Because customers are idiots.
They weren't signed up to handle rude customers.
I hate clerks!
- Thread starter Jawz II
- Start date
Jawz II
Oh Dear
Ah another noble prize winner, here to prove me right. 
*shrug* It's simple. If you're being an ass, then you have no right to be in the store. It also doesn't change the fact that the vast majority of customers, much like people in general, are idiots. Nothing to do with proving you right - if anything, you proved me right.
It also has nothing to do with the fact that I treat everyone nice anyway - at least those who don't yell and scream at me like you would.
The customer is not always right.
It also has nothing to do with the fact that I treat everyone nice anyway - at least those who don't yell and scream at me like you would.
The customer is not always right.
Oruc
Reactionary
When I said no they went and found what I was looking for, after I told them what it was of course, so maybe you should have done that.
Zarn
Le Républicain Catholique
There are idiot clerks AND customers. There are also jerks in both categories. Just about every 'group' has these people.
Stereotyping one or another does not help.
Stereotyping one or another does not help.
Jawz II
Oh Dear
You work a service oriented job, and you assume customers are idiot's, and I'm proving you right?
Indeed, only a genius would draw a conclusion like that. Wow.
This conversation is over.
How can you call it a stereotype if you call everyone in the world an idiot?
If everyone's an idiot then no one's an idiot.
WHAT?!?!?! you must not have gotten your drivers license yet, because the DMV blows
ditto post office come to think of it
all are slow and inefficient. and the thing is, they can get away with it, because job security for a government job is pretty much guranteed employment for life.
Jawz II
Oh Dear
That's true, but since I'm the customer and they're the one working, there should be some degree of professionalism.
Me being the customer, dosen't mean I get to be a dick, but I shouldn't expect to be treated like a jerk. The clerk should at least try to be polite, and if I'm a dick, then by all means they should be dicks, right back.
They shouldn't start off with yelling at people.
Another funny thing that happened at the same place:
I tried to return an item I bought a few weeks back from that place (they are required by swedish law to take items back and refund my money, as long as the purchase was done within 1 month of the refund, and I have the receipt, which I did).
The guy at the register tells me I can't do that at the register, I'll have to do that at another desk. This is a pretty big place, and they have 3 'desks' beside the register. Information desk, order desk and the one I had to visit to return the item I wanted a refund for (the dickhead desk probably).
Then he goes on and on lecturing me on how 'I can't bring items with me inside the store', as the dickhead desk is right outside the store, by the entrance.
I then go on and lecture him on how the item is still mine, since I haven't been refunded for it, so Ill carry it with me where ever I damn well please. I said if you dont want people who are carrying bags with items in them to come inside their store then that would be fine, they should post a sign right by the entrance saying this much, and then see how many customers, if any they would get.
The guy turned bright red, I guess he was used to dishing it out, not taking it.
You work a service oriented job, and you assume customers are idiot's, and I'm proving you right?
Indeed, only a genius would draw a conclusion like that. Wow.
This conversation is over.
No. I said that I believe customers are idiots - not that I treat them like they are.
Jawz II
Oh Dear
I've heard stories, but I wouldn't know, I'm in sweden.
Never been to the DMV, or America for that matter.
Jawz II
Oh Dear
I didn't say you do. I said you assume they are idiots.
Now I'm gonna assume you can't read very well or don't understand the meaning of words.
Guess why?
GinandTonic
Saphire w/ Schweps + Lime
- Joined
- May 25, 2005
- Messages
- 8,898
"Would you like help packing" - I'ts a loaf of bread and two onions. It might be a challenge, but Im willing to take a shot at it. Glad we had this chance to share some time though.
And whats obsession with giving me bags? A newspaper and a packet of cigarette papers doesnt require a bag. The bag does not in fact make their transport any easier whatsoever. It makes me slower as I have to remove the items from the unnecessry bag.
And whats obsession with giving me bags? A newspaper and a packet of cigarette papers doesnt require a bag. The bag does not in fact make their transport any easier whatsoever. It makes me slower as I have to remove the items from the unnecessry bag.
and this whole problem about asking if they have a certain item can be solved with computer kiosks. that way intelligent people can use the computer, query about the availability and location of a certain item in the store, and find it all on their own, without having to deal with unhelpful customer service reps. everybody wins.
Because what may seem blindingly obvious to you may be just the opposite to someone else, who may indeed expect it to be bagged. It happens all the time.
jameson
Emperor
It's sheer force of habit; when you're required to say this all day long, you end up saying this even if it isn't exactly necessary. I work customer service in a call centre, and after a day at work I once ended a phone call with my dad with "Do you have any further questions at this point ?".
History_Buff
Deity
- Joined
- Aug 12, 2001
- Messages
- 6,529
Because in a lot of cases it's not so much a service industry as an inelastic demand industry
And in a record store it would be different, but in our grocery store we always used to blow out of stuff whenever we had particularly good sales (A liter of Pop for 50c, various microwavable stuff for $1, super cheap toilet paper). At which point people tended to ask us to go looking in the back for it. Which is why you get the "everything we have is out there" line. It's either true, or we have no staff to go actually get it, so either way it doesn't help you.
I'm with you 100% on that one.
I didn't assume anything. You were venting about clerks, so I was venting about customers. And my line about hating you too was a joke, in case I forgot one of these
Since they are leasing the property, they reserve the right to kick you out whenever they damn well please
Mostly it's because we just get more complaints about not bagging things than we do about bagging things. Whenever you're working express it is easier to just ask though. I assure you we hate bagging stuff just as much as you hate taking it out of there, so I'm with you on this one.
Not quite the same thing (we'd bag everything ourselves unless you specifically told us not to), but you'd be quite surprised how often people just stare at our courtesy clerks, waiting for them to take their two bags to their car. When the courtesy notices, the standard question is:
"Would you like some help with your groceries?"
Customer: "Of course I would! That's your job isn't it?!"
At which point I like to point out that is in fact not their main job
Bamspeedy
CheeseBob
Being in the service industy requires some patience in dealing with customers. Some people just aren't fit for it, and some tend to get annoyed after dealing with so many crappy customers after so long of time. Everyone's limit is different, as their are some who could do it their whole life and not get annoyed at stupid customers.
Yes, it is wrong that some of the employees take it out on an innocent customer. When you innocently placed the item on the table to ask a question, there was probably 100 other times where a customer put items on the table, not to ask a question, but to try and pay for it. A store could put a dozen signs up pointing something out, but there will still be tons of customers who won't read the signs.
I worked in the service industry, varying between part-time and full-time for 7 years (I worked 60 hours a week between 2 jobs, but one of the jobs wasn't always in the service industry), and had I continued doing that I would have gone totally insane eventually.
What annoyed me the most was the people who thought they were being funny and original "Are you working hard, or hardly working?", which I would hear from a dozen people everyday
This summer I am going to have the option to transfer from the warehouse and work in the store for a month (while still receiving my higher warehouse pay). I said I would do it if I don't have to deal with customers.
Yes, it is wrong that some of the employees take it out on an innocent customer. When you innocently placed the item on the table to ask a question, there was probably 100 other times where a customer put items on the table, not to ask a question, but to try and pay for it. A store could put a dozen signs up pointing something out, but there will still be tons of customers who won't read the signs.
I worked in the service industry, varying between part-time and full-time for 7 years (I worked 60 hours a week between 2 jobs, but one of the jobs wasn't always in the service industry), and had I continued doing that I would have gone totally insane eventually.
What annoyed me the most was the people who thought they were being funny and original "Are you working hard, or hardly working?", which I would hear from a dozen people everyday
This summer I am going to have the option to transfer from the warehouse and work in the store for a month (while still receiving my higher warehouse pay). I said I would do it if I don't have to deal with customers.
