Vista SP1 problem

[DilithiumDad]

I may have a new one here. I got a new computer with Vista (32-bit version) and installed Civ IV. Worked great without a hitch. Then the automatic updates updated Vista to SP1. Now it won't go beyond the initial splash screen ("loading...").

Here's the problem report:

Product
Sid Meier's Civilization 4

Problem
Stopped working

Date
9/6/2008 9:22 PM

Status
Report Sent

Problem signature
Problem Event Name: APPCRASH
Application Name: Civilization4.exe
Application Version: 1.7.4.0
Application Timestamp: 464bc30c
Fault Module Name: ~df394b.tmp
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4317094a
Exception Code: c0000005
Exception Offset: 0007865a
OS Version: 6.0.6001.2.1.0.256.4
Locale ID: 1033
Additional Information 1: 99b4
Additional Information 2: e81a4a95630e5bb8f3eabee9ce2380ad
Additional Information 3: bd46
Additional Information 4: 41c29281d7db84d91a7a50008834ff49

Extra information about the problem
Bucket ID: 478022936

 

[DilithiumDad]

Here's another report from the 5th such crash (after a reboot):

Product
Sid Meier's Civilization 4

Problem
Stopped working

Date
9/6/2008 10:05 PM

Status
Report Sent

Problem signature
Problem Event Name: APPCRASH
Application Name: Civilization4.exe
Application Version: 1.7.4.0
Application Timestamp: 464bc30c
Fault Module Name: ~df394b.tmp
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4317094a
Exception Code: c0000005
Exception Offset: 0007865a
OS Version: 6.0.6001.2.1.0.256.4
Locale ID: 1033
Additional Information 1: 99b4
Additional Information 2: e81a4a95630e5bb8f3eabee9ce2380ad
Additional Information 3: bd46
Additional Information 4: 41c29281d7db84d91a7a50008834ff49

Extra information about the problem
Bucket ID: 478022936

 

[DilithiumDad]

Please note: after 6 years on this forum, this is my first cry for help! (Thank you, Vista...)

 

[DilithiumDad]

Update: I tried the DirectX update, but it wouldn't install and said it "wasn't necessary as a newer version is already installed". I tried putting the missing dll files into /system32/directx/ but that didn't help either.

DXDIAG.TXT is attached.

 

[auldian]

This is typically a Safedisc issue with Daemon tools or other "emulator" programs.
SafeDisc - Wikipedia

 

[DilithiumDad]

I don't know how a "Deamon" or an emulator would end up on a brand new computer. Also, Civ 4 and BTS worked fine on Vista, but failed to work as soon as the SP1 patch was applied.

It's obviously not a case of DVD drivers being out of date, because they're brand new and the newest available.

 

[auldian]

Have you done a complete uninstall, reboot, reinstall? I'd try that.
I've never had that issue myself but if you google your error, it's repeated in a range of titles and all fault the games' safedisc copy protection. Why'd it'd suddenly appear after SP1 I can't say. Some "false" emulator denials have been blamed on CD or DVD burning software too, like Nero and others, but that seems very rare.
I hope this helps. Please let us know if/how you resolve it.

 

[DilithiumDad]

Naturally, I uninstalled and reinstalled several times before posting here.

The Civ4 and BTS disks were purchased shortly after first release. They work fine in my laptop running XP.

 

[ori]

did you try running the game in xp compatibility mode?
does the game run with admin rights?
HP lists a newer firmware for your dvd-drive on their support page - install that.

 

[DigitalHype]

So to add to this post.

I have the same error as the OP. However when I run it with XP compatibility I don't get an error I get the "CD-ROM not found please insert CD-ROM into drive", that securesafe or saferom( or whatever the name of that BS copyright software) error(Matter of fact if I run it with any kind of compatibility I get the insert CD-ROM error). Anyways, I thought I would add my info.

Firmware is updated for my DVD drive.
All my drivers are up to date.
Running it in Admin mode all the time.

CD worked with my Old xp comp so I know its not a dud.

I have Vista Business 64.

If anyone has a fix that would help I would love to see it!

(update):

Oh yea, I don't have daemon tools or any kind of virtual drive software nor have at any time I since I reformatted.
I also don't have nero or any other buring software on that computer.

The DVD drive is less then a year old (less then a year since I bought it) and is made by Asus its a SATA drive modle DVD-E616A3T.

(Updated update):

I'm not sure what the module is (~df394b.tmp) but it seems to come up alot.

 

[ori]

the df394b.tmp is just another name of the safedisk error (like the disc not found).
Did you run the game installer and patches with admin rights?

welcome to cfc

 

[DigitalHype]

Yea I installed by running as admin, error still there. Even installed the patch with run as admin.

BTS version 3.17

Something that I have noticed is that the application version that is listed in my error is 3.1.3.1 but I installed the 3.17 patch, again this is for BTS. Other then that and some of the additional info its the same its the exact same error.

My Error:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Civ4BeyondSword.exe
Application Version: 3.1.3.1
Application Timestamp: 48317e8a
Fault Module Name: ~df394b.tmp
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4306003f
Exception Code: c0000005
Exception Offset: 00078c9c
OS Version: 6.0.6001.2.1.0.256.6
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

 

[ori]

the 3.1.3.1 is the correct version number of 3.17.
Your crash report references the cd not found safedisk error.
could you post your dxdiag results? you can attach files to a post by clicking on go advanced and then on manage attachments

 

[DigitalHype]

I have fixed the problem using a method that can't be discussed here. Sad that I have to go that route.

Thanks for your concern Ori, it's nice to know people want to help!

 

[GKS]

Hey Folks,
similar problem - tried running in compatibility mode WindowsXP SP2 - no joy.

Can anyone suggest anything???
Different faulting module; its the program exe itself:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Civilization4.exe
Application Version: 0.21.0.1674
Application Timestamp: 43555c31
Fault Module Name: Civilization4.exe
Fault Module Version: 0.21.0.1674
Fault Module Timestamp: 43555c31
Exception Code: c0000005
Exception Offset: 005847c6
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 6153
Additional Information 1: d647
Additional Information 2: 2306b2030ac6fbdf6021fe4cad528564
Additional Information 3: bf72
Additional Information 4: 415e53f4258edc8bb781a80df8aab3fb

Any help would be greatly appreciated.

Civ4 & BTS have been gathering dust ever since I bought them (well, actually I did have Civ4 working on a previous XP box).

Cheers!

Graham

 

[DigitalHype]

I know how frustrated I was and how nice it is to play civ again so I will share with you my solution.

Use a No-CD fix.

 

[GKS]

Hi there,
thanks for your help. I did hear about the No-CD fix. It really is disgraceful how poor the W2K support is online. In the end, I reinstalled the program - which is irrelevant - & then downloaded & installed the v1.61 Patch which I couldn't download from the W2K site.
I googled it & downloaded it from somewhere else.
This done, I then happily installed BTS, & wasted half the afternoon playing away!!!!

Good luck!!!

GKS