Common BTS 3.19 Problem

[Interex]

I am having a problem with the 3.19 patch for BTS which seems to be very common but hasn't been solved as far as I know (many google and forum searches). When I run it as both user and administrator, it loads installshield, which only loads halfway before installshield opens. Then it gives the option to register and all that stuff. But then when you click install, it closes the window and an installer doesn't pop up.

I am running this on Vista which may have something to do with it, however the game works perfectly fine. I've tried running it in compatibility mode for Windows XP service pack 2, but that doesn't help. Any ideas or help would be appreciated.

 

[ori]

Welcome to CFC

what patch version are you currently running?

 

[Interex]

3.17, and i have the disk version of the game.

 

[ori]

did you try running the patch with admin rights?

 

[Interex]

Yes i've done that. I've also tried running it in different compatability modes, too. This includes safe mode as well, which loaded installshield all the way but still had the same problem. I think this issue is beyond the general ways of fixing .exe problems.

perhaps vista is the problem?

 

[ori]

most people with vista and even vista 64 don't have this problem. This included me when I had to use a vista 64 computer for a short while while my main gaming computer was in vacation repair. While it might have to do with Vista - its certainly not the only reason...

How did you install the game? is this civ4 and bts or also warlords? are both the disc version? is there an error message in the windows event manager when installshield crashes?

 

[Interex]

I get this in event viewer:

Fault bucket 602731817, type 5
Event Name: PCA2
Response: None
Cab Id: 0

Problem signature:
P1: Civ4BeyondTheSwordPatch3.19.exe
P2: 12.0.0.58855
P3: Setup.exe
P4: InstallShield
P5: Macrovision Corporation
P6: 200
P7: -1
P8:
P9:
P10:

Attached files:
C:\Users\Ryan\AppData\Local\Temp\{725fbaab-b7d1-42a5-8471-db9a1f860944}\appcompat.txt
C:\Users\Ryan\AppData\Local\Temp\TabE8CD.tmp

These files may be available here:
C:\Users\Ryan\AppData\Local\Microsoft\Windows\WER\ReportArchive\Report0cc7516e

And yes these are all disks I have.

 

[ori]

so do you have warlords or not?
the only references to this error I can find essentially say its a compatibility problem and that in most cases thats due to the file not running with admin rights. I trust you did that?

 

[Interex]

Yes I have warlords and vanilla. They are both updated to current. And of course I have tried admin rights several times.

It's not like it's shutting down and saying I don't have admin rights or something. It just shuts down without warning and leaves no traces save for the event viewer.

 

[Interex]

anyone else? Help would be appreciated.

 

[ori]

I would do a complete reinstall as below making sure to run all installers and patches with admin rights (i.e. right click on them and choose run as admin). Also: while doing so disable any other programs that maybe running - e.g. antivir software - these sometimes interfere with running installers.


install the most recent version of DirectX 9c from Microsoft

then do the following for a clean reinstall:

Uninstall and Reinstall Civ4 Warlords BtS :

Try to follow this order when doing stuff:
Use Control panel to uninstall Beyond the Sword, then Warlords, then Civ4
Delete "...\documents and settings\<username>\my documents\my games\sid meier's civilization 4" manually
Delete "...\documents and settings\<username>\my documents\my games\warlords" manually
Delete "...\documents and settings\<username>\my documents\my games\beyond the sword" manually
Delete "...\documents and settings\<username>\application data\my games\sid meier's civilization 4" manually
Delete "...\documents and settings\<username>\application data\my games\warlords" manually
Delete "...\documents and settings\<username>\application data\my games\beyond the sword" manually
Delete "...\documents and settings\<username>\local settings\application data\my games\sid meier's civilization 4" manually
Delete "...\documents and settings\<username>\local settings\application data\my games\warlords" manually
Delete "...\documents and settings\<username>\local settings\application data\my games\beyond the sword" manually
(note: application data is a hidden directory so you need to configure windows explorer to show hidden files, also these directories in application data are sometimes removed by the uninstall routine)
Delete "...\Program Files\InstallShield Installation Information\{CFBCE791-2D53-4FCE-B3FB-D6E01F4112E8}" (Civ4)
Delete "...\Program Files\InstallShield Installation Information\{3E4B349F-10B5-4586-9D99-489A90A8B228}" (Warlords)
Delete "...\Program Files\InstallShield Installation Information\{32E4F0D2-C135-475E-A841-1D59A0D22989}" (BtS)
(note: InstallShield Installation Information is a hidden directory so you need to configure windows explorer to show hidden files).
Install Civ4, immediately patch it to 1.61 (download it fresh from here)
Install Warlords, immediately patch it to 2.08 (download it fresh from here)
Install Beyond the Sword, immediately patch to 3.19 (download it fresh from here).