Zen help.

[Chukchi Husky]

I got a brand new Creative Zen but now it's broke. Before use I'm supposed to charge it by connecting it to my computer, which I did, but when I thought I was adding music to the programme that came with the Zen, it was transfering it to the Zen and it crashed my computer, so I had to restart it. Now the Zen is stuck on a "Docked, Shutting Down" screen and my computer can't access it.

 

[Cutlass]

I don't know that machine, but you might look and see if it has a reset button or if removing the battery pack will clear the memory

 

[Chukchi Husky]

I found a reset hole and put a pin in it. It's working normally now.

One problem I found is that some of my music won't work because it's ripped in the wrong format. Which one should I use from MP3, AAC or WMA?

 

[Cutlass]

http://en.wikipedia.org/wiki/Creative_Zen match up your version of the machine with the formats available.

 

[Chukchi Husky]

http://en.wikipedia.org/wiki/ZEN_(portable_media_player)

 

[Cutlass]

Video formats MJPEG, WMV, and AVI (MPEG-4 SP, DivX, Xvid), while MPEG-1, and MPEG-2 are supported through transcoding