I disagree entirely and that's the issue, all these people bash chains, but they're constantly busy. Why would they be if the food sucked? I'll bet you could do a taste testing and many of them would win out.
Examples of stuff from chains I like: Panera broccoli cheese soup is awesome. Their bread is awesome.
I had lunch at applebee's the other day and got this new grilled chicken wrap that had bacon and a maple mustard sauce in it and the outer wrap was grilled too. It was awesome and it was under $10 with fry refills (not that I needed any refills cus it was a lot of food just sayin'). The equivalent sandwich plus fries at my local non chain deli would be like $15 and wouldn't have beat it, it was that good.
Or have you ever been to carabba's and gotten their chicken parm or marsala or alfredo? It's like 10x better than the non chain italian places around here. Is it going to beat some mom and pop shop like in littler italy nyc? Probably not, but most people don't have access to that kind of food.
And benihana absolutely crushes all the independent hibachi places I've ever been too, and I've probably tried 4 or 5 independent ones. Benihana food is seasoned better with better sauces and the cooks prepare it more consistently.
It depends on the specific restaurant too. Like the olive garden by my house is awful, but there's one by my in laws that tastes great. I can't really explain why, the one by me the food always tastes like they left it sitting under heat lamps for 30 mins, it never tastes fresh. Other restaurant no issues.