Game crashes with 3.13 (BtS)

[ori]

with windows started click start, click run, type dxdiag, hit enter - in the program that starts click on save results. Post this file as an attachment here.

 

[bundy]

http://forums.civfanatics.com/uploads/57229/DxDiag.zip here it is




btw i don't have in options all audio and other menu, and i cannot turn off videos as well

 

[ori]

for some reason I cannot open the zip file - its just a txt file anyway, can you post that directly?

 

[bundy]

http://forums.civfanatics.com/attachment.php?attachmentid=170007&stc=1&d=1203968105


OK?

 

[ori]

you might want to install a new driver for your graphics card - yours is almost 2 years old. Get the new driver here.
And while you are at it (probably not a problem, but still) your sound driver is get a new one here.
Note: I did check that those are the right ones - but you should still check as well, do NOT install drivers for hardware you do not have.
Your graphics card is NVIDIA GeForce 7600 GS
Your sound card is Realtek AC97 Audio

The missing options bother me - this is usually due to missing/corrupt install or patch files - but your logs don't indicate something like this. If the new drivers don't help - post again, I'd recommend a clean uninstall/reinstall then, but please don't do that before posting here - you might need a walkthrough

 

[bundy]

Thanks man a lot on effort, i will install drivers now


P.S. If you will ever coming to Croatia let me now, i need to buy you a drink

 

[bundy]

F... Still aint working!

I ll Try to get another copy and install it. It must be error on a dvd

 

[ori]

Before doing that you might want to try this:
The below is a gazillionth repost of a walkthrough - if you do not have Warlords ignore that part. It is written for XP so if you have Vista the paths might be different.


install the most recent version of DirectX 9c from Microsoft

then do the following for a clean reinstall:

Uninstall and Reinstall Civ4 Warlords BtS :

Try to follow this order when doing stuff:
Use Control panel to uninstall Beyond the Sword, then Warlords, then Vanilla
Delete "...\documents and settings\<username>\my documents\my games\sid meier's civilization 4" manually
Delete "...\documents and settings\<username>\my documents\my games\warlords" manually
Delete "...\documents and settings\<username>\my documents\my games\beyond the sword" manually
Delete "...\documents and settings\<username>\application data\my games\sid meier's civilization 4" manually
Delete "...\documents and settings\<username>\application data\my games\warlords" manually
Delete "...\documents and settings\<username>\application data\my games\beyond the sword" manually
(note: application data is a hidden directory so you need to configure windows explorer to show hidden files, also these directories in application data are sometimes removed by the uninstall routine)
Delete "...\Program Files\InstallShield Installation Information\{CFBCE791-2D53-4FCE-B3FB-D6E01F4112E8}" (Civ4)
Delete "...\Program Files\InstallShield Installation Information\{3E4B349F-10B5-4586-9D99-489A90A8B228}" (Warlords)
Delete "...\Program Files\InstallShield Installation Information\{32E4F0D2-C135-475E-A841-1D59A0D22989}" (BtS) (note: InstallShield Installation Information is a hidden directory so you need to configure windows explorer to show hidden files).
Install Vanilla, immediately patch it to 1.61 (download it fresh from here)
Install Warlords, immediately patch it to 2.08 (download it fresh from here)
Install Beyond the Sword, immediately patch to 3.13 (download it fresh from here).