Gaming audiences are more vocally polarized online than ever. We're in the era of rage campaigns, review bombs, sockpuppeting accounts, etc. I'm sure they anticipated that some people would feel very strongly.
Look at these forums. Every other post is someone swearing up and down they'll never buy the game because of XYZ. The price, the civ switching, the return of 1UPT, the pop-up events, the cartoony graphics, the realistic graphics...
They literally dealt with it for the entirety of Civ 6. First with the art style, then with the accusations of "wokeness" due to the female leaders and climate change, etc.