Originally posted by anarres
Wow. So companies that releases patches "don't care about the customer at all" if those patches have problems? 
Dear Sir,
as you have quoted some paragraphs of an article / statement / posting of mine, I feel to have the right to respond to your posting.
First of all, as you will know from our PMs as of January (IIRC), I am not a native English speaker. So, it may be my fault that you didn't get my message.
Please allow me to try to make it more understandable.
The second sentence of your quotation of mine refers to Longasc's posting #38 in this thread, in which he complained about the patching situation for a game called SACRED. For more details, please have a look to this posting.
The third sentence of that quotation indeed refers to the company releasing the patches for C3C.
And since when are you an expert programmer? What makes you able to state as fact what is and isn't possible and in what timeframe?
I never mentioned to be an expert programmer.
As you are asking about it, I have to tell you, that I am an senior consultant for an international software company, though.
In this position I am team leader for our implementation teams and being in constant and close contact with our developers.
Part of my job is to implement software, to do the education and training of my customers - who are international companies as well - to do the planning and to supervising of unit tests and integration tests and to do the quality control for the implementation. This in fact enables me to assess things like quality control or statements about things "which have been implemented after the tests".
You will understand that now *I* am eager to learn about *your* professional skills in the software business which enable you to appraise my skills.
That simply isn't true! The SGL bug was reported to Tavis late, and not in time for this patch. It may be in the bugs forum, but that itself contains many things which are not bugs at all, and lots of gameplay issues which are also not bugs. To read it all would take a few days. Someone compiled a 'master' list of bugs there for Tavis a while ago, but IIRC this was before the SGL bug was reported (not 100% sure about that, but I think so).
First, you seem to have better contacts to Tavis than I have. Which is not very difficult, since I have no contacts to him at all - except for this board.
Nevertheless, as you have quoted myself, you should have noticed that I articulated an assumption of mine. You did articulate an assumption of your own. Shall I start to say "That simply is not true!", either?
At least you have realised your mistake here...
Yes, I did. As I am addicted to quality, I have no problems in realising that I may overlook things, too. Nevertheless, I am a little bit curious why you felt the need to mention it, anyway? I mean, you did realise that I learned about my mistake, didn't you?
Would you be so kind as to explain this?
Civ3 didn't have mp support - but then what is your point? PTW has it, and after the patches it works quite well. Would a company that "doesn't care at all about it's customers" patch a game several times to get mp working? C3C mp works pretty well! There are some issues, but these are being addressed now.
As you state, mp games work pretty well. What about the issues left, then?
What I did was to indicate that it took quite some while until key features of the game and its expansion at least worked.
As there are quite some complaints about the way they do work, they seem not to have been implemented very good in the initial releases of the expansions.
Shouldn't this be a matter of concern, three years after the original game - which was announced to support mp-games, btw - and two years after the first expansion, which was announced to support them as well, have been released?
For someone who has only been on "the scene" for a few months what are you basing this statement on? FWIW I think Firaxis have issues, but at least they are trying to solve these issues.
If I interpret your statement correctly, there seems to be a time-based threshold for people to be allowed to state their personal opinion about the developing company? Is this, what you meant?
Please be informed that I make use of my personal right to disagree with you on this matter. Additionally, may I put your attention upon the fact that people may have played the game, put in the patches and have read forums like this prior to their signing on?
When a company releases the second expansion of a game which is severly bugged and then releases some patches which fail to work correctly - not to mention the fact that in that second expansion bugs re-appear which have been solved with the patches(!) for the first expansion already - then they do screw up their reputation for being capable of solving issues.
If you do not agree to this point, this will be your personal decision. Please let it be my decision which opinion I share.
Well, do you think whiners like you actually help motivate them to bring out patches?
Personally, I prefer whining about bad quality more than whining about the ones who nail the poor quality. Or, to put it in other words: "Don't shoot the messenger, when the message is bad."
I suggest you put Civ3 back in it's box and go be angry at something else! Seriously - you need to chill out, and spend your energy elsewhere. Firaxis are not perfect in any way, and I criticise them when it will achieve something. Your attitude is to criticise everything, and I wonder if you are like this in RL. I hope not
I will not state my personal opinion about who should chill out here.
In the quoted statement of mine I expressed that cheering and congratulating the company for patching the patch in my eyes is counter-productive.
When they are doing a good job, everybody is invitated to express that they did a good job. When they messed up a patch(!), I would expect them to react immediately and to solve this issue.
When my local car dealer sells me a car with busted breaks and messes up with the first attempt to repair them, then I feel that he should do the best he can do to solve this issue - ASAP. For sure, I will not cheer him for doing this.
At the bottom line: I learned that you love that game. That's fine, and if you are feeling comfortable with the game and the way the company handles all those issues, fine for you as well.
I even understand that you don't agree with people, who have a different attitude.
Nevertheless, as you have the personal right to have your opinion, I guess that other people have the same right to have their opinion.
May the reader of your and of mine statements decide whose attitude he does agree with more.