Options menu half gone??

[oagersnap]

Hi, I have a problem with my options menu that I just can't fix: Most of the "graphics" menu is just gone, and the "audio" and "other" menus are completely empty. This is the same on both my computers where BTS is installed - I just installed it on my new computer. I have Windows Vista and the latest patch. Does anyone know what to do?

Screenshots:

 

[ori]

did you install the game with admin rights?

 

[oagersnap]

did you install the game with admin rights?

Yes, I did. I'm wondering if it might be a damaged file that didn't copy properly during the installation due to a scratch on the disc or something... Do you think that's a possibility? (And is there any way to fix it?)

 

[ori]

it is probably an install problem - you could try to completely remove the game (use the below as a guide) - then reinstall with admin rights (make sure to right click on the installer setup.exe and the patch installers and choose run as admin - do not rely on an admin account). If you supect the disc to be damaged you can copy all contents of the disc from the cd to one folder on your hard drive and run the installer from there - if the copying works then the files should be fine.


install the most recent version of DirectX 9c from Microsoft

then do the following for a clean reinstall:

Uninstall and Reinstall Civ4 Warlords BtS :

Try to follow this order when doing stuff:
Use Control panel to uninstall Beyond the Sword, then Warlords, then Civ4
Delete "...\documents and settings\<username>\my documents\my games\sid meier's civilization 4" manually
Delete "...\documents and settings\<username>\my documents\my games\warlords" manually
Delete "...\documents and settings\<username>\my documents\my games\beyond the sword" manually
Delete "...\documents and settings\<username>\application data\my games\sid meier's civilization 4" manually
Delete "...\documents and settings\<username>\application data\my games\warlords" manually
Delete "...\documents and settings\<username>\application data\my games\beyond the sword" manually
Delete "...\documents and settings\<username>\local settings\application data\my games\sid meier's civilization 4" manually
Delete "...\documents and settings\<username>\local settings\application data\my games\warlords" manually
Delete "...\documents and settings\<username>\local settings\application data\my games\beyond the sword" manually
(note: application data is a hidden directory so you need to configure windows explorer to show hidden files, also these directories in application data are sometimes removed by the uninstall routine)
Delete "...\Program Files\InstallShield Installation Information\{CFBCE791-2D53-4FCE-B3FB-D6E01F4112E8}" (Civ4)
Delete "...\Program Files\InstallShield Installation Information\{3E4B349F-10B5-4586-9D99-489A90A8B228}" (Warlords)
Delete "...\Program Files\InstallShield Installation Information\{32E4F0D2-C135-475E-A841-1D59A0D22989}" (BtS)
(note: InstallShield Installation Information is a hidden directory so you need to configure windows explorer to show hidden files).
Install Civ4, immediately patch it to 1.61 (download it fresh from here)
Install Warlords, immediately patch it to 2.08 (download it fresh from here)
Install Beyond the Sword, immediately patch to 3.19 (download it fresh from here).

 

[peteraske]

I had the same problem for a long time, however as I installed the latest patch everything was well.
So, if you haven't patched it, try

 

[carlosMM]

has anyone been able to resolve this problem? I have it now, and it sucks big time! I can#t even turn sound off via the options files.