Civ VI won't start!

[Kevin Rohrer]

Gawd, I hate Windoze.

 

[Ribannah]

Won't run, and none of the suggested solutions work. I keep getting "Civ6 no longer works" with no further information.

Windows Vista, 6 GB RAM, ATI Radeon 3600 Series

 

[Wudzah]

same problem here, win7 x64, tried everything above, nothing works. this is a huge disappointment.

 

[Zenefir]

BobbyT, I just registered to tell that i love you for your solution!
Finally it worked and i can play this game, huh!!!

Went there, run this from WIN64Steam but haven't thought to check this error, lol.

 

[Decimus1]

Need help I got the same problem as Cyon. The vc_redist setup fails, and the other microsoft visual setup I tried said that its not compatible with my version of windows..

 

[gerileone]

@ Cyon and Decimus and maybe some more

I had exactly the same problem... That worked for me:

- Normally install Civ VI via steam.
- delete both vc_redist programs (make sure they are deleted)
- RESTART THE COMPUTER (maybe the important part)
- now Install the vc_redist. it should work ( I only installed (x64))

that helped for me good luck.

 

[Kaiserzose]

Hey guys I just signed up for this forum so I could share the way I fixed the "running" for a second and then nothing bug starting Civilization 6 from Steam.

First I found the appropriate files from Civ 6 in my Steam folders(it's buried pretty deep)

C:\Program Files (x86)\Steam\steamapps\common\Sid Meier's Civilization VI\_CommonRedist\vcredist\2015

There are 2 files there that I thought may fix my problem: vc_redist.x64.exe and vc_redist.x86.exe

I double-clicked both and then repaired each one

Instantly went to my Steam games and Civ 6 started right up!

If this helps even one person, than it's time well spent!

 

[Decimus1]

Hey Gerileone and kaiserzose, thx for the replies but none of them worked because I get a setup error when repairing or installing vcredist 2015..

 

[Kracked1]

I had the same issue on Windows 10 PC. Solution for me:

• Go to Programs and Features
• Uninstall VC++ 2015 Redistributable - both x86 and x64 versions
• Restart PC (to make sure Civ isn't running in background as it was for me originally - stops the VC++ package from installing properly)
• Go to https://www.microsoft.com/en-us/download/details.aspx?id=53840 and download x86 and x64 packages (your browser will want to download both - might have to give it permission)
• NOTE: Make sure you get "Microsoft Visual C++ 2015 Redistributable Update 3" - I originally tried this with a different version found through Googling and it did not help
• Install the x86 package
• Install the x64 package
• Run Civ 6

Worked for me anyhow. Hopefully this helps someone.

 

[Darsis]

I am also have a problem with loading Civ 6. When I tried to launch the game from the Civ 6 directory (Steam / SteamApps / Common / Sid Meier's Civilization VI / Base / Binaries/ Win64Steam) it gives me the error message "The procedure entry point K32GetModueInformation could not be located in the dynamic link library KERNEL32.dll"

I am wondering if it's my OS, I am running Vista and I don't know if that's what causing it not to work. Does anyone know if anyone is playing it fine with Vista installed?

 

[Cyon]

I'm currently trying to install W10 instead, will let you know if it works. There are supposedly a legit method for using a W7 x64 pro key for getting W10 for free, will let you know if that works. I have tried everything else without success when it comes to W7 and C++ 2015 redistribute hell.

 

[Cyon]

Installing Windows 10 worked fine, am downloading the game on steam right now. It was also free. And no hassle (so far!)
here are the best way to install w10 for free:

Spoiler how to install w10 fast and free :

By Zallthat:

I am an IT professional and have personally "upgraded" to Windows 10 Pro on multiple laptops and desktop PCs in the last 5 days (as of 8/26/2016). The reason I say "upgrade" is because I am doing full clean installs of Windows 10 and using Windows 7 Pro license keys to install and activate. These are Windows 7 computers that have NEVER been upgraded to Win 10 before the July "free upgrade" cutoff date. These systems do not have the built-in BIOS keys and therefore I am manually typing in each key during each of these upgrades. I am using the newest build currently available: Windows 10, Version 1607 (OS BUILD 14393.0).



I do not have any keys other than Windows 7 Pro 64bit to try. I cannot guarantee that a Home, Enterprise or Win 8 key would still allow the free upgrade, but I can personally guarantee that Win 7 Pro 64bit is still working nearly 1 month after the FREE UPGRADE CUTOFF DATE. The following tutorial is intended for individuals with some knowledge of software installs who are confident with backing up their own data.



Here's the process for the full clean install:



1) Download the Windows Media Creation Tool from here: https://www.microsoft.com/en-us/software-download/windows10/

2) Open the program and accept license agreement:

3) Choose UPGRADE THIS PC NOW or CREATE INSTALLATION MEDIA FOR ANOTHER PC

**NOTE** I have only used the CREATE INSTALLATION MEDIA FOR ANOTHER PC option at this time

4) Select your LANGUAGE, EDITION & ARCHITECTURE (32-bit or 64-bit) from the drop down lists and select NEXT. (Make sure you specify the version of Windows that you have a valid license key for. We ONLY have Win 7 Pro x64 version license keys at our facility, so I chose those option).

5) Now you will see (2) options available to you: USB FLASH DRIVE or ISO file

For whatever reason, the newest Windows Media Creation Tool is not recognizing the flash drives that I have available (multiple sizes and manufacturers). This is a known issue online, so in order to get the WIN 10 install files onto the flash drive, you will need to select ISO FILE from the options listed and press NEXT.

6) Windows Explorer will open and allow you to specify where you want to save the WIN 10 ISO file that will be created. Specify any location that has at least 4 GB of free space available.

7) Once the ISO file has been created, you can burn the ISO file to a DVD by right-clicking on the ISO file and select OPEN WITH, then selecting WINDOWS IMAGE DISC BURNER. Because flash drives install so much faster than DVD installs, I wanted to add the install files onto a flash drive to install onto multiple computers. In order to do this, you will need a flash drive at least 4 GB in size. (We have multiple 16GB & 32GB drives lying around that we used).

8) You will need to make the flash drive bootable (by default flash drives are NOT bootable). Follow the steps below to create a bootable flash drive:



Insert your flash drive into one of the USB ports on your computer

Open a command prompt and execute the following commands:



diskPart

list disk

select disk "x" (the flash drive)

clean

create partition primary

select partition 1

active

format fs=NTFS quick

assign

exit



9) In order to extract the files from the WIN 10 ISO file that was saved on your computer, you will need to use software that can open or view ISO files (search online if you don't have one). Copy all the files from the WIN 10 ISO onto your bootable flash drive.



10) Use the DVD or flash drive to boot and install WIN 10. When prompted for the license key, simply use a valid WIN 7 key (Again, I have not tried any other version besides WIN 7 PRO x64). Once Win 10 is installed and boots, it will automatically activate for you.



ENJOY

 

[Cyon]

GAME WORKS NOW!!!!!!!!!!!!
upgrading to W10 solved all problems. I'm verrrrrrrrry happy now. Will play a bit and then go to bed. and then play all day tomorrow with my GF (probably hotseat) and do the laundry.

 

[Kevin Rohrer]

Finally, success!

To get the game to run, I

1. Updated my video drivers
2. Updated Direct X to 11, then ran DxDiag to check that both the software and hardware supported it.
3. Ran Windoze Update (which took 11-hours [!]) to install almost all the needed updates.

The game is awesome and the music is the same.

 

[Dimfish]

Hey guys! I found a solution!

So I too had this "fudge you your graphics aint **** -sincerly sid meyer" message, and I found a slick little way around it.

First find your steam folder address for the Civilization 6 .exe file, and just make sure you remember where it is
(note i'm running windows 7, not 8 or 10.)

Go to START and activate Run

enter dxcpl and run it
(if it doesnt run you need to download it or an updated version from somewhere, but if you have directx you should have it)

When the window opens, select "Edit List" near the top. A new window/page will open, with a "..." and "Add" button. Browse to and select or enter the folder address of the Civilization 6 .exe file

Click "Add" and then click "OK".

Back on the main page at the bottom check the box for "Force Warp", and then click OK or Apply then OK. Close out the window if it didn't already.


Congrats, Civ 6 should be forced to run even on incompatible/outdated graphics cards and DirectX hardware. Might run like **** though. hope this helped you like it did me!

 

[countytime]

Just solved "No compatible graphics device found. Please ensure that your system has a correctly configured, compatible graphics device." It turns out that Civ 6 wasn't selecting my graphics card when I started the game. So it defaulted to the integrated graphics, which of course don't meet the requirements.

1. Right click on the desktop, select NVidia Control Panel. You will be in the "Manage 3D Settings" area.

2. Click Add to add Civ 6 to the list of programs. You'll have to dig way down into the directory it's in, which for me on Win 7 was "C:\Program Files (x86)\Steam\steamapps\common\Sid Meier's Civilization VI\Base\Binaries\Win64Steam".

3. Select "High performance NVidia processor" from the graphics drop down. It defaults to Auto, which is selecting integrated graphics for you, which you don't want.

4. Enjoy! ~countytime, project '99

 

[kroket]

Oh darn it this is SO complicated. I am NOT fit to solve issues like this. And i see i am hardly the only person..

so... i have Windows 7 64x and way down on updates as well.
The Microsoft VC Redist or whatever its called just doesnt work. It says updating but it doesnt work. Its stuck at 2 out of 4 for me...
So... All i can do is try to update Windows (should take 10 hours+ it takes A LONG time to update...) But i dont know what updates to take? Usually all i install are security updates every couple months.
I am wary of other 'important updates'. It might auto install windows 10 or something. Microsoft has me... Anyone knows what to do update?
I am going to do that later today then. Should be done by midnight or something (CET)

After that i ll uninstall the 2012 and 2015 visual packs and TRY to reinstall them. Oh i do hope that works... It likely will ruin my computer (!?)

If i try to start CIV6 directly from the .exe it says MSVCP140.dll is missing or whatever. What does that mean?
hmm googling it is indeed related to visual studio. It seems messed up. Will try the LONG LONG update + reinstall...

This makes me so tired... Why cant it just work?!

 

[Anthony Hollingsworth]

Figured it out. Just had to uninstall the latest Microsoft Visual C++ (2015) from program and features, then reinstall manually from Microsoft. Game works now.

This worked for me, but I had software clashes. So I had to remove my antivirus and do a clean reboot before I removed & reinstalled C++. Playing now at last! Thanks

 

[Ribannah]

I am also have a problem with loading Civ 6. When I tried to launch the game from the Civ 6 directory (Steam / SteamApps / Common / Sid Meier's Civilization VI / Base / Binaries/ Win64Steam) it gives me the error message "The procedure entry point K32GetModueInformation could not be located in the dynamic link library KERNEL32.dll"

I am wondering if it's my OS, I am running Vista and I don't know if that's what causing it not to work. Does anyone know if anyone is playing it fine with Vista installed?

After reinstalling DirectX, the vcredist files for both 2012 en 2015, and the latest video driver, all the time rebooting and re-installing Civ6, I have progressed to the same error (also with Windows Vista).

 

[impactblue]

I am also have a problem with loading Civ 6. When I tried to launch the game from the Civ 6 directory (Steam / SteamApps / Common / Sid Meier's Civilization VI / Base / Binaries/ Win64Steam) it gives me the error message "The procedure entry point K32GetModueInformation could not be located in the dynamic link library KERNEL32.dll"

I am wondering if it's my OS, I am running Vista and I don't know if that's what causing it not to work. Does anyone know if anyone is playing it fine with Vista installed?

I too am running Vista and am getting the same error. Unfortunately I don't think it will ever work for Vista. First and foremost, Windows Vista is not officially supported, only Windows 7 and newer.

I did some searching for this K32GetModuleInformation and found this:
https://msdn.microsoft.com/en-us/library/windows/desktop/ms683201(v=vs.85).aspx

This page says that this function is located in a different DLL for Vista than for Windows 7 and newer systems. To support Vista would require the developers to recompile the program with different flags, which probably won't ever do since they've already stated that they're not supporting Vista, and it would risk breaking things for everyone else.

Bottom line, I'll need to get a Windows 7 system running if I want to play this game.