Machine reboots itself on exit from BtS

[Jon Speelman]

Hi,

I'm playing BtS3.13 (with the Bhuic patch re the Glance screen)

I've had a problem in the last few days that when I exit to the desktop (after it's handled perfectly well during the game itself) the machine reboots itself - and then comes back to life from a "serious System Crash - event 1003.

Originally, I could just ALT F4 with no prob. Then I started using "Exit to Desktop" but that caused the same problem . So I then started first to exit to the Main Meniu and then the the desktop. This normally works, espcially if I pause for a few seconds but sometimes causes the reboot as well.

I presume that this is a graphics card issue -the card is an ATI Radeon HD 2900; or something to do with memory pages and purged this once (ie set virtual mem to 0 and rebooted before resetting) but this didn' help at all.

If so, I can take it up with the manufacturer sicne it's a new machine - just about a month old. But I was checking in case other people had had the same problem and it was a memory leak or something and not hardware?

Thanks,

Jon

 

[Kewian]

Im having a similar problem since I installed the patch, 3 reboots today but this last one ocurred while I was playing the game. The screen went blank and there is the machine logo coming up. ONe time it claimed it was a memory dump. My memory card is a Geforce 6150 le..but it handles this game very well and the drivers are updated.

 

[ori]

does it crash to desktop or does the pc reboot? if it is the latter I doubt it is directly attributable to the game.

 

[Jon Speelman]

Mine reboots directly, However, I'm not sure that it is the graphics card. I CTRL ALT DEL ed today to get the task manager and then attempted to kill the program from there. The graphics had already changed but it still rebooted.

Cheers

Jon

 

[ohenry]

I have a related problem, yet different. My computer just turns off as if it were unplugged while playing the game and it does not reboot. There's no indication of any particular move or time involved before it happens. Just seems random. I'd blame my computer, but this is the ONLY time this happens...never when running other programs or games.

Asus P4C800-E motherboard with Intel dual core 3.2 processor
4 GB Ram
NVideo GEForce 6200 video card AGP, 256 MB

 

[ori]

reboots (or shutdowns) are usually due to something overheating. The problem is that while it usually is the graphics card it could be any number of things. The most recent problem of this kind I had was due to a faulty power supply which simply shut off when it overheated - so its not the easiest thing to track.
Does the computer make any louder than normal sounds before rebooting?

@ohenry: Welcome to Civfanatics

 

[Jon Speelman]

reboots (or shutdowns) are usually due to something overheating. The problem is that while it usually is the graphics card it could be any number of things. The most recent problem of this kind I had was due to a faulty power supply which simply shut off when it overheated - so its not the easiest thing to track.
Does the computer make any louder than normal sounds before rebooting?

@ohenry: Welcome to Civfanatics

No it just clicks as if perhaps there's a graphics failure and then reboots. But it's only when I shut BtS down- I can ALT TAB out of it and back again quite happily.

btw the error code is 10000050

 

[ori]

could you post a screenshot of the error message? this code just says that it crashes
or just post what it says - is this an error where it asks you to send a report? if so please click on show report and post the first three or four lines of the report...

 

[Jon Speelman]

could you post a screenshot of the error message? this code just says that it crashes
or just post what it says - is this an error where it asks you to send a report? if so please click on show report and post the first three or four lines of the report...

Sure, I've just looked at the Event Viewer

System error (102) 1003

Error code 10000050, parameter1 e8253104, parameter2 00000000, parameter3 bf263334, parameter4 00000001.

Error code 10000050, parameter1 e647f878, parameter2 00000000, parameter3 bf263334, parameter4 00000001.

Error code 10000050, parameter1 e8418030, parameter2 00000000, parameter3 bf263334, parameter4 00000001.

are three instances. As you can see, paramaeter 1 varies but the others are fixed.

One suggestion I read was a malfunctioning PCI device and I did lose one of these after a hard reboot recently so perhaps that's a possibility.

It was the pci simple communications controlller to be precise. I did just check in the device manager and the PCI modem is allegedly working properly now though I haven't used it yet since of course it's just there as back up.

Many thanks for all the help,

Cheers,

Jon

 

[ori]

you don't happen to have a dual core computer (more than one processor)?
the Microsoft Knowledge Database just gives one instance of this error and that is when two cores do not work properly together.

 

[Jon Speelman]

you don't happen to have a dual core computer (more than one processor)?
the Microsoft Knowledge Database just gives one instance of this error and that is when two cores do not work properly together.

Yes it's a quad core 4 x Q6700

Many thanks for looking - I couldn't find the releant error when searching through. Please could you give a url for the article and I'll see what they suggest?

Cheers, Jon

 

[ori]

Yes it's a quad core 4 x Q6700

Many thanks for looking - I couldn't find the releant error when searching through. Please could you give a url for the article and I'll see what they suggest?

Cheers, Jon

unfortunately all they suggest is limiting the computer to one processor, but here it is

 

[Jon Speelman]

unfortunately all they suggest is limiting the computer to one processor, but here it is

Yes I see. Looks like it's a different error though - when accessing a web based program.

If Error code 10000050 is a paging file fault then I gess I could just turn off the paging file or will that hugely impact on performance even wiith 2G of RAM?

It seems strange to me that this symptom arises only with BtS and never otherwise - also only when shutting down rather than switching progs. Suggest to me that there's some sort of memeory leak or null pointer, perhaps only applying when >1 processor. One thing I haven't tried is to run "Dr Watson" in the background when closing it. I may do that and see what happens.

Cheers Jon

 

[ohenry]

reboots (or shutdowns) are usually due to something overheating. The problem is that while it usually is the graphics card it could be any number of things. The most recent problem of this kind I had was due to a faulty power supply which simply shut off when it overheated - so its not the easiest thing to track.
Does the computer make any louder than normal sounds before rebooting?

@ohenry: Welcome to Civfanatics

Thanks for reminding me of the obvious. I, indeed, did look into this, as it only made sense for my case. There was dust on the cooling fins of my CPU cooler. It's still running a bit hotter than it should be, but that's because I didn't have thermal grease to replace when I reinstalled the fan. I'll be taking care of that today and should see a cooler CPU soon. Thanks again.

 

[Kewian]

It reboots completely..all 3 times while playing the game.

 

[ori]

It reboots completely..all 3 times while playing the game.

does it make any strange noises before rebooting?