Estimate on Expected Steam Tech Support Response Time?

[Lost Soul 1]

A quick question:

Any idea how long one should expect to wait to hear back from Steam (Valve) Tech Support about a download issue?

(I filed a question last night, PST, to Tech Support...and assumed I'd get an answer this morning when they returned to work. No response received by noon PST.)

[Tech Support Issues: My most recent "downloads" (on two different computers) have been greatly in excess of the expected size. (v1.0.0.62 patch, at least that's what I was expecting to download, should have been 30+MB...instead I'm stuck in the middle of a 480MB+ download with no content transparency. My other computer was supposed to be downloading the Mongolian Civ DLC last night -- registering at 72MB or so -- but I stopped the download after 100MB+ was download, of which only 11.2MB had been applied to the 72MB update.]

So, how long should I wait before re-contacting Steam Tech Support about my Civ 5 download (only game I have on file with Steam)?

 

[Maniacal]

Eventually. VALVe is notoriously slow at doing (http://developer.valvesoftware.com/wiki/Valve_Time), well, anything. If they haven't replied by then, e-mail then again. I've never dealt with them though, sorry.

In the mean time try searching around the Steam support and forums.

 

[Lost Soul 1]

OK, thanks for letting me know...ugh!

Still no response (not surprising given the input above)...guess I'm stuck in DL hell without much/many options.

(Wish there was a way to "reset" the download queue to see if I could get either of the expected downloads to occur without all the extra--whatever it is--bloat.)

 

[Captmorgan72]

They will respond to your request for help...eventually...ok probably never. Tech support really really sucks with these guys. I have tried and tried and tried again but they never responded to my request for help. Why should they care really, they already got my money and yours.

 

[McLMan]

You will always get a response, it may take 3-5 (working) days however, so long as you put in a support ticket following these instructions. Sending an e-mail is not the best way to get your problem resolved.

 

[PieceOfMind]

Last time I contacted valve it took about 4 days or so to get a response.