Help me please: Civ5 doesn't start

[baris4500]

I bought the game civilization 5 and started it, but it didn't work. When it asks me the directx version, I select Directx 9 and it doesn't let me, it doesn't let me if I choose 11, too. I made this Dxdiag thing and hope you can help me!

Spoiler :

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System Information
------------------
Time of this report: 6/2/2012, 15:57:19
Machine name: BARıŞ-PC
Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.120402-0336)
Language: Turkish (Regional Setting: Turkish)
System Manufacturer: ECS
System Model: G31T-M7
BIOS: Default System BIOS
Processor: Intel(R) Core(TM)2 Quad CPU Q8300 @ 2.50GHz (4 CPUs), ~2.5GHz
Memory: 3326MB RAM
Page File: 1773MB used, 5119MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: None
DxDiag Version: 7.00.6002.18107 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: ATI Radeon HD 3400 Series
Manufacturer: ATI Technologies Inc.
Chip type: ATI Radeon Graphics Processor (0x95C5)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_95C5&SUBSYS_22521787&REV_00
Display Memory: 1915 MB
Dedicated Memory: 508 MB
Shared Memory: 1407 MB
Current Mode: 1024 x 768 (32 bit) (60Hz)
Monitor: Genel PnP Monitör
Driver Name: atidxx32.dll,atidxx64,atiumdag.dll,atiumdva.cap,atiumd64,atiumd6a,atitmm64
Driver Version: 7.15.0010.0170 (English)
DDI Version: 10.1
BGRA Supported: No
Driver Attributes: Final Retail
Driver Date/Size: 1/14/2009 07:50:36, 2345472 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71EE2-D685-11CF-4B76-5802A1C2CA35}
Vendor ID: 0x1002
Device ID: 0x95C5
SubSys ID: 0x22521787
Revision ID: 0x0000
Revision ID: 0x0000
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Hoparlörler (VIA High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_1106&DEV_E721&SUBSYS_10192683&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: viahduaa.sys
Driver Version: 6.00.0001.1450 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 5/8/2008 21:23:48, 269824 bytes
Other Files:
Driver Provider: VIA Technologies, Inc.
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: SPDIF Arabirimi (VIA High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_1106&DEV_E721&SUBSYS_10192683&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: viahduaa.sys
Driver Version: 6.00.0001.1450 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 5/8/2008 21:23:48, 269824 bytes
Other Files:
Driver Provider: VIA Technologies, Inc.
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Dijital Çıkış Aygıtı (HDMI) (High Definition Audio Aygıt&#305
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.00.6002.18005 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 4/11/2009 07:43:02, 236544 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Stereo Karışımı (VIA High Definition Audio)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: viahduaa.sys
Driver Version: 6.00.0001.1450 (English)
Driver Attributes: Final Retail
Date and Size: 5/8/2008 21:23:48, 269824 bytes
Cap Flags: 0x0
Format Flags: 0x0

Description: CD Sesi (VIA High Definition Audio)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: viahduaa.sys
Driver Version: 6.00.0001.1450 (English)
Driver Attributes: Final Retail
Date and Size: 5/8/2008 21:23:48, 269824 bytes
Cap Flags: 0x0
Format Flags: 0x0

-------------------
DirectInput Devices
-------------------
Device Name: Fare
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Klavye
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52F
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52F
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52F
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Kök Hub
| Vendor/Product ID: 0x8086, 0x27C8
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 4/11/2009 07:43:16, 196096 bytes
| Driver: usbd.sys, 1/21/2008 05:23:03, 5888 bytes

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Standart PS/2 Klavye
| Matching Device ID: *pnp0303
| Service: i8042prt
| Driver: i8042prt.sys, 1/21/2008 05:23:20, 54784 bytes
| Driver: kbdclass.sys, 1/21/2008 05:23:23, 35384 bytes
|
+ Terminal Server Klavye Sürücüsü
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: i8042prt.sys, 1/21/2008 05:23:20, 54784 bytes
| Driver: kbdclass.sys, 1/21/2008 05:23:23, 35384 bytes
|
+ HID uyumlu fare
| Vendor/Product ID: 0x046D, 0xC52F
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
| Driver: mouhid.sys, 1/21/2008 05:23:20, 15872 bytes
| Driver: mouclass.sys, 1/21/2008 05:23:20, 34360 bytes
|
+ Terminal Server Fare Sürücüsü
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 4/11/2009 09:32:52, 53224 bytes
| Driver: sermouse.sys, 1/21/2008 05:23:20, 19968 bytes
| Driver: mouclass.sys, 1/21/2008 05:23:20, 34360 bytes

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 10.2 GB
Total Space: 252.0 GB
File System: NTFS
Model: SAMSUNG HD502HI ATA Device

Drive: D:
Free Space: 218.2 GB
Total Space: 223.9 GB
File System: NTFS
Model: SAMSUNG HD502HI ATA Device

Drive: E:
Model: HL-DT-ST DVD-RAM GH22NS30 ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.00.6002.18005 (Turkish), 4/11/2009 07:39:17, 67072 bytes

--------------
System Devices
--------------
Name: Intel(R) G33/G31/P35/P31 Express Chipset PCI Express Root Port - 29C1
Device ID: PCI\VEN_8086&DEV_29C1&SUBSYS_26831019&REV_10\3&11583659&0&08
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.00.6002.18005 (Turkish), 4/11/2009 09:32:55, 149480 bytes

Name: Intel(R) G33/G31/P35/P31 Express Chipset Processor to I/O Controller - 29C0
Device ID: PCI\VEN_8086&DEV_29C0&SUBSYS_26831019&REV_10\3&11583659&0&00
Driver: n/a

Name: Intel(R) 82801G (ICH7 Family) Ultra ATA Storage Controllers - 27DF
Device ID: PCI\VEN_8086&DEV_27DF&SUBSYS_26831019&REV_01\3&11583659&0&F9
Driver: C:\Windows\system32\DRIVERS\intelide.sys, 6.00.6001.18000 (English), 1/21/2008 05:23:00, 17976 bytes
Driver: C:\Windows\system32\DRIVERS\pciidex.sys, 6.00.6002.18005 (Turkish), 4/11/2009 09:32:52, 43496 bytes
Driver: C:\Windows\system32\DRIVERS\atapi.sys, 6.00.6002.18005 (English), 4/11/2009 09:32:26, 19944 bytes
Driver: C:\Windows\system32\DRIVERS\ataport.sys, 6.00.6002.18005 (Turkish), 4/11/2009 09:32:42, 109032 bytes

Name: Intel(R) 82801G (ICH7 Family) SMBus Controller - 27DA
Device ID: PCI\VEN_8086&DEV_27DA&SUBSYS_26831019&REV_01\3&11583659&0&FB
Driver: n/a

Name: High Definition Audio Denetleyicisi
Device ID: PCI\VEN_8086&DEV_27D8&SUBSYS_26831019&REV_01\3&11583659&0&D8
Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.00.6002.18005 (Turkish), 4/11/2009 07:42:42, 561152 bytes

IS MY COMPUTER STRONG ENOUGH?

Moderator Action: Thread moved and added a spoiler to the text.

 

[The_J]

The graphics card is under the minimum requirements, from what I can see, which is probably also why it doesn't start.
You might want to update your 3 years old graphics card drivers. Maybe it will start then (it's possible, people even play with weaker cards; but it will be ugly and slow).

 

[Nosehair44]

I agree, it could very well be lack of system requirements..

This is one of the main reasons games need to revert back to a desk-top reachable main menu. Being able to change all of your graphics (and other) settings without ever starting the game used to help me out A LOT before i had a decent computer.

 

[cain3456]

Please, I am sick and tired of every tech response being "Hurr durr, you need a better computer." I have far lower specs than he does and my game runs. :

Moderator Action: Neither constructive nor helpful. Please don't make such posts.

 

[Nosehair44]

Please, I am sick and tired of every tech response being "Hurr durr, you need a better computer."

Yeah.. because THAT wasn't being rude or anything. You sound like my 12 year old brother. Odd too because your screen name is "cain..." and his real name is Cainan.
Moderator Action: And this is not helpful for a civil discussion..too.

Usually a comp needing an upgrade IS the answer.
Maybe he needs driver updates, maybe part of his hardware makes the game incompatible, maybe certain softwares are corrupted, MAYBE it IS something to do with his computer being under-qualified.

We can't really tell, so until then, any assumption may lead to a viable answer.

 

[timtofly]

Please, I am sick and tired of every tech response being "Hurr durr, you need a better computer." I have far lower specs than he does and my game runs. :

Moderator Action: Neither constructive nor helpful. Please don't make such posts.

Your Nvidea is closely related to the card the game was designed around. His card was a DirectX 10 card and those have been notorious trouble makers. Being that both cards are not that much different in strength does not matter. If the chipset will not properly recognize just one of the commands, it will not work.

He has the option to try fiddling with all the hidden settings in the registry while trying to avoid doing damage to his OS, or he can try a different card, that is closer to what the game needs. If he can still find an Nvidea 430, it is older and not the top of the line, but it will play the game. Or he can even pay top dollar and get any of the latest cards available.