GIO888
King
Buy the European DVD (not 2 disks).
Works out of the box.
Works out of the box.
I want my money back!
- Thread starter Kayigo
- Start date
boneys26
BTS Play session tester
AlCosta15 said:
I think you will find that your so called 95% that enjoy the game have infact had problems I voted in a pole as loving the game but not to long ago i did take the game back and did get a full refund..
try going into the store and say in the warranty it says you can get have your money back under "workmanship" that is what i done they try'd to exchange the game for another copy i told them i had done that still have a problem and i want my money back..But I'm in the uk and here we have trading standards if we get sold faulty goods then by law they have to exchange it or give a full refund or trading standards takes them to court but at the very least they should exchange the game for another game (not civi 4 lol) i have a tread somewhere if you can find it.. On how to get your money back
Screw Flanders
Chieftain
See its people like this that make people not join forums. Hell I registered in the last month even though Ive been reading this forum for years and played civ since civ 1. Just didnt have much to say. I'm not big on grinding axes but its this kind of closed minded snide whiners that keep people away that would otherwise be afraid to post. I joined up finally because I had a technical question I asked. The game sucked for me at first too but luckily I was able to fix it and can now enjoy it. And my computer is WAY above the min specs.
tezster
Chieftain
As a consumer, if the OP has already gone through this much trouble in trying to get the game to work, I would think that she has already surpassed the amount of due diligence expected of her. It only seems right that she should be able to return the product at this point, regardless of whatever store policies are out there - hopefully this happens.
I really don't think it's realistic asking someone -even those of us that are computer literate- to run through an exhaustive list of troubleshooting options to try and get a piece of software to work.
Personally, I would argue that a great majority of people here have been able to successfully run the game - fortunately I'm one of them. This obviously isn't based on any official numbers (which none of us have) but solely on my experience working in the IT industry. But arguing about the percentages is really beside the point of this thread.
I really don't think it's realistic asking someone -even those of us that are computer literate- to run through an exhaustive list of troubleshooting options to try and get a piece of software to work.
Personally, I would argue that a great majority of people here have been able to successfully run the game - fortunately I'm one of them. This obviously isn't based on any official numbers (which none of us have) but solely on my experience working in the IT industry. But arguing about the percentages is really beside the point of this thread.
warpus
Sommerswerd asked me to change this
se7enciv said:
Good idea. Rip the game to an ISO, run a virtual drive tool (such as daemon tools), and try to install from that. This would totally bypass any sort of problem the game might be having with your physical CD-ROM drive.
I am new here and new to Civ (hi all!) and had problems when I bought the game too. During the installation, when it asks for disk 2 I get a "catastrophic error" and it just wouldn't work. I worked with tech support and still nothing worked. Luckily, my friend has Civ IV and made a copy of the second disk for me. This worked fine. My CD2 was just bad. I don't know how many people are having this problem, but searching around I didn't find too many.
Anyway, I understand your frustrations, Kayigo. I find it very odd that many computer game companies still rush software out with bugs and all. Good luck to ya!
Anyway, I understand your frustrations, Kayigo. I find it very odd that many computer game companies still rush software out with bugs and all. Good luck to ya!
tezster - thanks for making my point better than I did.
jd95 - I made a quick search through the technical forum threads back to January 1, looking only for titles like "wont install". I found 30 different members all complaining of the "catastrophic error" message. At least eight were on their second (or more) sets of bad discs. The record number of bad copies to get a good set is six exchanges (two separate people).
So I dont think it is a problem with my CD drive. I think they just released a big run of defective discs.
jd95 - I made a quick search through the technical forum threads back to January 1, looking only for titles like "wont install". I found 30 different members all complaining of the "catastrophic error" message. At least eight were on their second (or more) sets of bad discs. The record number of bad copies to get a good set is six exchanges (two separate people).
So I dont think it is a problem with my CD drive. I think they just released a big run of defective discs.
Aussie_Lurker
Deity
As I said, sounds like an issue with the people who publish/press the CD, and suggests that Quality Control in the US is just not up to the same standard as that in Australia or Europe.
Yours,
Aussie_Lurker.
Yours,
Aussie_Lurker.
King Flevance
Deity
Hmm...
OP: I agree, I couldn't refund either. As a result CIV 4 has now been on the shelf for a couple months collecting dust. I havent downloaded a patch since 1.09 and actually left the game about a week after. I left this site too as I dont play CIV 4 all that much anymore, and the lack of intelligent responses to valid complaints such as this may as well be STFU NEWB!
So I come here months after the game has been stashed away to see this post. I am just wondering if they plan on fixing this game within a years time.
My computer is no "rare setup" is mostly default and above recommend specs which to me sounds very easy to test for. Default is usually pretty standard stuff. I mean.... its default. I dont have many software prgrams on my computer besides other games and pretty popular defensive softwares. I keep my system free of adware and spyware. I mean seriously, its basic and default and above specs. Yet the game doesn't run.
I dont know man, its lame. I still wont buy Civ 5 on release if 2k has it still. 2K just stained Firaxis in my eyes. I think Firaxis is cool but the quality of a programming team is only as good as the publisher allows. I would say everyone should hold off on CIV 5 to 2k the fan base they are dealing with, but people wont band together like that anymore. If it didnt effect them, they wont be mad until it does. Then they will be the minority and get it on them. Hopefully, then people wont be as much of ****'s to them as they were to us. Again, I doubt it. The reason I dont usually go to these online communities of gamers is because people act like 6 year olds. This is the only one I have ever came to, and will probably be the last.
I am just on really to check out any new patch notes to see what they say and if they intrique me enough to download them. So much for patting Firaxis on the back for Resolving these issues quickly if this is actually a new post.
Good luck with whatever route you go.
OP: I agree, I couldn't refund either. As a result CIV 4 has now been on the shelf for a couple months collecting dust. I havent downloaded a patch since 1.09 and actually left the game about a week after. I left this site too as I dont play CIV 4 all that much anymore, and the lack of intelligent responses to valid complaints such as this may as well be STFU NEWB!
So I come here months after the game has been stashed away to see this post. I am just wondering if they plan on fixing this game within a years time.
My computer is no "rare setup" is mostly default and above recommend specs which to me sounds very easy to test for. Default is usually pretty standard stuff. I mean.... its default. I dont have many software prgrams on my computer besides other games and pretty popular defensive softwares. I keep my system free of adware and spyware. I mean seriously, its basic and default and above specs. Yet the game doesn't run. I dont know man, its lame. I still wont buy Civ 5 on release if 2k has it still. 2K just stained Firaxis in my eyes. I think Firaxis is cool but the quality of a programming team is only as good as the publisher allows. I would say everyone should hold off on CIV 5 to 2k the fan base they are dealing with, but people wont band together like that anymore. If it didnt effect them, they wont be mad until it does. Then they will be the minority and get it on them. Hopefully, then people wont be as much of ****'s to them as they were to us. Again, I doubt it. The reason I dont usually go to these online communities of gamers is because people act like 6 year olds. This is the only one I have ever came to, and will probably be the last.
I am just on really to check out any new patch notes to see what they say and if they intrique me enough to download them. So much for patting Firaxis on the back for Resolving these issues quickly if this is actually a new post.
Good luck with whatever route you go.
King Flevance
Deity
Addition to my previous reply. Graphics still suck. As far as they are concerned, 1.52 did nothing. 
Jesus Civs
Civaholic
If your husband has a Ph.D...
...buy a f*cking decent computer.
Observation
Why do computer programmers/scientists always have crap computers and brag why they don't upgrade their OS from Windows 95.
...buy a f*cking decent computer.
Observation
Why do computer programmers/scientists always have crap computers and brag why they don't upgrade their OS from Windows 95.
BLOODYBATTLEBRA
Chieftain
- Joined
- Nov 19, 2005
- Messages
- 56
Well I bought the game and it didn't work at first.
I had the problem with the Ati thingymajigg.
And hundreds of people on this board ahd the same problem. Now, you could say that that was shoddy testing/programming on the part of Firaxis, which is what I think, as Ati is a v.popular brand of graphics card. Correct me if I'm wrong, but aren't they market leaders, ahead of NVidia?
Thankfully the fix for that just involved a couple of hours wasted time,but teh point still stands, hundred, perhaps thousands of people, have had problems with this game, either with installation issues, like the OP, to ingame issues like memory leak.
I had the problem with the Ati thingymajigg.
And hundreds of people on this board ahd the same problem. Now, you could say that that was shoddy testing/programming on the part of Firaxis, which is what I think, as Ati is a v.popular brand of graphics card. Correct me if I'm wrong, but aren't they market leaders, ahead of NVidia?
Thankfully the fix for that just involved a couple of hours wasted time,but teh point still stands, hundred, perhaps thousands of people, have had problems with this game, either with installation issues, like the OP, to ingame issues like memory leak.
Mr. Hyperbole
understated cynic
Jesus Civs said:
Ah. Nice contribution to the discussion.
Despite the NUMEROUS mentions the OP made that her comp is beyond minimum requirements, you felt the need to make an asinine comment. Now why don't you get off your mommy's computer, take a nap, and let the grown-ups speak for a while?
It's stupid-ass comments like Jesus Civ's that make me avoid posting here anymore. King Flavence is right in his comments on requests for help or complaints of quality control. I had a problem when I first bought Civ IV and I can't tell you the number of times a plea for help was met with, "OMFG, you have a comp over two years old?! Go to hell, bastard! You suck! And I hope your whole family dies of cancer!"
I may be mistaken, but it seems as though the overall IQ of posters has dropped signifigantly since Civ IV...
Jesus Civs
Civaholic
But it is brutal honesty.
Games are being developed each year that require more and more powerful hardware.
I'd say, by the feel of the game, that Firaxis held back with the possiblities of this game.
But every time a new game comes out, there are gonna be some losers.
Btw...
"And I hope your whole family dies of cancer!"
What sort of a remark is that?
Games are being developed each year that require more and more powerful hardware.
I'd say, by the feel of the game, that Firaxis held back with the possiblities of this game.
But every time a new game comes out, there are gonna be some losers.
Btw...
"And I hope your whole family dies of cancer!"
What sort of a remark is that?
warpus
Sommerswerd asked me to change this
^^ Perhaps brutally honest, but asinine nevertheless.
Mr. Hyperbole
understated cynic
Jesus Civs said:
@ Jesus Civs:
I believe you'll find few people here will disagree that as new, more immersive games emerge, comp hardware will have to keep up(there are already plenty of threads open for people who disagree
), but if you'll take a look at Kayigo's earlier comments, you'll see that isn't her problem. Her computer is BEYOND mimimum requirements. It does nothing to help to make empty comments like, "buy a f*king new computer."
If the transmission on a car suddenly falls out the bottom of a car due to poor manufacturing, do we say, "It's your own damn fault! Shouldn't have bought a Ford!"
Jesus Civs
Civaholic
Mr. Hyperbole said:@ Jesus Civs:
I believe you'll find few people here will disagree that as new, more immersive games emerge, comp hardware will have to keep up(there are already plenty of threads open for people who disagree
It does nothing to help to make empty comments like, "buy a f*king new computer."
If the transmission on a car suddenly falls out the bottom of a car due to poor manufacturing, do we say, "It's your own damn fault! Shouldn't have bought a Ford!"
I've played tons of games with a computer varely above minimum requirements and the lag was torturing me. RTW was a disaster altogether. I bought a new machine and everything is hunky dorey.
Cars are different because essential driving never changes.
A 1920 Ford Model T is just as effective as a 2000 Ford Focus on a national primary road.
A 1987 IMB 365 is not as effective as a 2005 3.4Ghz P4 HT machine.
A computer's power, and the power they use, are both inextricably linked. As one increase, so does the other, and visa versa.
tezster
Chieftain
Jesus Civs said:
#1: Buying a new computer is NOT an acceptable solution for a user who has bought the game that MEETS the minimum requirements.
#2: Holding a PhD does NOT mean that you are automatically rich.
I hope you can understand those two points.
Mr. Hyperbole
understated cynic
Jesus Civs said:
Apples and oranges.
If one buys a flawed product, we can't blame the buyer for being stupid or behind-the-times(movie goers notwithstanding
). Kayigo isn't using an obsolete, outdated 256. As she's written many times, her comp meets - or exceeds - minimum req's. And she's not talking about lagging play or poor pic quality, she can't the game to even install.
Doesn't matter whether it's a model-T or a Focus, if it's manufactured poorly, it's just a big paperweight.
