For what its worth...
First, try disabling any extra background programs. You should just have
"Explorer" and "Systray" running in the background. Anything else may cause
conflicts. You can do this by pressing CTRL+ALT+DEL and using the "End Task"
button on all the extra programs one at a time. Alternatively, if you are
using Windows 98 or Windows ME, you can go to START->RUN, type in "msconfig"
(without quotations), and hit "OK". This brings up the System Configuration
Utility where you can put the computer into a "Selective Startup" and remove
the check mark from the "Load Startup Group Items" check box. Click "OK" and
the computer will ask you to restart. Go ahead and restart, and when the
computer comes back up, you can tap CTRL+ALT+DEL and verify that just
Explorer is running. If not, manually end task on the extra programs and
then test out your game.
If that doesn't work, verify that you have the newest drivers for your video
card and update as necessary. You can obtain information about your video
card by going to START->RUN and typing in "dxdiag" (without the quotations).
This will bring up the "DirectX Diagnostic Tool". Go to the display tab and
you can find out the "Name" of your video card, the "Main Driver" which it
uses, and the "Version" of that driver. Once you have that information, go
to START->SETTINGS->CONTROL PANEL, double click the "System" Icon, go over
to the "Device Manager" tab, open up the branch called "Display Adaptors",
double-click on the entry for your video card listed there, and go to the
"Driver" tab on the new window that comes up. Here you can see the "Date"
and "Provider" of your video driver.
With all of that information, you should be able to go to your manufacturers
website, and download and install the newest video drivers. If you are
uncomfortable going through that process on your own, you should call the
people who support your computer and have them walk you through the process
of updating video drivers.
Beyond that, you should consider checking what monitor drivers your computer
has installed. Go back to the "Device Manager", but this time open up the
"Monitors" branch. You should just have one monitor listed here. It will
probably say "Default Monitor" or "Plug and Play Monitor". It is ideal to
have a driver installed for your monitor which actually has the monitors
proper name. For example, "Dell 1726" is listed on my computer. You can ask
your hardware manufacturer if they have specific drivers for your monitor.
If such a driver is not available though, you should try one of Window's
standard monitor types. To do this, start by making sure you only have one
monitor listed in this section of the Device Manager. If there is more than
one, "Remove" the extra monitor (highlight the monitor click remove). You
can usually tell which one should be removed by looking at the name. Always
remove the "default" or "plug and play monitor" instead of whatever else
might be there if there are two monitors listed. If there is just one
monitor, we can get started.
Double-Click on the monitor listed there. Go to the "Driver" tab on the
window that should pop up. Click on the "Update Driver" Button. This will
give a welcome screen, click "Next". You will now be presented with an
option to "Search..." or to "Display a list...". Choose to have a list
displayed. On the next screen, select the option to "Show All Hardware".
Now, on the left side, scroll up and select "Standard Monitor Types". On the
right side you will now have several options to choose from. If you are
using a laptop computer, select "Laptop Display Panel 1024x768". If you are
using a desktop computer select "Super VGA 1024x768@75Hz". Then keep
clicking "next" until you can eventually finish the process. When it is
finished, restart the computer, and then test the game.
The above process is not known to be dangerous, but you may want to consult
your hardware manufacturer before doing any system changes. It may
invalidate your warranty and there are some models of hardware which are not
compatible with certain settings.
Finally, if none of the above steps help, try reducing the number of fonts
in your Windows\Fonts folder to something below 256 fonts. The game uses the
"Lucida Sans" font. You might consider deleting any Lucida fonts from your
fonts folder and replacing it with the Lucida Sans font from the
Civilization III folder.
If after trying all of these, and the game still tends to crash, reinstall
the game and make sure that it is installed into the default directory, and
not in the root directory of the C drive. Download and install the patch we
have available from
http://www.ina-support.com/patches/ and hopefully that
will eliminate the problem.
I hope this solves the issue, but if you have any trouble please reply!
Terran G.
Infogrames Technical Support
North America
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