Sound Issues with Recommended Setups

Gatekeeper said:
How the heck does an issue as big as "no sound" get by beta testers and whatnot? I mean, these aren't "lab" computers they're using ... they're "real life" computers.

Gatekeeper

Perhaps it's a 10.4.7 / Quicktime 7.1.2 issue. Both came out after Civ IV went gold.
 
Beta testers have that excuse, but Aspyr would have had those versions for a while under developer pre-release, and it seems the sound issues are pretty universal.
 
AlanH said:
Beta testers have that excuse, but Aspyr would have had those versions for a while under developer pre-release, and it seems the sound issues are pretty universal.

They're obviously right on top of this issue at Aspyr:

"Thank you for contacting us. Unfortunately, the MacBook 13" is not a supported system for Civ IV due to the unsupported video card. We cannot provide support for Macs that do not meet the system requirements.

Aspyr Tech Support"

Hmmm, I guess no one with a supported system has contacted them on this issue (or they're just being jerks). If you do have a supported system and you've contacted Aspyr, please post their response.
 
I posted but have not received a reply. Perhaps yours was simply an automated response keyed to the system specs you sent them with the support ticket.

I don't think it's time to start bashing Aspyr...I would still like to hear from anyone with NO issues and a recommended system setup. Does anyone in that category care to respond?

I suspect that we will hear from Aspyr shortly.

Lance
 
I tried Civ IV on my 12" G4 power book. I hadn't gotten around to updating it yet, so it still had 10.4.6 and QT 7.1. The sound worked fine. After updating to 10.4.7 and QT 7.1.2 the sound no longer works.

If I had this hardware and wanted Civ IV I would only get it if I thought that I would be getting something better at some point. It does run, but even though you don't really need perfect graphics to tell what is going on it is still not very fun. You can tell what happens, but scrolling around is very painful.
 
I suspect that we will hear from Aspyr shortly.

Probably not until the 4th July vacation is over at the very soonest.
 
Lancemoody said:
I posted but have not received a reply. Perhaps yours was simply an automated response keyed to the system specs you sent them with the support ticket.

I don't think it's time to start bashing Aspyr...I would still like to hear from anyone with NO issues and a recommended system setup. Does anyone in that category care to respond?

I suspect that we will hear from Aspyr shortly.

Lance

Probably so, but I felt they could have acknowledged the issue. I don't think their response was automated (although it could have been automatic).
 
I tried Civ IV on my 12" G4 power book. I hadn't gotten around to updating it yet, so it still had 10.4.6 and QT 7.1. The sound worked fine. After updating to 10.4.7 and QT 7.1.2 the sound no longer works.
Thanks. OK, that says it all. I was wrong, Aspyr didn't test it with the current versions.
 
So can we go back to the old QT install?
 
I imagine you could only do that by reinstalling Tiger and patching it to 10.4.6.
 
AlanH said:
I imagine you could only do that by reinstalling Tiger and patching it to 10.4.6.
Which would be tricky. You'd have to piece together the upgrade manually – simply reinstalling tiger and using the built-in update function would take it right back to 10.4.7 and QT 7.1.2...
 
AlanH said:
I imagine you could only do that by reinstalling Tiger and patching it to 10.4.6.

There are easier ways than that, but I'm not the one to ask how. I've seen discussions on how to regress previous QT installations on Apple's discussion boards, so you might want to check there.
 
I'm also having sound issues, but I use a rather old OS setup: iMac G5, OS 10.3.9 w/ QT 6.5.1.
 
ejday said:
Which would be tricky. You'd have to piece together the upgrade manually – simply reinstalling tiger and using the built-in update function would take it right back to 10.4.7 and QT 7.1.2...

There should be a combo updater to take it straight to 10.4.6

[EDIT]
Hmm! Can't see it, though. Shows that it's worth downloading the combo updaters when they are available ... just in case. I used to do that, but got out of the habit. I'd better recultivate i!
 
I tossed my new quicktime in the trash and put in my 7.04 from a previous install. Still no sounds but ... help!
 
Just came to this thread courtesy of Inside Mac Games' forum. I am having both the sound & kernel panic issues others have mentioned. Regarding the sound: I believe it is caused by 10.4.7 - not QuickTime 7.1.2. I have yet to install the QT 7.1.2 update on my MacBook Pro, but I did install 10.4.7.

With regard to the kernel panic, I had several settings on high rendering, so I'll bump them down to medium and keep playing to see what happens. Wish I had bothered to save my game...
 
bnew said:
Just came to this thread courtesy of Inside Mac Games' forum. I am having both the sound & kernel panic issues others have mentioned. Regarding the sound: I believe it is caused by 10.4.7 - not QuickTime 7.1.2. I have yet to install the QT 7.1.2 update on my MacBook Pro, but I did install 10.4.7.

With regard to the kernel panic, I had several settings on high rendering, so I'll bump them down to medium and keep playing to see what happens. Wish I had bothered to save my game...

There is an auto save that is on by default. When you go to load a game the auto saves will be in the auto folder.
 
Zaimejs said:
Wow... this is very disappointing news. These problems seem so major that there is no way they couldn't know about them. No sound?! That's ridiculous... but Kernel panics are just scary.
The "no sound" bug seems to come up after people install the new Quicktime and 10.4.6 updates, which came out after Civ IV was finalized, released and shipped.

A kernel panic shouldn't be the game's fault; it's most likely a problem with the system or his OS X preferences.
 
It's not 10.4.7... I booted up of my 10.3.9 with 7.04 QT.... no dice. No sound at all. The game played about the same... but still no sound.

I am at a 4th of July party, and I'd rather be dealing with this issue. I feel like there has to be an easy fix... the wavs play just fine... how could professional programmers make such a major boo boo?!
 
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