I had the same problem - I ordered min from Amazon on Oct 12. after four scorching emails to them, here was their respons - we shall see if they actually deliver.....
Thanks for contacting us at Amazon.com concerning this problem.
I have placed a new order for this item. There will be no charge
for this replacement. Here are the details of the new order:
Order Number: <deleted>
Shipping Speed: Two-Day Delivery
Estimated Delivery Date: November 19, 2003
In order to obtain credit from our supplier, we need you to return
the item in your original shipment. Please return the item in its
original packaging if possible.
To print a return shipping label, follow these steps:
1. Go to the "Your Account" link at the top of our web site
(
http://www.amazon.com/your-account).
2. Click "Return items" under "Where's My Stuff?"
3. Enter the requested information, including how you received the
item, the reason for the return, and the quantity.
4. You will then be able to print a pre-addressed return label.
You may choose to print a USPS return label, request a UPS return
label or, in some cases, request UPS pick-up of your return. The
return options will depend upon the items you are returning. If you
request a UPS return label, we will send you a personalized link via
e-mail; simply follow the link to print out your return label.
If you are unable to print this label and you no longer have your
packing slip, please write back to let us know, and we will send you
a postage-paid return mailing label.
We must receive the item from your original shipment within 30 days
from the date of this e-mail.
NOTE: If we do not receive the item by then, we will charge the
credit card associated with this order for the cost of the item.
If you would prefer to pay using a different method (excluding gift
certificates) please contact us.
I apologize for this inconvenience. We value your business and hope
that we will see you again soon at Amazon.com.
