No sound at all in game! Please help!

w00tiness · Sep 20, 2014

I recently bought the complete edition on Steam. It worked great but in the alst few days I got an annoying buzzing sound in my headphones. I played around with the audio settings in windows (didn't touch Civ) and moved from the rear to the front audio jack.

Now the buzzing is gone but I have no sound. At all. No menus, no music, no sound effects. Other games and apps work perfectly fine, but not Civ.

All my drivers are up to date and I reinstalled the game with no success. Any advice?

Dxdiag:

Spoiler :

Petek · Sep 20, 2014

Welcome to CivFanatics!

(I added spoiler tags to your DxDiag to make the thread easier to read.)

Apologies if you already tried any or all of the following, but we need to rule out the obvious fixes.

In the game's Audio Options menu, are the settings non-zero?

If you plug your headphones back into the front jack, do you hear sound?

If you have speakers, does the game sound play through them?

w00tiness · Sep 21, 2014

Thanks for the formatting.

I do not have any speakers with this computer, but I just tried both the front and rear jacks with my awful in-monitor speakers. Works outside the game, but nothing in civ.

The front audio jack works with other games, videos, etc., but NOT civ.

All the sliders in-game are at 100.

w00tiness · Sep 23, 2014

Sad face.

Petek · Sep 23, 2014

Others who had no sound in Civ5 fixed the problem by reinstalling or updating their sound drivers. I suggest you do the same. If that doesn't help, delete (or rename) the following three files:

config.ini
UserSettings.ini
GraphicsSettingsDX11.ini

The default location of these files is C:\Users\(user name)\Documents\My Games\Sid Meier's Civilization 5. Then start a new game. The files should be recreated with the default settings.

If that doesn't help, then verify your game cache (Steam --> Library --> Right-click Sid Meier's Civilization 5 --> Properties --> Local Files --> Verify Integrity of Game Cache). If any files are downloaded, repeat until no files are downloaded.

If none of this helps, please repost your DxDiag file. The one in your original post is incomplete (it doesn't show, for example, your operating system or audio information). Also, can you play the opening movie in Windows Media Player (or some other program) with sound? The file is Civ5_Opening_Movie_en_US.wmv and by default is located in C:\Program Files (x86)\Steam\SteamApps\common\Sid Meier's Civilization V.

w00tiness · Sep 24, 2014

I love you. Problem solved.

I have no idea why, but removing the drivers completely solved it.

I have not ruled out the possibility that I am a dumbass.

SweetBro · Feb 4, 2019

I did all of what was posted above, and it worked for one time that I loaded the game. I go to get back on later and same issue. I really don't want to have to uninstall steam every time I want to play civ.

No sound at all in game! Please help!

w00tiness

Chieftain

Petek

Alpha Centaurian

w00tiness

Chieftain

w00tiness

Chieftain

Petek

Alpha Centaurian

w00tiness

Chieftain

SweetBro

Chieftain

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