One of the clients I worked with tried to improve morale by allowing flextime for a majority of their call center employees. If employees demonstrated they were reliable and could stay on message, they could answer their calls at home X days a month, or break up their schedule outside of their regular shift.
The company then hired a lot of recent retirees and stay at home moms, who were in turn grateful for the flexibility (there are a lot of folks who would love to work from 9-3, while their kids were at school). This reduced turnover and improved employee satisfaction, so they didn't have to pay a ton of money in wages. I think JetBlue did this as well....
The company then hired a lot of recent retirees and stay at home moms, who were in turn grateful for the flexibility (there are a lot of folks who would love to work from 9-3, while their kids were at school). This reduced turnover and improved employee satisfaction, so they didn't have to pay a ton of money in wages. I think JetBlue did this as well....