Won't start after patch

[dshirk]

Hi,

my installation works fine before last patch is installed by steam.
Now => black screen. No loading, nothing.
Task uses one processor up to 100% anytime. Memory usage is standing still (task manager) If i break with windows taskmanger i ll see a loadingscreen ^^ and then its over...

reinstallation, deleting all files bye steam and manually don't work...

dxdiag log file as attachment

please help

Could you physically remove the intro movie from your base game directory and let me know if this changes anything for you?

 

[The_J]

I found the .mdmp files, but I can't open them nor can I upload them on here. Do I need a special program to convert them to something viewable?

The devs have the needed programs to look at the files .
For the upload: They are probably too big to be uploaded to CFC. Please use an external file hoster (e.g. RapidShare, MediaFire, or something like DropBox) to upload the stuff.

 

[zhoosch]

hi dshirk,

good idea!

problem solved!

only the intro hangs up my game. i dont see it (and never done before)^^ really clever thank u!

hehe have deaktivated intro in options... but same thing... fail after vids reloaded by steam

only deleting is the way that works.

thank u!

with regards
Zhoosch

 

[yoyodyne]

I think I'm doing something wrong. I keep getting invalid file errors, whether I try to upload the .mdmp's directly or through a URL link. They're small files (~105kb each).

Here's the MediaFire link:

http://www.mediafire.com/?y412bp22f...14y2xkqqbnsjl,ctccgb59m4pplrb,ovuen7fouqonb19

 

[i_imperator]

Hi I'm having some trouble with this as-well, however when i try and start my game it just shows a black screen and wont load the menu.
-I Have reinstalled the game 5 times now
-And i have validated the files, seems as if everything is OK with that, although if i check it again it may tell me that i'm missing something.
I'm at a loss as to what to do, please help, thanks.

Edit i'm running vanilla civ v, and before the patch i had no trouble with the game.

 

[The_J]

I guess you might want to check, if deleting the .wmv intro movie files in your Civ5 folder will change anything.

I think I'm doing something wrong. I keep getting invalid file errors, whether I try to upload the .mdmp's directly or through a URL link. They're small files (~105kb each).

Here's the MediaFire link:

http://www.mediafire.com/?y412bp22f...14y2xkqqbnsjl,ctccgb59m4pplrb,ovuen7fouqonb19

a) sorry, post has been stuck in the moderation queue for a while
b) then the file type is the problem. You can't attach every file type here (...don't ask me...), but zipping them (for the next time) should not be a problem.

 

[i_imperator]

Ok how do i find the .wmv files, and which folder are they in? I searched for them but i cant find anything. Thanks for the quick reply.

Edit: Fixed it! Thanks for the help J!

 

[timtofly]

C:Steam\steamapps\common\sid meier's civilization v

 

[biship]

Removing wmv's doesnt fix it for me.

 

[The_J]

So it crashes for you too after starting?
I guess this situation is new, and you've been able to play civ5 before, correct?

 

[yoyodyne]

Removing the .wmv's worked for me. It just loads more slowly than it used to.

Thanks for everyone's help!

Now I just have to decide whether to take a chance on the Gods & Kings Pack.