Communicating with customers and fans is no rocket science. It's Business 101 guys.
There's two steps involved:
1. Aknowledge the issues -- if you don't do this then your customers don't know if and what issues you even recognize and admit. Yes, Firaxis knows there's a need for a patch (I think) but what issues (of the many) will be patched?? Your guess is as good as mine.
2. Specifically state what you are doing to fix those problems (what is planned to be fixed in 1st patch as first priority, what in the 2nd, etc.)
3. Provide a time frame for the solution.
Is that so hard??
(look who's talking, I am not an MBA major, I am a musician and a programmer)
Let me add another point to my previous post. Yesterday I played Civ2 for a couple of hours. One thing that really struck me after having played Civ3 is how "dignified" Civ2 feels. It just has a more serious, epic feel to it, while Civ3 is more cartoonish, it feels more of a "game" (I could really do without discussing serious diplomatic matters with Cleopatra while she is taking her bath).
You know, when it comes to films, books, music or games, I have always liked labors of love. This was the case with Civ2 and Civ before it.
Now Civ3 is just business (a BIG business at that, a goldmine). They made it more colorful and cartoonish to attrack a wider audience, they added/changed the least they could get away with it to justify releasing a new version and sell a gazillion of copies. And you know what? They will. And they are right to be arrogant. Because it's not their fault. It's ours.
Because for all the nagging and complaining about Civ3 in this and other boards, have you checked the game sales charts lately?? Civ3 is way WAY up there.
As long as we continue to buy faulty/incomplete games and making them best-sellers, this trend will no doubt continue. No one else is to blame but us. By voting with our dollars, we condone this behavior. Period.
You know, I wouldn't be surprised if Civ3Net comes out 6 months from now. And, at this point and rate, I wouldn't even be surprised if Firaxis charged rull price for it. Sure, they could justify it with a few units being thrown in, a few senarios and a few other "enhancements" to the AI and the core gameplay. And you know what? I have a feeling that will sell like hot-cakes too. I don't understand it, I don't like it, but I am just cynical that that's how it will be.
As for me, all this let down and disappointment has taught me a lesson. This is the *last* time I buy a game right when it comes out. Next time, I will wait a while first to see how it turns out, read the forums, and then decide (and by the way, I am still selling Civ3 tin edition and the strategy book at exactly half-price. They are literally brand-new. If you want them, my email address is in my earlier post in this thread).
My love affair these days is with a *true* labor of love (at least for now). It's called Europa Universalis II.
Perhaps after Europa Universalis III it will all be downhill, like Civ3. Who knows. But at least I am enjoying it for what it is worth. Right now.
Like WarandPeace said in his earlier reply post "Nothing lasts forever".
Happy gaming
ilias
Edit1: Another lesson I've learned is *never* to read these damn game reviews on the web anymore! Have you seen all the great scores Civ3 is collecting?? When you actually read the reviews, have you seen any mention of the serious issues and bugs (rather than the superficial observations they usually write about)?? Neither have I. Yes, the web ad revenue is seriously down, a lot of these sites are not making money, there's just so many of them and the competition to attract visitors is fierce, so I think their reviewing standards are way way down. I have come to SERIOUSLY doubt whether any reviewer spends any considerable amount of time with the game before finishing off their review and slapping a 9/10 rating. I actually noticed that on a very well-known popular gaming site, one reviewer completed 3 reviews in 5 days! Feel free to draw your own conclusions.