Hello,
Thank you for taking the time to send us your comments and concerns. Gmail
is experiencing rapid growth, and we are working hard to keep pace with
the popularity of our service.
You are receiving this reply because information related to your message
is offered in the Gmail Help Center. Answers to frequently asked questions
can be found in our Help Center, along with steps to resolve technical
issues. The Help Center is available by clicking 'Help' at the top of any
Gmail page. You can search the Help Center by keyword, or you can browse
by topic.
Although we cannot respond to every inquiry, we read each individual
message, and thank you for taking the time to send us your comments and
suggestions. Your feedback and feature requests are important to us, and
have been forwarded to the appropriate teams.
Please find links to the most common 'Sign in or registration' issues
below.
I WANT TO CHANGE MY USERNAME
http://gmail.google.com/support/bin/answer.py?answer=8158
WHERE IS THE LINK TO INVITE FRIENDS TO JOIN GMAIL?
http://gmail.google.com/support/bin/answer.py?answer=7403
I WANT MORE INVITATIONS
http://gmail.google.com/support/bin/answer.py?answer=7403
I CAN'T OPEN THE 'INVITE A FRIEND TO JOIN GMAIL!' LINK
http://gmail.google.com/support/bin/answer.py?answer=8774
I SENT AN INVITE TO THE WRONG ADDRESS
http://gmail.google.com/support/bin/answer.py?answer=10297
AN INVITATION I SENT NEVER ARRIVED
http://gmail.google.com/support/bin/answer.py?answer=10297
I CAN'T ACCESS MY ACCOUNT
Please find detailed instructions to resolve this problem at the end of
this message.
If the information we have provided does not address your problem, please
respond to this message and we will provide further assistance. Again, we
apologize for this general response. Thank you for your patience and
understanding during our limited test of Gmail.
---------------------------------------------
I CAN'T ACCESS MY ACCOUNT
A number of factors can contribute to the problem you are experiencing. To
help resolve this issue, please consider the following:
INTERNET SECURITY SOFTWARE
If you are using Internet security or personal firewall software, we
suggest you disable it for troubleshooting purposes.
BROWSER PREFERENCES
If you are using Internet Explorer, please follow these steps to reset
your browser's preferences:
1. From the Tools menu at the top of your browser, select 'Internet
Options.'
2. From the Privacy tab, select 'Low.'
3. Select 'Edit' and type 'google.com' into the 'Address of Website'
field.
4. Select 'Accept' to override the handling of particular cookies.
5. From the Security tab, check that the setting is at 'Medium' or lower.
6. Click 'OK' to accept changes.
CACHE
Clearing a browser's cache often helps resolve Gmail log in problems. To
clear your browser's cache in IE, please follow these steps:
1. Close all open browser windows, and then open a new one.
2. From the Tools menu at the top of your browser, select 'Internet
Options.'
3. From the General tab at the top of the dialog box, select 'Temporary
Internet files' > 'Delete Files.'
4. Check the 'Delete all offline content' box.
5. Click 'OK' and close your browser window to complete the process.
Finally, close your browser window, and open another to log in to Gmail.
If you are able to log in to your Gmail account, you can try raising the
Privacy setting to 'Low' or 'Medium.'
If you continue to experience problems logging in, please respond to this
message and we will investigate the matter further.
We hope you enjoy Google's approach to email.
Sincerely,
The Gmail Team