Can't start the game

[PhilBowles]

I have an odd bug when trying to load the game - as soon as I click 'play' and the option shows to play either Beyond Earth or the 'AMD Mantle' (whatever that may be). I select the first option, the box disappears, and nothing happens. Then, a few seconds later, the option box reappears again.

Has anyone else experienced this, and if so what's the solution? I just upgraded my PC to Windows 8.1, but have verified that other Steam games still load correctly.

 

[Camikaze]

Try verifying the integrity of your game cache (right click on the game in your library, go down to properties, then local files, then verify the integrity of game cache). I have no idea if that'll work, but it's always a useful first step.

 

[dshirk]

Navigate to the Beyond Earth game folder within your Steam install folder (mine is located here: C:\Program Files (x86)\Steam\SteamApps\common\Sid Meier's Civilization Beyond Earth).

Check for the presence of a .mdmp file that matches up with the date and time of your issue.

Also, kindly post your dxdiag.