ok, remove both games completey as below - then install the 1.61 and 2.08 patches first. Then test if it works, then install 1.74 and 2.13 (you can get all patches from the download database here. This applies to cd version of the game - if this is a downloaded one, tell me
install the most recent version of DirectX 9c from
Microsoft
then do the following for a clean reinstall:
Uninstall and Reinstall Civ4 Warlords :
Try to follow this order when doing stuff:
Use Control panel to uninstall Warlords, then Civ4
Delete "...\documents and settings\<username>\my documents\my games\sid meier's civilization 4" manually
Delete "...\documents and settings\<username>\my documents\my games\warlords" manually
Delete "...\documents and settings\<username>\application data\my games\sid meier's civilization 4" manually
Delete "...\documents and settings\<username>\application data\my games\warlords" manually
Delete "...\documents and settings\<username>\local settings\application data\my games\sid meier's civilization 4" manually
Delete "...\documents and settings\<username>\local settings\application data\my games\warlords" manually
(note: application data is a hidden directory so you need to configure windows explorer to show hidden files, also these directories in application data are sometimes removed by the uninstall routine)
Delete "...\Program Files\InstallShield Installation Information\{CFBCE791-2D53-4FCE-B3FB-D6E01F4112E8}" (Civ4)
Delete "...\Program Files\InstallShield Installation Information\{3E4B349F-10B5-4586-9D99-489A90A8B228}" (Warlords)
(note: InstallShield Installation Information is a hidden directory so you need to configure windows explorer to show hidden files).
Install Civ4, immediately patch it to 1.61 (download it fresh from
here)
Install Warlords, immediately patch it to 2.08 (download it fresh from
here)
Then install 1.74 and 2.13