Latest Patch has broken my game :-(

[Aussie_Lurker]

Quite simple. Ever since the auto-patch, I can no longer get past the Opening Film. If this isn't fixed *pronto*, then I'm going to be extremely *furious*!

Aussie.

 

[dshirk]

Have you tried going into My Documents/My Games/Civ V/ and deleting your "cache" folder? Thanks, and let me know.

 

[Aussie_Lurker]

Have you tried going into My Documents/My Games/Civ V/ and deleting your "cache" folder? Thanks, and let me know.

Tried it twice, & still nothing . Don't understand why its suddenly going wrong. I've never had a problem with the opening movie before. Is there any way I can skip the film? Or is the game simply failing to load?

Aussie.

 

[dshirk]

Open up your UserSettings.ini and set SkipIntroVideo = 1. I suspect this is something else with your configuration, but I'm not sure yet.

Could you also post your DXDIAG so we can take a look? Thanks.

 

[Aussie_Lurker]

Sorry to sound like such a Newb, but where do I find the DXDIAG file?

Aussie.

 

[dshirk]

That's okay. Click on the "Start" button, and type "dxdiag" into the search bar (or if you're running XP, select "Run", and then enter "dxdiag").

In the next panel that comes up, select "Save All Information" (button at the bottom of the panel). Open the file that was saved out, and copy and paste the first 3 or so page lengths into a post here so we can take a look.

 

[Aussie_Lurker]

Spoiler :

------------------
System Information
------------------
Time of this report: 6/29/2011, 07:16:11
Machine name: MARCUS
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.101209-1647)
Language: English (Regional Setting: English)
System Manufacturer: GBT___
System Model: AWRDACPI
BIOS: Award Modular BIOS v6.00PG
Processor: Intel(R) Core(TM)2 CPU 6300 @ 1.86GHz (2 CPUs)
Memory: 2048MB RAM
Page File: 884MB used, 3056MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Radeon X1300 Series
Manufacturer: ATI Technologies Inc.
Chip type: ATI display adapter (0x7146)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_7146&SUBSYS_2183148C&REV_00
Display Memory: 512.0 MB
Current Mode: 1024 x 768 (32 bit) (60Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6587 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 12/12/2005 13:11:04, 252928 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: ati2mtag.sys
Mini VDD Date: 12/12/2005 13:10:44, 1414656 bytes
Device Identifier: {D7B71EE2-3206-11CF-876E-8901A1C2CB35}
Vendor ID: 0x1002
Device ID: 0x7146
SubSys ID: 0x2183148C
Revision ID: 0x0000
Revision ID: 0x0000
Video Accel: ModeMPEG2_C ModeMPEG2_D ModeWMV8_B ModeWMV8_A ModeWMV9_B ModeWMV9_A
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

-------------
Sound Devices
-------------
Description: Realtek HD Audio output
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0883&SUBSYS_1458C603&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RtkHDAud.sys
Driver Version: 5.10.0000.5257 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 5/16/2006 19:02:58, 4275712 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Full
Cap Flags: 0xF5F
Min/Max Sample Rate: 8000, 192000
Static/Strm HW Mix Bufs: 33, 32
Static/Strm HW 3D Bufs: 33, 32
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: Yes, Yes
I3DL2(tm) Listen/Src: Yes, Yes
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run

---------------------
Sound Capture Devices
---------------------
Description: Realtek HD Audio Input
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: RtkHDAud.sys
Driver Version: 5.10.0000.5257 (English)
Driver Attributes: Final Retail
Date and Size: 5/16/2006 19:02:58, 4275712 bytes
Cap Flags: 0x41
Format Flags: 0xFFF

Description: Realtek HD Digital input
Default Sound Capture: No
Default Voice Capture: No
Driver Name: RtkHDAud.sys
Driver Version: 5.10.0000.5257 (English)
Driver Attributes: Final Retail
Date and Size: 5/16/2006 19:02:58, 4275712 bytes
Cap Flags: 0x41
Format Flags: 0xFFF

-----------
DirectMusic
-----------
DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
DLS Version: 1.00.0016.0002
Acceleration: n/a
Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Registry: OK
Test Result: Not run

 

[Aussie_Lurker]

Hey DShirk, any good news you can give me? The inability to play the patched game is absolutely *KILLING* me right now !!!

Aussie.

 

[The_J]

Your graphics card is under the minimum specs, it was even a weak one at the time point when it was released, and your graphics card driver was probably updated around the same time (2005, OMG!) -> update the the radeon legacy drivers, should maybe help.

 

[Aussie_Lurker]

I'm just weirded out that its only *now* that its started causing me problems ;-)!

Aussie.

 

[Aussie_Lurker]

Nope, that didn't help I'm afraid. Still crashing in start-up !

Aussie.

 

[SamBC]

Verified the installation in Steam?

 

[Ravellion]

Have you switched off the opening movie yet? For me, it's the resolution switch that seems to give problems. I have switched off the movie and have no problems.

 

[Aussie_Lurker]

OK so this is what I've done without success so far:

1) Deleted Cache.

2) Switched off movie.

3) Updated Video Drivers.

....afraid no luck so far. Haven't checked my Steam Installation yet, but I doubt that's it. Anyone else have other suggestions on how to fix this? Its very recent, because I was playing the un-patched version of the game as late as Sunday....albeit on low graphics mode. That's why I suspect its a patch problem rather than a computer problem.

Aussie.

 

[SamBC]

No, really, if there was a download glitch in a core file updated by the patch, crashes are pretty likely. Get Steam to verify the files - it doesn't do any harm, and it's a very plausible explanation. Just bear in mind that 1 file needing to be re-fetched seems to be normal, so if that happens it may well still not be fixing the problem.

 

[Aussie_Lurker]

Hey there guys. All fixed now. Don't know what happened, but it loaded fine. This incident has made me decide to bite the bullet & upgrade my computer from the *minimum* specs to the *recommended* specs . I'll only be able to do the RAM & Video Card this week, but will definitely be upgrading to a Quad Core next weekend!

Aussie.