Game Closing/Shutdown Issues

[Brutus2]

I have Windows Defender disabled because I use a different AV. I tried adding exceptions to my AV but still having the exit lock up on occasion. Can Defender still cause the issue even if it's disabled?

I thought about enabling it just to add the exceptions and then disable it again but when I tried, it said I must uninstall my current AV. I understand two AV running together can cause issues but it seems odd that I would have to completely uninstall my other AV rather than simply disable it.

 

[Antiriad]

I suffer this issue too, and I've got the latest Geforce drivers installed. It seems to happen occasionally for me. I just hope it doesn't mess up my hours logged playing the game, as I like to keep track of that.

 

[Duskblood]

Add me to the list.....

For now, I exit to Main Menu, but even trying to exit to Desktop from there locks up.
My current workaround is to Exit to Main Menu, Alt+Tab out of Civ6, then r-click and close the program from the task bar.
I know it's not the cleanest way to exit an app. Hope this gets fixed soon.

 

[Lucius_]

Same problem here. I'm updating to the newest nvidia driver now. I updated at release but another one has come out since then. Happens to me everytime I exit to desktop.

 

[Ogaw]

I have the same issue, even after adding windows defender exception.

 

[gibson1314]

I have the same issue no defender on, updated drivers etc. Just subscribing to this in case anyone finds a solution.

 

[Ronald Gordo]

Same problem here...

 

[Tankbuster]

I have this problem too. Very frustrating.

 

[Markus5]

I still have this problem. Added defender exception a while back. I have the latest drivers. Not sure what to try next.
I might just start disabling defender every time I start the game. However, I don't suspect defender. I suspect something in the graphics drivers.
Watching this thread for ideas.

 

[Tankbuster]

I don't use Defender so it's not that causing my problem. I did, however, suspect a firewall issue and after I added exceptions for both the game exe and the dx12 exe to Windows Firewall, the issue ceased. The game can now exit to desktop without locking up.

*edit* False alert. It's still locking up. It seems that the longer the gaming session, the more chance it will lock up.

 

[Regul]

Same problem here. Fortunately I'm using AMD graphic card and can open task manager to kill the game.

 

[Tankbuster]

I can open task manager, but it's buried behind the locked-up game, so I can't bring it focus. I have multiple monitors, if only I could force TM to open on one of the others, it would, at least, save me from having to restart the machine after a Civ-Sesh ™

 

[Regul]

Just an update:

Ingame - game menue - when I first go to lobby/main menu and then leave game, the problem didn't occure. Seems it happens when you try to leave game while you are inside current session.

 

[Tankbuster]

That's a little like mine. Certainly after a long playing session, in excess of an hour or so, the game will lock up. But if quiting from the menu directly after loading the game or after a short playing session, it will exit cleanly

 

[andreafin]

i have this also and made bug report about it. it doesnt happen every time.

 

[SkinBear]

i have this also and made bug report about it. it doesnt happen every time.

I am having this issue now, noticing it more in late game eras. so even if I go in and play for 5 minutes now it does this. I do not or have not yet(fingers crossed) had this issue in the early stages of a game. Its fricking been over a year since the start of this post. Is there any solution? It's getting annoying.

 

[Asov]

I think i find a solution, borderless window.

Could just be luck but last couple of times the game closed with no problems, before every exit after a "long" session freezed everything, even after a fresh Windows install (changed my hdd).

I hope this will help.

 

[DanaLea]

I'm a Mac user but due to the inordinate delays in getting patches to us, I've installed windows 10 on my machine via Boot camp. I haven't used windows in about a decade, so I'm not really familiar with it. But all I have installed is the OS, Steam, and Civ6.

Yesterday I tried two games, one with mods.... got the above-described behavior when I click on begin game. After a reboot, I tried a vanilla game. Played about 100 turns (no COQI is painful!) and when I ended the game, the above-described behavior occurred. I had to reboot to fix.

Anyone find a solution in the past 2 months??

 

[SkinBear]

I have for me anyway. I noticed it happened when I got far enough in the game where there happened to be more units on the map etc. So I exit to the menu, let it sit for a bit, then am able to exit with no issues. I think its just a memory issue. And I'm not smart enough on computers to figure anything more out. Hope that helped. Not the best solution but it works for me.