I was kind of doubtful this would work actually after hearing the efforts of others who were not successful but for me it did work.
 
is anyone having problems with the game with NVIADI video cards?
I got the current version of DirectX 9c, but it's still giving me errors about "failed to initialize renderer" etc
 
jamestrin said:
is anyone having problems with the game with NVIADI video cards?
I got the current version of DirectX 9c, but it's still giving me errors about "failed to initialize renderer" etc

What is the specification of the Nvidia Card? What driver version do you use?

Clrdk
 
tristangreer said:
I had problems with my ATI card until I enabled fast write. Go to display->advanced and I believe the option is in there somewhere. Someone else said exactly how to do it, but I forget now.

Well tried this and no workie.

Still getting the "Failed to initialize renderer".

This is with the ATI Radeon 9600 (256meg) card and everyother trick that has been mentioned on this topic.

Have uninstalled all the drivers, installed the newest drivers, checked DirectX, installed the DirectX that was on the Civ4 Disk and just about every other solution mentioned on this thread and the one in the Tech Help treads. Still get the "Failed to initialize renderer" error message.
 
I posted this in another spot but this might be better. I have...
Radeon Mobility 9800

Here is my error log, I hope it helps someone. Yes I did install the Direct X off the CD. And have "modified" Catalyst 5.1 - For Dell laptops it's the only way to get them to work.

[2506.187] DBG: FILE Cat Init
[2506.390] DBG: Using XML cache
[2506.406] DBG: Game Init
[2506.406] DBG: Multiplayer Init
[2506.484] DBG: Audio Init
[2507.171] DBG: ArtFileMgr Init
[2507.187] DBG: Python Init
[2509.937] VERSION: CIV Version: 0
[2509.937] VERSION: Save Version: 100
[2509.937] DBG: Input Init
[2509.953] DBG: Engine Init
[2512.359] ERR: Initialize Renderer failed - parameters:
- width = 1024
- height = 768
- flags = 0xc
- hwnd = 0xb0336
- adaptrid = 0
- deviceid = 1
[2512.359] DBG: Failed to Initialize Renderer - Check DirectX Version
 
Hmm, this can't be true. Did you release a game that needs its own super special version of DirectX? What on earth were you thinking? Seriously, I'd like to know, because I'm speechless.

I've seen a few rushed releases in my day, but nothing like this... I guess AoEIII has something to do with it.
 
:confused:

My XPS laptop with new drivers does not work but my XPS desktop without new drivers works fine. Friaxis needs to get a fix to the current drivers. (not sure it is always a good idea to update with the latest drivers)

Do not understand issue since all my other new games work fine with the new driver on my XPS laptop (Age of Empire III, DOW Winter Assault, Blitzkrieg II)
 
Frederick-

Actually, this isn't some "super special" version of Direct X. This is the official 9.0C updated from MS. Microsoft has issued several updates for DirectX to support Pixel Shader 3.0 and others; and MS began offering it out to support Nvidia 6xxx series and ATI x850 series and higher cards.

Several games shipped with it (and have for a while) from F.E.A.R., Quake 4, etc. Now, Microsoft has decided this is how they would patch the releases, and you can download the patches straight from them, but it's not bundled into their Direct X 9.0C download.

This is somewhat like how they still offer Internet Explorer 6.0 download for Win2k users.. sure, you download all IE6 only to find you need to download another 20MB of patches ;)

Because that's the way Microsoft has decided to handle it, that's how it is. FYI, AOEIII also includes one of the DirectX 9.0C add-on updates.
 
Back
Top Bottom