Graphics Card Problem (Some extra ideas?)

[Civrules]

I have not had a big problem like this in a long time. It is about time something happened, no?

A few days ago I got my new PCI-E graphics card (ATi X700Pro). Unfortunately, when I plugged it in to my PCI-Express slot, and connected the monitor to it, and then started up the computer, the monitor got a "No Signal" sign. It was basically as if it was not connected to the computer at all. I literally get the same result if the monitor is unplugged.

I contacted support about 8+ separate times... support was great, but unfortunately no solution was found. Here are all the things that were tried:

1. I followed the instruction’s manual in every point. I uninstalled my previous card's drivers.
2. I even disabled my previous card from the "Device Manager" list.
3. Tried updating my BIOS.
4. On startup, I accessed the bios and switched the Display option from "Onboard" to "PCI-Express."
5. Checked the power supply with the support staff -- Does not seam to be the issue (PCI-E card required 300W, exactly what the computer has).
6. Trying to follow other online steps the support team gave me.
7. Running PC Doctor.

Basically the computer does not seem to know there is a new hardware component installed. And as a related note, I could not run PC Doctor successfully because I could not see the card on the list. The card was not even listed in the "Device Manager" list.
And to confirm that, I put in the CD that came with the card to install the latest drives, and it also said it could not find the required hardware.

Everything works fine if it is connected to my previous onboard card, even though its drivers and it are disabled.

I've had other PC problems before, but this one remains the only one who nobody could solve (neither I nor support). And I do run on the philosophy that every problem has a solution as well, but it does not seem to work here.

I'm just trying to get ideas from as many people as possible.

 

[Zelig]

What motherboard do you have?

 

[Civrules]

It is an ASUS PTGD1-LA.

 

[Zakharov]

Have you tried removing the card and putting it back in again? Is the fan spinning when you power up your machine?

 

[Civrules]

Have you tried removing the card and putting it back in again? Is the fan spinning when you power up your machine?

Hehe, I literally opened up the computer and tried to reseat the card around seven or eight different times. The fan is spinning, yes...

I cannot come to any conclusions about this.
Even at this stage after working on the problem for the better part of two days, I will try any suggestions.

 

[Zakharov]

If the fan is spinning it means the card is drawing power from the PCI-E slot.

I think the problem is either a faulty PCI-E bus (the info part as the power is working), or a faulty graphics card. Do you know anyone else who has a PCI-E card or mobo, so you can test to see which component is causing the problem? If not you may have to RMA your graphics card and see if a replacement will work.

 

[Civrules]

If the fan is spinning it means the card is drawing power from the PCI-E slot.

I think the problem is either a faulty PCI-E bus (the info part as the power is working), or a faulty graphics card. Do you know anyone else who has a PCI-E card or mobo, so you can test to see which component is causing the problem? If not you may have to RMA your graphics card and see if a replacement will work.

Yeah, I'm going with an RMA. Don't have another PC with a PCI-E slot. The closest thing to a conclusion I can come up with is that the card is defective. If that’s not it, the slot itself (which I doubt, since it is new and unused until now).

We’ll see what happens though.

 

[Civrules]

Ok, my new card arrived today, and it does work.

It is awesome, games are so smooth.

(So that leads me to believe that the previous card was indeed defective.)