I want my money back!

Mr. Hyperbole said:
Apples and oranges.
If one buys a flawed product, we can't blame the buyer for being stupid or behind-the-times(movie goers notwithstanding :crazyeye: ).
Kayigo isn't using an obsolete, outdated 256. As she's written many times, her comp meets - or exceeds - minimum req's. And she's not talking about lagging play or poor pic quality, she can't the game to even install.
Doesn't matter whether it's a model-T or a Focus, if it's manufactured poorly, it's just a big paperweight.

There are alot of things that the minimum requirements don't list.
 
I remember when HOMM3 came out you couldn't install it on a AMD system because the system requirements check was crappy. Then I get HOMM4 and I can't install it on a Pentium4 system for some reason or another.
 
Jesus Civs said:
There are alot of things that the minimum requirements don't list.

Yes, there are minimum requirements that the forums don't list either, like not being a clownpuncher. But somehow you got past that.
 
Jesus Civs said:
There are alot of things that the minimum requirements don't list.


Hidden requirements?
IMO, "minimum requirements" means that your game may sometimes lag, it may run slowly, maybe sometimes you'll have a CTD. But it should still run, and it should most certainly - at the very least - load. Something that Kayigo's disc is not doing.
If the minimum requirements listed on the box of Civ IV and their website is incorrect, whose fault would that be?
 
Kayigo said:
...

AND WE CANT EVEN GET THE STUPID THING TO INSTALL!

...


For $50, we deserve a product that works. Not one that sort of works after two exchanges if you replace your graphics card, and may still crash in the late stages of the game.

...

Which is it? A bad disc or a bad PC?

Seems like both.

Replacement disc did install but computer wasn't up fot it?
 
Kayigo said:
Let me start by saying
1) I love civ iii
2) my computer meets the minimum specs for the game
3) my husband is a Ph.D computer scientist who writes software for a living
4) I reallly, really want to like this game

However, we have owned this game for 10 days now,
and we have returned it to the retailer once (Best Buy in California)
and we have written to tech support
and we have worked with the tech support in this forum

AND WE CANT EVEN GET THE STUPID THING TO INSTALL!

From reading the comments on this forum and at other sites, I observe two problems:
1) there appears to be a large run of faulty discs, which results in consumers having to exchange the discs, sometimes more than once (I am up to my second time, and by report there was someone who had to return their discs six! times.)
2) even when the discs DO work, the game has problems in the program itself that are not resolved by the most current patch

As a consumer, I find this poor quality unacceptable.

My retailer (Best Buy) has an exchanges-only policy on software.
At this point, I dont want an exchange. I want my money back.

For $50, we deserve a product that works. Not one that sort of works after two exchanges if you replace your graphics card, and may still crash in the late stages of the game.

Has anyone tried to obtain a refund on this game, from the company or the retailer? Did it work? How did you do it?

I have started by writing Firaxis customer service. I will post the results.

I have also posted a blistering review on Amazon, and I have started this thread.

I would be very interested in your experiences.

This reminds me of trying to play Call of Duty 2.
I never succedded in successfully starting campaign in this game. It always crashed (and I do have more then min requirements).

With Civ4 I had no real problems.
 
Jesus Civs said:
Which is it? A bad disc or a bad PC?

Seems like both.

Replacement disc did install but computer wasn't up fot it?

Umm, maybe your reading comprehension is a bit 3rd grade. The OP specifically stated that she could not get it to install on her machine, however, even if she had gotten it to install she has noted several technical issues from other users in this forum that may prevent her from enjoying the game. Why don't you stop being a griefer and let the grown-ups talk?

***Jesus Civs placed on ignore***

I would like to make a few additional comments about my own experience installing Civ4. I have 5 computers set up on a LAN at home, one for myself, my wife, each of our 2 children, and my nephew (who also lives with us), I built all of the computers except my nephews (we are both computer techs). I purchased Civ4 shortly after the first patch came out, and my nephew was the first to attempt to install the game. His system is a 2.8ghz AMD with 1gb RAM and a 256mb ATI card (not sure which model). He had problems relating to his ATI drivers and DirectX, and had to reinstall twice (including video drivers and DirectX) before he could get the game to work properly. My system is the same processor and RAM, with a different MoBo and an older ATI card (Radeon 9000 pro). I had no problems installing the game on my computer, and thought this might be because I had reformatted and reinstalled my O/S just a few days beforehand (I tend to blow out my O/S about once a year).

This turned out to be a false assumption on my part, as I also had no problem installing on our other 3 computers, none of which had been reformatted recently. Those 3 machines are all slower (1.3ghz, 1.8ghz, and 2.0ghz AMD), and have less ram, but they all run similar ATI Radeon cards (2 have Radeon 9000 pro, one has a Radeon 8500). One thing about ATI cards, the drivers they release for their new cards are always craptacular, and it quite often takes some time for them to release decent drivers in my experience. So the problems some are experience may have less to do with the game design and Q&A than they do with video drivers. It would seem, however, that Kayigo may actually have run into an issue with a bad run of disks. I don't recall if she specified the error she was having, or at what point the error occured, but since she is less interested in a fix than a refund at this point, I don't know that it really matters.

On to some of the issues that have been raised by our friends overseas. I have seen some posts in this thread from those in Europe and Australia about manufacturing standards, and the culpability of the publisher in insuring that the game works or providing if refund if it doesn't. I would encourage these people to research the technology that allows them to use the Free Market civic, as that is what we have here in the US. A Free Market economy is based on the concept of Caveat Emptor, or "let the buyer beware". The concept in a nutshell is that in a Free Market, unscrupulous sellers will be revealed and shunned by buyers, and will eventually be left with no customers, so the system is self-correcting.

Of course we do not have a strict Free Market, commerce is regulated in many areas, however, there must be substantial evidence of an attempt to defraud the customer before any government agency will get involved. I think that, given the fact that the majority of users here have had little or no problem installing and playing the game, it shows that the intent of Firaxis and their publisher was not to defraud their customers.

Now the game may have been released by the publisher before Firaxis wanted them to release it, but this is more and more common in the PC game market these days. From the perspective of most publishers, the game must be on the shelves well ahead of the Xmas buying season to maximize profits, and for the publisher (not the developer) profits are all that matters. If the game is delayed a month, it might as well be delayed a year, the profit margin will likely shrink just as much either way. Regardless of whether the game was rushed to market, though, it was playable out of the box for the vast majority of users. I am not defending this practice by any means, but I am attempting to tell it the way it is. I have been burned more than once by a game that was rushed to market, and never really patched to the point that it was enjoyable. I also do not like the other result of this type of activity by publishers, that being that there are very few good games released during the summer.
 
Kayigo said:
Thanks, but that a) was not my problem and b) not what this thread is about. I have been through the tech support forum and done everything they have suggested short of upgrading my hardware. I want my money back.

Isn't your problem with the retailer then? I mean, if you want your money back and the store policy is not to allow money back returns (after the package is opened) then the issue is with the store. Unless I'm missing something here.
 
seelk said:
Isn't your problem with the retailer then? I mean, if you want your money back and the store policy is not to allow money back returns (after the package is opened) then the issue is with the store. Unless I'm missing something here.


Unfortunately, most retailers will not refund computer games with opened packaging(understandable, but frustrating). Thus, should a consumer feel as though a product is faulty at the manufacturing end, and will never be satisfied with the end product, she's screwed.
 
Originally Posted by Jesus Civs
I've played tons of games with a computer varely above minimum requirements and the lag was torturing me. RTW was a disaster altogether. I bought a new machine and everything is hunky dorey.

I have a brand new, hp lap: 2.8 p4, 2 gigs of ram/ 256 mb ati card, game carshes on maps above large.

machine plays much better on my cheapo best buy hp desktop, with 1 gig ram and shared intel video.

The trouble with boards like these is that anyone can pretend to be an expert.

i'm newly posting but have played since civ 1, vers 1.
have been playing around with computers since i got my att 6300 back in the 80's..
 
This whole talk about computers being old shouldn't even be in this discussion, in my opinion, because Civ IV isn't a game that is so intensive that it will slow down all but the very top of the line computers. I can see this game running fine on an older machine if a few of the options are turned down a bit. The case here, obviously, is bad CDs, not bad PCs.

And refunds aren't going to happen a lot for software, but exchanges are no problem.
 
Sounds like some sort of incompatibility between safedisk and the CD drive. This sort of thing isnt new. Civ 3 hasd the same problems with certain drives, and the publisher even released a no-cd version for those that contacted them with sufficient information and signed their souls in blood.
My suggestion would be....
1) Do you have any friends who could install it for you and then transfer over the installed directory, via internet or burn some cd's? Possibly even copying the original cd's with alcohol 120 might give you some installable disks.
The problem with this, is I suspect if your computer cant install, it probably wont be able to do a succesful cd check when you go to play the game. You would probably have to download a no-cd version. I believe if you look hard enough you may find what you are looking for, somewhere....
2) Write to take 2. Send them your system info and tell them you have tried 2 sets of disks and keep getting the same error, and believe it is an incompatibility between safedisk and your cd drive, and ask them what procedures they have in place for this.
 
Electronics boutique used to be great about allowing you to exchange for another game and with new games you could get your money back. I remember buying MOO3 which was crap and returning it for a full refund. It wasn't long afterwards they stop this because so many was badly abusing this policy. You could basicly buy a PS2 game then play it to death for a week then return it for your full refund. Thus it was like a free rental. So you should know by now all software is sold as is. So if you can't afford to lose $50 then don't buy any PC or video game. As both a PC gamer and consoles I brought a lot of crap over the years (civ4 isn't one of them.). I had a pc over recommended specs for LOCK-ON for years and it still ran like crap. It's only now with my newest pc it can run LOCK-ON half way descent.
 
I think a lot of people are pissed because how far off the minimum specs are from reality. If the game recommended a 2.5 gig processor or 1.5 gig of ram or a 256 mb card that might be different. But seriously, 1.2 gig processor and 256 of ram, not to mention the 64mb graphics card recommended I mean most people's computers have at least twice all of those values and many like myself have near or over 3-4 times the minimum specs. Don't get me wrong, I love this game and am hopelessly addicted to it, but it barely even worked on my machine before the patch. I had to play for a month on minimum settings and the thing still crashed randomly about every 20 turns after the year 1800. That really disappoints one especially if this game was anticipated as it was (at least I couldnt wait to get it). That is why people are so angry and every thread on this subject degenerates into the lucky vs the unlucky (the 75% that experienced what I did). But it always seems there is someone waiting in the wings to yell at/scold the poster of one of these threads because of something they did cause, hey, the game works for me so everyone else must be stupid.
 
linjon1 said:
I have a brand new, hp lap: 2.8 p4, 2 gigs of ram/ 256 mb ati card, game carshes on maps above large.

machine plays much better on my cheapo best buy hp desktop, with 1 gig ram and shared intel video.

The trouble with boards like these is that anyone can pretend to be an expert.

i'm newly posting but have played since civ 1, vers 1.
have been playing around with computers since i got my att 6300 back in the 80's..

That's because it's a laptop. They are made different. They aren't meant to run like a laptop, you sacrifice a lot to get that portability.
 
If you don't atleast have recommended specs then there's always a chance a software program won't run on your pc or runs so poorly it's not worth playing. Recommended is what you should really have in any pc game as lower than this is only increases your problems running it. On the other side there are those who running min spec who claims the game works fine. So there isn't no black and white min specs with all the different combinations of PC hardware out there. Sometimes even your motherboard (or ram speed)which is never in specs can make a difference of how well a software program runs.
As a PC gamer if you want to run the latest software well there is no subsitutes to upgrading your pc / getting a new pc.
 
This is the number one rule for any PC gamer:

1. Don't buy any PC game without first trying the Demo!....;)

And yes Firaxis/2K games did release a demo shortly after the Civ4 was released. I didn't follow this rule when I bought Civ4 (I pre-ordered) but I was sure that I wouldn't be able to run it, at least I thought it wouldn't be playable but I was wrong. I was hoping this would be my excuse for a new computer!...oh well.... someday
 
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