freezes/crashes on civ select +

[boymonkey]

Hello,
My game keeps freezing (the cursor dissapears, windows doesn't respond and the game stops) on the civ select menu in the tutorial. In single player I can press OK for random civ but can't select any civs as it also crashes. Then on random civ when the game loads it freezes/crashes again. I have no idea what to do. If a post has already been directed at this problem please point me to it. My logs are as follows:

init:
[505.426] DBG: FILE Cat Init
[505.807] DBG: Game Init
[505.807] DBG: Multiplayer Init BEGIN
[505.887] DBG: Multiplayer Init END
[505.887] DBG: Audio Init
[506.648] DBG: ArtFileMgr Init
[506.648] DBG: Python Init
[512.216] VERSION: CIV Version: 0
[512.216] VERSION: Save Version: 101
[512.216] DBG: Input Init
[512.216] DBG: Engine Init
[512.226] DBG: Checking available screen resolution
[512.246] DBG: Validating screen resolution
[512.246] DBG: Creating rendererer
[513.758] DBG: Engine: renderer Initialized
[513.778] DBG: Engine: Shaders Initialized
[513.858] DBG: Engine: Scene Lights Initialized
[513.888] DBG: Music Start
[513.888] DBG: Font Init
[513.949] DBG: Total Frame MS: 9425.0 FPS: 000 Min:000 Max:000 Avg:000 SampleFilter:10.000000
Time : Ave : Min% : Max% : Num : Profile Name
-----------------------------------------------------
--------------------------------------------------
[513.949] DBG: Begin MenuManager


On re-start I sometimes get a windows serious error reporting message, which in condensed form basically says the following:

C:\DOCUME~1\Simon\LOCALS~1\Temp\WER9780.dir00\Mini121805-01.dmp
C:\DOCUME~1\Simon\LOCALS~1\Temp\WER9780.dir00\sysdata.xml

Error caused by a device driver
Error Message: STOP 0x000000EA THREAD_STUCK_IN_DEVICE_DRIVER (Q293078)

My system spects are also as follows:

AMD Athlon XP 2600+
2.08 GHz, 512 RAM
Windows XP SP2

Let me know if it is something I can fix, otherwise I will take the game back tomorrow. It seems ridiculous that errors occur in games like this....the game should be playable on most modern computers without problem! Any problems should have been sorted out in the testing stage. Long live the old problem free days of Civ2! Thank you to anyone in advance!
Kind regards,
Simon

 

[Neon Deon]

Do you have patch 1.09 installed?

Have you checked out Firaxis web site about updating your xml thru windows?

If not, I would do those first.

Still not working?

Then please post a Dxdiag info file.
Laptop or Desktop?
Is the computer a name brand or did you build it? If name brand, post the make and model #.

 

[boymonkey]

Thanks for your post! I updated xml etc...
I am posting the file you requested as an attachment in this post. Let me know if anything can be done to sort it out.
Many thanks,
Simon

 

[Neon Deon]

Your graphics driver is old. 2002

I would go to ati site and download ati driver cleaner

nuke the driver with ati cleaner then load load omega drivers 2675a

 

[boymonkey]

Hi neon,
Thanks for the advice...fingers crossed. I dowloaded a driver cleaner from www.drivercleaner.net and then am in the process of installing the omega drivers. I will let you know if it works! Is 2675a better than 2687? Let me know.
Kind regards,
Simon

 

[Neon Deon]

I dont know if it is better to tell the truth.

2675a works for me so it my be a safer play at the moment.

 

[boymonkey]

Hey neon!
Just wanted to say thank you v.much for your assistance! I followed your advice and it changed things (I got an error with the omega drivers so installed the new ati ones). Basically, adding the ati drivers worked great and the game is now working properly! I'm looking forward to starting a new game tomorrow! Once again, thanks for all your help!
All the best,
Simon

 

[Neon Deon]

Hey neon!
Just wanted to say thank you v.much for your assistance! I followed your advice and it changed things (I got an error with the omega drivers so installed the new ati ones). Basically, adding the ati drivers worked great and the game is now working properly! I'm looking forward to starting a new game tomorrow! Once again, thanks for all your help!
All the best,
Simon

Yay!

Congratz and good gamming.