DVD-Rom issue returns once again

[Fiat BIS]

After a hiatus of about 6 months I decided to get back into playing BTS, when I got the whole “Cannot Locate DVD-Rom” issue I’ve encountered on and off ever since I started playing Civ4.

I thought I’d banished it for good when I narrowed the user accounts to a single one after trying without success all the other methods to fix it and haven’t done anything during my hiatus from BTS where it worked fine before, I’m on xp btw.

Any advice would be appreciated

 

[ori]

is the game patched to date?
is windows patched to date?
this is a tricky error - since it involves at least the game, the operating system and the cd drive to operate correctly along with the safedisk feature that makes sure you have the right disc in your drive...

 

[Fiat BIS]

BTS is patched to 3.17 and window's is up to date


Update - It's appears I've mades things worse

I attempted to uninstall it so I can reinstall but since I couldn't find the uninstall I decided to completely delete BTS from the computer or I thought I did until I was told by "Civ4 BTS Installshield Wizard" the following when trying to enter Setup from BTS disk.

The setup has detected that version 3.17.000 of Sid Meier's Civilization 4 - Beyond theSwords is already installed.

This setup installs an earlier version of Civ4 BTS (3.01).

You will have to uninstall the previous version before installing this version

If it says I didn't uninstall the 3.17 version then how the hell do I go about it, if I've deleted BTS from the computer / been unable to find uninstall?

 

[ori]

this lists all the files that need to go (if you just want to get rid of bts just use those lines) - since it is a reinstall howto it also lists things to install...


install the most recent version of DirectX 9c from Microsoft

then do the following for a clean reinstall:

Uninstall and Reinstall Civ4 Warlords BtS :

Try to follow this order when doing stuff:
Use Control panel to uninstall Beyond the Sword, then Warlords, then Civ4
Delete "...\documents and settings\<username>\my documents\my games\sid meier's civilization 4" manually
Delete "...\documents and settings\<username>\my documents\my games\warlords" manually
Delete "...\documents and settings\<username>\my documents\my games\beyond the sword" manually
Delete "...\documents and settings\<username>\application data\my games\sid meier's civilization 4" manually
Delete "...\documents and settings\<username>\application data\my games\warlords" manually
Delete "...\documents and settings\<username>\application data\my games\beyond the sword" manually
Delete "...\documents and settings\<username>\local settings\application data\my games\sid meier's civilization 4" manually
Delete "...\documents and settings\<username>\local settings\application data\my games\warlords" manually
Delete "...\documents and settings\<username>\local settings\application data\my games\beyond the sword" manually
(note: application data is a hidden directory so you need to configure windows explorer to show hidden files, also these directories in application data are sometimes removed by the uninstall routine)
Delete "...\Program Files\InstallShield Installation Information\{CFBCE791-2D53-4FCE-B3FB-D6E01F4112E8}" (Civ4)
Delete "...\Program Files\InstallShield Installation Information\{3E4B349F-10B5-4586-9D99-489A90A8B228}" (Warlords)
Delete "...\Program Files\InstallShield Installation Information\{32E4F0D2-C135-475E-A841-1D59A0D22989}" (BtS)
(note: InstallShield Installation Information is a hidden directory so you need to configure windows explorer to show hidden files).
Install Civ4, immediately patch it to 1.61 (download it fresh from here)
Install Warlords, immediately patch it to 2.08 (download it fresh from here)
Install Beyond the Sword, immediately patch to 3.17 (download it fresh from here).

 

[Fiat BIS]

thanks ori

Managed to get it working, but only on a "guest account" I set up rather then a single account.