Cannot Load Textures

[docbud]

This one is a new one for me. Last night my game worked fine, but today I get an error message when loading the game.

"Unable to load texture [LoadingBaseGame.dds]"

Game is the Apple Store version (Not Steam)
OS is 10.10.2
Mac Pro (Early 2008)
2 x 2.8 GHz Quad-Core Intel Xeon
20 gigs of memory
Graphics: ATI Radeon HD 5770 1024 mb (@ one year old)

Earlier today I had a warning from Drive Genius 4 that the following files (user > library > preferences) were corrupt:

com.signsigndevices.elater.plist
com.Graphicduty-Airtight.plist

I have no idea what they were, so I removed them and put on my desktop temporarily. I then restarted and thought they would rebuild automatically--but they did not. So I left them on the desktop all day. I tried to launch Civ V BNW a few minutes ago and I got that error message. So I put those plist files back where they belonged and I still get the same message. The game originally comes up to the splash screen, and when I click to play game and it starts to load, I get the error.

As a note--at first I force quit. But then I wanted to see what would happen if I tried to continue. So I did that, and after that I got a message about the forest texture not loading, and then another texture of some kind not loading, and I force quit it again.

Unfortunately, I had cloned my main drive to my secondary drive this morning, so I am having the same problem on the second drive. If my second drive would have been okay, I just would have re-cloned that back to my first drive as the new clone was only a half day old. [note: I back up my main drive every week via SuperDuper to my second drive as a clone]

I do not think it is a video card issue as Civilization BE loads just fine, as well as my movies in iTunes.

Is it possible there there is a Civ V preference file that went bad? If so, which ones should I be looking at?

Or is there a way for me to reinstall the Apple Store version (and all the expansions I have [I have them all])?

I appreciate any help.

 

[AlanH]

You can trash the Civ5 application in your /Applications/ folder, go to the App Store, and reinstall it. You'll have to reinstate the in-app purchases when you start it up after reinstallation.

 

[docbud]

^^I noticed that the Apple Store (recent purchases) that Civ does not show up. Will it show up once I trash it. Do I need empty trash?

EDIT: Noticed that when I click purchase it says I already have. I am installing now. Will keep you posted. Thanks.

EDIT EDIT: That seemed work: I reinstalled and the DLCs came through automatically.

I wonder what the heck causes the graphic issue?

Thanks again Alan. I was just worried about trashing and reinstalling. I've had issues this past week with my Mac

 

[AlanH]

After re-installation, what issues remain? Are you still getting the error messages?

That's an old Mac, what graphics hardware do you have? I still have a first generation Mac Pro that came with a GeForce 7xxx card. I had to upgrade to a GeForce 8800 even to run Civ4.

 

[docbud]

^^The re-install did the trick. I went to the App Store, and even though it did not show up under previous purchases, once I clicked on Civilization: Campaign Edition, it said I already had purchased and it installed.

All the DLCs came through as well as the map extras.

Games runs fine now.

And yeah--my Mac is seven years old--but it still runs pretty well.

Oh--The original video card went bad (I forget what came stock back then). But a year or so back I upgraded:

Graphics: ATI Radeon HD 5770 1024 mb

Thanks
Dwayne