XBox One game crashes frequently

[Carazycool]

My game will frequently crash at seemingly random moments when playing on XBox One. Does anyone else have this problem? Is there anything that can be done to minimize it?

Luckily I can reload a previous turn if I want to. But when it happens every 5-10 turns in the mid to late game, and it takes so long to reload a save and replay a turn... it definitely makes me much more likely to abandon a game.

 

[Mario HTTR]

i'm playing on xbox one x since release day... i can not recall having a crash yet.

 

[neuteredDragon]

I am at a point in the game where I can't get by 2 full turns before it crashes. I am in late game...about 120 turns to the end. It is really take the life out of the game....

 

[crewealex]

Exactly the same problem as the OP. Have been in touch with 2K several times but no change as yet.
Hoping that the next patch will fix it. Well maybe!

 

[Carazycool]

I’ve found that the more trades I’m agreeing to, the more frequent the crashes.

 

[Latics]

Am playing on Xbox Series X and am also crashing every game such that I can’t actually complete a game despite having spent in excess of £90 on it...

saw that the most recent update claims to have fixed Xbox crashes however can confirm this isn’t the case as am still experiencing a crash every game even on standard map size. Have emailed 2k but am just getting the token ‘send a video of it crashing’ response, then after a couple of replies they stopped responding.

 

[Carazycool]

Am playing on Xbox Series X and am also crashing every game such that I can’t actually complete a game despite having spent in excess of £90 on it...

saw that the most recent update claims to have fixed Xbox crashes however can confirm this isn’t the case as am still experiencing a crash every game even on standard map size. Have emailed 2k but am just getting the token ‘send a video of it crashing’ response, then after a couple of replies they stopped responding.

It’s frustrating for sure. Being able to reload at the beginning of turns is the best failsafe. But loading takes a long time. And later era turns (when the crashes happen frequently) take so fricking long. Replaying those turns is tedious.

it also just ruins the flow when you’re constantly trying to remember things like “did I select that new policy before or after the most recent crash?”

 

[HiRezAudio]

It's exactly the same on the PS4 Pro here.

 

[Real_Chibot]

My game will frequently crash at seemingly random moments when playing on XBox One. Does anyone else have this problem? Is there anything that can be done to minimize it?

Try this: Go to downloadable content and disable the scout cat skin

 

[aieeegrunt]

I’m on xbox one X

Every time you play Civ when you are done fully exit out of it (save the game, exit to main menu, then quit the game) and load up something else (I do the youtube app because it’s fast) before turning your xbox off

Or load something else up BEFORE playing Civ each time

This has significantly reduced the number of crashes I get.

Maybe there is some sort of cache fudgery going on that causes crashes, because loading something else up between play sessions of Civ would flush it

 

[HiRezAudio]

This cannot be the case on PS4, mainly because there is no cache and all temp files get flushed automatically when you shut the console down (or so I am told by Sony, anyway)
Not as yet checked the latest patch on the PS4 - possibly later today, definitely at some point over the weekend.

EDIT.
Just read the patch notes and there is absolutely no mention whatsoever on this being fixed, so still £90 in and still with an unplayable game past turn 200 or so.
Way to go, Firaxis.

 

[HiRezAudio]

Okay, yet another crash report filed at 2K.
What is still seriously annoying is that under 'error CE-34878-0' (I do not know if this is the same crash number but will check) we read at the support site document for this:

Clear your PS4's cache:

• If you've never cleared your console's cache, head right this way over to our walkthrough on how to do so.

Then, when you follow the link in the thread, we read the following gem:

PLAYSTATION 4 AND PLAYSTATION 5
The PlayStation 4 and 5 doesn't actually have a cache to clear.

Groundhog Day isn't the right word - this is utterly going round and round in circles.

 

[aieeegrunt]

Bwa ha ha oh God somebody probably copy pasted the solution for xbox

because all consoles are the same

 

[shapecharge]

I do not know the reason behind this, but maybe if it can help. When I log onto xbox and start a game I would always have my first crash about 60 turns in then crash every 10-20 turns after that, didn't matter map size or other parameters I would get crashes with tiny maps 2 players 3 city states. If I sign out of my profile and switch to my wife's profile/gamer tag works like a champ I can play larger maps with more civs have pandora going at the same time, and play over 250 turns straight so far no break without a crash, my wife played a game last week to the end with 3 crashes total. Which is what made me try her profile.
Guess maybe something weird is happening with the main profiles when xbox boots up. But after I finish this game I am just going to make a 3rd profile on my xbox and just make that my civ playing profile......I don't know why and this doesn't make sense to me but I can play a game now 250 turns in without a crash.

 

[Kokolopo007]

I do not know the reason behind this, but maybe if it can help. When I log onto xbox and start a game I would always have my first crash about 60 turns in then crash every 10-20 turns after that, didn't matter map size or other parameters I would get crashes with tiny maps 2 players 3 city states. If I sign out of my profile and switch to my wife's profile/gamer tag works like a champ I can play larger maps with more civs have pandora going at the same time, and play over 250 turns straight so far no break without a crash, my wife played a game last week to the end with 3 crashes total. Which is what made me try her profile.
Guess maybe something weird is happening with the main profiles when xbox boots up. But after I finish this game I am just going to make a 3rd profile on my xbox and just make that my civ playing profile......I don't know why and this doesn't make sense to me but I can play a game now 250 turns in without a crash.

I only signed in, in this forum, to say 'thank You'!!!
It worked fine for me as well.
The bug, or whatever it is, happened for m since i buyed the Add-on Bundle. I thought it depends on the Add-on, but nothing was fixed when i reinstalled the game without the add-ons. I hoped that with any Patch the problem will fixed. I bought the new frontier pass, because i hoped that there is an extra update or something like this ....

I quit playing one of my most favorite games. I play Civ since Civ 3 was released. And i love it. and now i can play again play it on XBox because of you!!! so thank you!!!!

And nice greetings from Germany!

Excuse me for my bad english

 

[shapecharge]

I only signed in, in this forum, to say 'thank You'!!!
It worked fine for me as well.
The bug, or whatever it is, happened for m since i buyed the Add-on Bundle. I thought it depends on the Add-on, but nothing was fixed when i reinstalled the game without the add-ons. I hoped that with any Patch the problem will fixed. I bought the new frontier pass, because i hoped that there is an extra update or something like this ....

I quit playing one of my most favorite games. I play Civ since Civ 3 was released. And i love it. and now i can play again play it on XBox because of you!!! so thank you!!!!

And nice greetings from Germany!

Excuse me for my bad english

Glad it helped, ever since I discovered this I have played multiple games on huge maps with max civs and city states, marathon speed and had little to no problems. I turn on my xbox it goes to my shapecharge profile, sign out and sign into my shapechargeciv profile play the game then sign out and go back to my shapecharge profile to do anything else or shut down. Don't know if all of that is nessaserry or the magic behind it but it works.

So you're welcome from the United States and happy civing on xbox

 

[crewealex]

My games are still regularly crashing even though I've tried the above. The final patch has been
and gone but still no effective fix.
Is anyone else who plays xbox one still having problems or has the problem magically vanished?

 

[aieeegrunt]

My games are still regularly crashing even though I've tried the above. The final patch has been
and gone but still no effective fix.
Is anyone else who plays xbox one still having problems or has the problem magically vanished?

What sized map do you normally use?

 

[crewealex]

I used to play with huge maps but now changed to large to see if that is any better. Sadly not.
The game used to play fine until one particular update. It may have been Gaul and Byzantium
but can't remember for certain. After the update the game just kept crashing and the further
into the game, the more crashes.

 

[aieeegrunt]

I used to play with huge maps but now changed to large to see if that is any better. Sadly not.
The game used to play fine until one particular update. It may have been Gaul and Byzantium
but can't remember for certain. After the update the game just kept crashing and the further
into the game, the more crashes.

I usually play with standard sized maps and get few crashes, so it may be a map size thing